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Best Western Kitchener-Waterloo

324 reviews
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Traveller (12)
Room & Suite (14)
Dining (11)
Overview
  • Excellent33%
  • Very good42%
  • Average15%
  • Poor6%
  • Terrible4%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Hot Tub
Non-Smoking Hotel
Family Rooms
2.5 Star Hotel
All hotel details
Offers from Best Western Kitchener-Waterloo
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
4 Feb.5 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (324)Write a Review
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21
13
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All reviewswestern hotelshot tub and saunahighway sidepatio doorsbest westernswaffle makeryogurtbreakfast roomfree breakfastbed was comfortablestay there againrooms were cleanstayed one nightthe room was nicecoffee and teawedding partystaying at this hotel
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21 - 25 of 310 reviews
Reviewed 2 October 2017

This hotel is a disgrace to the Best Western Brand. The lobby area was dirty, the bathroom grout was covered in mildew. Have stayed in a lot of Best Western Hotels this one gets an "F" most of the issues can be corrected with some...More

Review collected in partnership with Best Western
1  Thank srqhadden
Response from Rebecca_Otten, Sales Coordinator at Best Western Kitchener-WaterlooResponded 5 October 2017

Dear srqhadden, Thank you for taking the time to review your recent stay at our property. We appreciate your feedback and will definitely look into these issues you have addressed. We are so sorry you did not find your stay enjoyable and we hope we...More

Reviewed 1 October 2017

Stayed here for one night during a tour of eastern Canada. It is some way out of the town and you need a car to get to any amenities but the hotel has most things you need for an overnight stay. The rooms are pleasant...More

Thank gillsp2017
Response from Rebecca_Otten, Sales Coordinator at Best Western Kitchener-WaterlooResponded 5 October 2017

Dear gillsp2017, Thank you for reviewing your stay at our hotel. We are so happy that we were able to accommodate your stay while you were visiting the area. We will be sure to pass along your comments regarding our hot breakfast served so we...More

Reviewed 29 September 2017

We travel to Kitchener every 6 months and always stay at this hotel. It is comfortable, the staff are friendly and the breakfast has enough variety for a great start to the day. Bonnie's potatoes are a must have.More

Review collected in partnership with Best Western
Thank 449nazirk
Response from Rebecca_Otten, Sales Coordinator at Best Western Kitchener-WaterlooResponded 5 October 2017

Dear 449nazirk, Thank you for taking the time to review your stay at our hotel. We are always happy to see you while you visit the area and are so glad you enjoy your visit. We will be sure to pass along your kind review....More

Reviewed 21 September 2017

good spot, not many issues. Would have liked a bar to just sit and enjoy an alcoholic beverage after a long day of business. I should have taken the time to experience the light dinner and breakfast included and supplied by the hotel but I...More

Review collected in partnership with Best Western
Thank 473clintp
Response from Rebecca_Otten, Sales Coordinator at Best Western Kitchener-WaterlooResponded 29 September 2017

Dear 473clintp, Thank you for taking the time to review your recent stay at our hotel. We are so happy to hear you enjoyed your visit and look forward to seeing you again in the future. Yours in Hospitality, Rebecca Otten Sales Coordinator

Reviewed 17 September 2017

A disappointing stay. Front desk was not friendly, did not offer membership perks, did not acknowledge Elite Membership Room was average, carpet was wet and bathroom exhaust was noisy. Breakfast was okay for the hotel. The person in charge of the breakfast area was the...More

Review collected in partnership with Best Western
Thank billpK6425UQ
Response from Rebecca_Otten, Sales Coordinator at Best Western Kitchener-WaterlooResponded 18 September 2017

Dear billpK6425UQ, Thank you for taking the time to review your stay with us. We are incredibly sorry that our front desk did not meet your expectations and did not recognize you as a Best Western Rewards Member. We take this information seriously as we...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Dry Cleaning
Business Centre with Internet Access
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
USD 84 - USD 125 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 84 - USD 125 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (12)
Room & Suite (14)
Dining (11)
Hotel & Grounds (8)
Bathroom (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Burnt2acrisp
12 November 2016|
AnswerShow all 2 answers
Response from ckellar09 | Reviewed this property |
Yes it does
0
Votes
michelef14
28 August 2016|
Answer
Response from ALine M | Reviewed this property |
Hi Michele, The hotel is located close to the highway, and St. Jacob's is less than 20 minutes away :)
0
Votes
Marg C
28 June 2015|
AnswerShow all 2 answers
Response from Rebecca_Otten | Property representative |
Dear Marg, Thank you for your request and for choosing the Best Western Plus Kitchener for your lodging needs, please know that we are two minutes only in walking distance to Holiday Inn Kitchener, you do not need to... More
0
Votes
Room Tips
"Two storey hotel with an elevator."
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"2nd floor is quieter, but it has stairs......."
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"find another hotel"
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"Do not choose any room here...don't be fooled by free breakfast."
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