We booked this hotel with some other families, we were all in town for a gymnastics competition. At check in we were told the pool was closed for renovations. This was one of the main reasons we booked here. When I expressed surprise, I was told it was posted on the web site. It…
Stayed here last week for one night while in Kitchener on business. Renovations are still underway but the lobby area was clean and the front desk staff were friendly and efficient. I was upgraded to a king room which was quiet and clean. Spacious bathroom, comfortable bed, I…
Went to Kitchener because of business. Booked this hotel through the IHG app and there was not a single word that the hotel under renovation. Check in was quick and I got a room in the “motel” part of the hotel. Didn’t like the room, complaint and got a room in the so called…
Joined IHG Rewards Club to get a better deal on the room rate and it was worth it. The hotel is under construction but was not an inconvenience for me. Plenty of free parking. Coffee and shortbread was available at the check-in area. Room was upgraded without having ask. The…
Went here for conference at McMaster’s Kitchener campus. Renovations everywhere but everything is looking better. Rates are good but it’s offseason time. The lobby is off to one side. I was in renovated room on the fifth floor. The room is impressive. Quality bed and clean…