We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Went to Kitchener because of business. Booked this hotel through the IHG app and there was not a single word that the hotel under renovation. Check in was quick and I got a room in the “motel” part of the hotel. Didn’t like the room,...More
Staff very helpful and friendly. The internet didn't work in the older part of the hotel so they upgraded me to the newly renowned section. Gym was clean the breakfast was great and you can customer order your breakfast if you don't want the buffet.More
Date of stay: June 2018
Thank Charles W
Response from Managerofthenight, Front Desk Supervisor at Holiday Inn KitchenerResponded 6 October 2018
Dear Charles W,
We would like to extend our great appreciation to you, for sharing your kind comments with other Tripadvisor readers. We want to thank you for choosing the Holiday Inn Kitchener-Cambridge for your recent stay with us. As a Quality Excellence Award Winning...More
Joined IHG Rewards Club to get a better deal on the room rate and it was worth it. The hotel is under construction but was not an inconvenience for me. Plenty of free parking. Coffee and shortbread was available at the check-in area. Room was...More
Went here for conference at McMaster’s Kitchener campus.
Renovations everywhere but everything is looking better. Rates are good but it’s offseason time.
The lobby is off to one side.
I was in renovated room on the fifth floor. The room is impressive. Quality bed and...More
We don't usually stay at Holiday Inn. And we won't be back. The 1st room they gave us in the 100% NO SMOKING HOTEL...the room stunk so bad of smoke we had to be moved.....with the front desk saying..."No it can't be, we're a NO...More
Date of stay: November 2018
Response from Managerofthenight, Front Desk Supervisor at Holiday Inn KitchenerResponded 1 week ago
It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor and thank you for choosing the Holiday Inn Kitchener-Cambridge for your recent stay. I am very disappointed that we were unable...More
The Holiday Inn Kitchener - Waterloo Hotel & Conference Centre, winner of the Reader's Select Diamond Award for five consecutive years, offers you the finest smoke free hotel in the Kitchener …Morearea.Corporate guests looking for Kitchener or Waterloo hotels appreciate our location just minutes from Highways 401 & 8. We're close to area manufacturers and 10 km from the Technology Triangle. In Kitchener and Waterloo, our conference centre's 13,000 sq. ft. and 13 meeting rooms are unique. We can handle a board meeting or a major event for 600 guests. Naturally, we have a 24-hour business centre and free high-speed, wireless Internet access in every room. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from Lindsey M | Reviewed this property |
No not if they put you in the ghetto part of the hotel that hasnt been renovated. Thats where i got stuck. The elevator is inly for the NEW tower and they charge same rates for new rooms and old crappy ones!! I wouldn't stay... More
No not if they put you in the ghetto part of the hotel that hasnt been renovated. Thats where i got stuck. The elevator is inly for the NEW tower and they charge same rates for new rooms and old crappy ones!! I wouldn't stay again. Lots of kids sports teams stay here too and it is very loud and dusruptive. They were playing ball hockey down our hallway at 7 am!! Terrible.
Response from Managerofthenight | Property representative |
Yes, indeed we have a buffet breakfast in our restaurant, going from 6:30am till 10:00am every day. The cold buffet (muffins, yougart, cereal, etc) goes for about 11:25$ after taxes, and the hotel buffet which... More
Yes, indeed we have a buffet breakfast in our restaurant, going from 6:30am till 10:00am every day. The cold buffet (muffins, yougart, cereal, etc) goes for about 11:25$ after taxes, and the hotel buffet which also includes the cold buffet goes for about 16.90$ after taxes. Our restaurant, known as Embers, serves a variety of great foods with a relaxing atmosphere and great staff. The restaurant also opens into the lounge area.
We have an indoor pool as well as outdoor, but as you may tell the outdoor pool is closed for the season. The indoor pool is opened from 5:30am till about 11:00pm, along with the sauna and hot tub. Unfortunately, the hot tub at this present time is down for mechanical reasons. Our new gym is now 24 hours.
If there are any other questions you wish to ask, please contact me at 519-893-1211. I would be more then happy to answer any questions you may have.
Tristan Wilkinson, Front Desk Supervisor