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Courtyard Waterloo St. Jacobs

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280 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Waterloo St. Jacobs
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Showing 275: English reviews
Cleveland, Ohio
1 review
Reviewed 29 August 2016

The entire staff was pleasant my entire week-long stay. Matthew who works at the front desk was particularly helpful and extraordinary. There was a challenge with the card I was using to check in (my error, not the hotel's), but he remained professional and polite while I sorted it out. He turned a scary situation into a positive one, and... More 

Helpful?
Thank Charles R
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Charles R, Thank you for taking the time to respond on TripAdvisor regarding your recent stay with us. I am so pleased to hear that you enjoyed all aspects of your stay with us. From the staff smiles and getting to meet Matt (he is fantastic!), to the clean rooms in the hotel. While there are numerous hotels in... More 

St. Catharines, Canada
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 August 2016

Wondeful hotel with very friendly and helpful staff. The rooms are spacious and comfortable! Highly recommend! The location is great too. Near shopping and theatre and main shopping area! Not far from Stratford Festival either!

Helpful?
Thank GeraldineLady
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear GeraldineLady, Thank you for the great TripAdvisor Review. I am glad you were able to truly enjoy our location! We are very fortunate to be just minutes away from the St.Jacobs Market, just across the street from an outlet mall and of course right beside the Play house Theatre. We hope to welcome you back again soon. With hospitality,... More 

Toronto, Canada
Level Contributor
140 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 22 August 2016 via mobile

The motel is located very close to St.Jacobs and is across the street from both the farmer's market and the outlet mall.It is in a very safe and clean area.Front desk staff are very friendly and eager to help you.Lobby is clean and bright.The room was fairly large with a microwave,fridge and couch.Bathroom was clean and spacious.The bed was extremely... More 

Helpful?
Thank scottl926
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear scottl926, Thank you very much for taking the time to comment on your recent stay with us. We are so glad that you received the absolute best in customer care. I am really glad to hear that you had a great sleep! We do hope to see you again soon. With hospitality, Emily MacCannell Operations Manager More 

LaSalle, Ontario
Level Contributor
76 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 6 August 2016 via mobile

We have stayed at our fair share of hotels including a number of Marriott properties. This one was just average. Cleanliness was fine in our suite, and everything worked though the fridge isn't very cold and the phones were overly complicated with minimal instructions (posing a challenge for my in-laws whose phone was on "Do Not Disturb" when they arrived.)... More 

Helpful?
Thank bmanssister
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear bmanssister, Thank you for your comments on TripAdvisor, I do apologize for the hiccups you experienced during you stay as you can see from our other reviews this was not the "Wow" experience we typically pride out stays on. If you could contact me directly at emily@courtyardwaterloo.com I would love to discuss your stay in detail so we can... More 

Saint-Jean-sur-Richelieu, Canada
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 August 2016

This hotel is very clean, as most Marriott Courtyard are, the service is excellent. The staff is welcoming. Very nice experience. The only downside would be that there is no pool, but I was there to sleep, not to swim ... I will be back, and I recommand this hotel for one or more nights without hesitation.

Helpful?
Thank Erik L
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Erik L, Thank you for such a kind TripAdvisor, i am so glad to hear you enjoyed your stay. We are very fortunate to be only 5 minutes down the road from a YMCA and do have passes available at the front desk during your next stay. We look forward to welcoming you back to our hotel soon. With... More 

Thornhill, Canada
Level Contributor
4 reviews
Reviewed 3 August 2016

Room was very comfortable. Staff at the front desk were very friendly and helpful. Hotel is located near the St Jacob's flea market and outlet mall. We drove to Stratford the next day to see a musical play.

Helpful?
Thank Dennis T
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Hello Denis T. Thank you very much for taking the time to comment on your recent stay with us. We are so glad that you received the absolute best in customer care. We are glad that you were able to enjoy the Farmers Market at the end of our road as well as see a play in Statford. We are... More 

Barrie, Canada
Level Contributor
92 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 31 July 2016

This moderately priced accommodation is within walking distance of the Playhouse Theatre, a quality family restaurant and the famous St. Jacob's Farmers Market. The rooms are spacious and clean and the front desk staff endeavour to make you stay memorable. A nice spot to relax while investigating the rural Waterloo Region adventures that await.

Helpful?
Thank Dennis120648
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Afternoon Dennis 120648, Thank you for taking the time to review your recent stay at our hotel. We are glad that you were able to make use of our convenient location to the famous St.Jacobs Farmer's Market as well as our other neighboring attractions like the Playhouse Theatre and Outlet mall. we look forward to seeing you again the... More 

Spring Church, Pennsylvania
2 reviews
Reviewed 22 July 2016

When we travel our hotel is our home away from home. When we are visiting the St. Jacobs area the Courtyard at St. Jacobs is that place. Those at the front desk greet us with a friendly and helpful attitude. The housekeeper (Lilly) recognized and remembered me from our visit here four months earlier. Since we will be returning to... More 

Helpful?
Thank Sharon H
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Sharon H, We appreciate you loyalty staying with us. We love when our guests return with u time and time again and we can create your very own home away from home! Thank you for recognizing our friendly team and we will be sure to share your comments especially Lilly. We look forward to seeing you again! With hospitality,... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2016 via mobile

Stayed for 1 night....room was super clean, staff was very friendly and very accommodating. Let us check in early, no questions asked. Close to outlet mall and farmers market. Would definitely reccomend this hotel.

Helpful?
1 Thank bgor78
Riverview, Canada
Level Contributor
278 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 14 July 2016

Friendly check in, good bistro with breakfast and dinner service. My only complaint was the maintenance of the room, the bathroom floor should rerouted, the picture in the bathroom should be replaced, it is shabby. But these were minor points, my bed was so comfortable, the room was clean. The location is so convenient if you are going to the... More 

Helpful?
Thank NovaScotiagirl-21
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear NovaScotiagirl-21, Thank you for sharing your experience on TripAdvisor. I am so glad to hear you enjoyed your check-in experience as well as your time spent in The Bistro. We are also so fortunate to be locate close to the outlets and of course the St.Jacobs market. I would love to hear from you directly so we can look... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Courtyard Marriott Waterloo St Jacobs (formerly the Best Western Plus St Jacobs Country Inn) has been recently renovated & features the Bistro Restaurant serving made-to-order breakfast (6am - 10am) & dinner (5pm - 10pm) daily. Lunch available Saturdays. Also features a full-service bar. All guest rooms have a small fridge, microwave, coffee maker, hair dryer, iron and ironing board. ... more   less 

Additional Information about Courtyard Waterloo St. Jacobs

Address: 50 Benjamin Rd, Waterloo, Ontario N2V 2J9, Canada
Region: Canada > Ontario > Region of Waterloo > Waterloo
Price Range: $132 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Waterloo St. Jacobs 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Best Western Plus St. Jacobs Country Hotel Waterloo
Waterloo Best Western St Jacobs
Best Western St Jacobs Country Inn Waterloo
Best Western St Jacobs Country Inn Hotel Waterloo
Country Inn Waterloo
Best Western Waterloo
Waterloo Country Inn
Best Western Saint Jacobs Country Inn Hotel Waterloo
Courtyard Waterloo St. Jacobs Canada - Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Waterloo St. Jacobs staff and other travellers.
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Questions? Get answers from Courtyard Waterloo St. Jacobs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For a couple the Studio with a fireplace was so relaxing.”
 of 5 bubbles billsN9785JN, 9 Nov 2016 | Read review
“We couldn't hear any outside noise, example: cars or trucks driving by, even though our room faced the road!”
 of 5 bubbles freezzerf, 6 Nov 2016 | Read review
“do not pay for the brewhaw pckage. you can just go to the different breweries and they give you sample of their beer for free.”
 of 5 bubbles charlesg662, 30 Oct 2016 | Read review
“The exercise room is on the 2nd floor.”
 of 5 bubbles richardkT6852ZY, 4 Sep 2016 | Read review
“The room I had did not have a great view, but based on its location, some might.”
 of 5 bubbles charlesrJ8546GY, 29 Aug 2016 | Read review
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