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Courtyard Waterloo St. Jacobs

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280 Reviews from our TripAdvisor Community

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Showing 275: English reviews
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 1 week ago

Arrived about 6.00 pm on a cold dark night after an hour drive on snow blown hwy 401. A stressful drive. Reception was great, had booked a room with a fire place. Got to the room, turned on the fire and relaxed allowing the stress to drift away from us. Shortly after went down to The Bistro for light meal... More 

Thank Bill W
Windsor, Canada
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 weeks ago

Was at this hotel on a Saturday night to celebrate my daughter's 18th birthday. I had the 1 bedroom suite with an adjoining room. This was the biggest room I've ever stayed in and the layout was awesome for a group of ladies/family for a visit. The main room was basically a huge living room with 2 couches, TV etc.... More 

Richmond Hill, Canada
Level Contributor
9 reviews
3 hotel reviews
Reviewed 2 weeks ago

I may have higher expectations from a Marriott hotels. This was nothing special. The carpet was stained in the hallway and rooms that I had to keep my shoes on all the time. The bathroom decor looked very outdated; the hairdryer was something you'd find at a dollar store. The gym was mediocre. Won't go back again...

Thank 91amala
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear 91amala, Thank you for sharing your review on TripAdvisor, I am sorry to hear about your stay as this is not the typical experience we are proud to offer our guests. If you would like to please reach out to me directly at emily@courtyardwaterloo.com so we can discuss the details of your stay. I look forward to hear from... More 

Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 weeks ago via mobile

No pool No bath tub No room service Nothing to do(Farmers Market only open two days a week during off season) No bottles of water in room(easy fix, but guests appreciate it) No menus at Bistro(also an easy fix, its tough to read one on the wall) Toilets too low Called down to the front desk a few times with... More 

1 Thank Elizabethyyc
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Elizabethyyc, Thank you for posting your feedback on TripAdvisor, as all feedback is helpful and helps us shape our service. I do apologize that you did not experience the "wow" service that we pride ourselves on. I would love to have you reach out to me directly at emily@courtyardwaterloo.com so we can discuss the details of your stay. I... More 

Bayfield, Canada
Level Contributor
4 reviews
Reviewed 3 weeks ago

We stayed here for a quiet get-away. The room was very fresh, clean and cozy with a peaceful,warm fireplace. The staff was very helpful, friendly and congenial.Within walking distance of shopping and the Farmer's Market.Will definitely return again in the future.

Thank Bill S
Barrie, Canada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago

The courtyard Waterloo is a fine establishment. We were there for the 'Marathon of Hope' play put on next door by Drayton Entertainment. A truly inspiring play, well done. Although there are grab bars for entrance into the tub/shower, someone really ought to try them out to make sure they are properly placed. A grab bar in the middle interferes... More 

Thank DougTheCanuck
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago via mobile

I enjoyed my stay at this hotel. It was easy to find. I was warmly greeted by a very helpful clerk. The room was clean, smelled fresh and was very functional. I liked the no nonsense (free) wifi - thanks!! I slept well in a comfortable bed. Great stay overall. Thanks!!

Thank John P
2 reviews
Reviewed 4 weeks ago

We love this hotel! Its very clean, and friendly staff keep us going back! My wife and I usually get a room with the fire place and Jacuzzi! We've never had a bad experience going there off and on the past 10 years! As other's have mentioned, it's close to shopping and the St.Jacobs farmers market. Highly recommend this place!

Thank Freezzer F
Bradford West Gwillimbury, Canada
Level Contributor
63 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 weeks ago

The hotel is right across from the outlet mall, and a very short walk to the farmers' market to the south. The bed was very comfortable and the room was a decent size and clean and fresh. The initial check in was your standard welcome: friendly and professional. What impressed us though was when we came back from our evening... More 

Thank AlgonquinDave
Windsor, Canada
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

My university class held our reunion at the University of Waterloo and many of us stayed at the Courtyard Hotel. The building has been completely renovated in the past few years and everyone in our group commented on how nice their rooms were. The only complaint some people had was that there was no tub in their room. The staff... More 

Thank NFW1205
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear NFW1205, Thank you for choosing our property to be as a gather point for your reunion. We are very fortunate to have a bar on property that offers a variety of liquor, wine. and spirits. As you ha mentioned we are in a prime location from The St.Jacobs Market, Outlet shopping and of course the St.Jacobs Play House Theatre.... More 

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Courtyard Marriott Waterloo St Jacobs (formerly the Best Western Plus St Jacobs Country Inn) has been recently renovated & features the Bistro Restaurant serving made-to-order breakfast (6am - 10am) & dinner (5pm - 10pm) daily. Lunch available Saturdays. Also features a full-service bar. All guest rooms have a small fridge, microwave, coffee maker, hair dryer, iron and ironing board. ... more   less 

Additional Information about Courtyard Waterloo St. Jacobs

Address: 50 Benjamin Rd, Waterloo, Ontario N2V 2J9, Canada
Region: Canada > Ontario > Region of Waterloo > Waterloo
Price Range: $127 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Waterloo St. Jacobs 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Best Western Plus St. Jacobs Country Hotel Waterloo
Waterloo Best Western St Jacobs
Best Western St Jacobs Country Inn Waterloo
Best Western St Jacobs Country Inn Hotel Waterloo
Country Inn Waterloo
Best Western Waterloo
Waterloo Country Inn
Best Western Saint Jacobs Country Inn Hotel Waterloo
Courtyard Waterloo St. Jacobs Canada - Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Waterloo St. Jacobs staff and other travellers.
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Questions? Get answers from Courtyard Waterloo St. Jacobs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For a couple the Studio with a fireplace was so relaxing.”
 of 5 bubbles billsN9785JN, 9 Nov 2016 | Read review
“We couldn't hear any outside noise, example: cars or trucks driving by, even though our room faced the road!”
 of 5 bubbles freezzerf, 6 Nov 2016 | Read review
“do not pay for the brewhaw pckage. you can just go to the different breweries and they give you sample of their beer for free.”
 of 5 bubbles charlesg662, 30 Oct 2016 | Read review
“The exercise room is on the 2nd floor.”
 of 5 bubbles richardkT6852ZY, 4 Sep 2016 | Read review
“The room I had did not have a great view, but based on its location, some might.”
 of 5 bubbles charlesrJ8546GY, 29 Aug 2016 | Read review
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