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Quality Suites

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138 Reviews from our TripAdvisor Community

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Showing 135: English reviews
Sault Ste Marie, Canada
Reviewed 30 November 2015

Found the hotel to be OK. It's starting to show some age and could use a face lift and clean-up. Rooms are big and the beds are comfortable. Sofa and chairs could be replaced with new ones. They're getting old and are showing some age. Generally speaking the front staff was pleasant and nice to deal with. The breakfast was...

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Helpful?
Thank Steve F
General Manager Q, General Manager at Quality Suites, responded to this review

Dear Steve F, Thank you for your many kind comments regarding our spacious, comfortable rooms, parking, location and team members! I am pleased you enjoyed your stay! We hope to be doing some upgrades and/or reno's in the very near future! We look forward to welcoming you back again soon, thank you for your business! Sincerely, Candace Smaggus General Manager

Vancouver BC
Reviewed 30 October 2015

You can really tell when housekeeping has just given up on a place. This is that place. Felt rather deceived by the website and the hotel signage. When you drive by, or go to their website, you get the impression that all the rooms at the Quality SUITES hotel are suites. But no, they're not. Several of the rooms are...

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1Thank Nikkal
General Manager Q, General Manager at Quality Suites, responded to this review

Dear Nikkal, Thank you very much for taking the time to share your experience at our hotel with the TripAdvisor community. I am terribly disappointed that we did not meet you expectations, your experience is definitely not typical of the Quality Suites Whitby! I certainly wish you would have brought these issues to my attention during your 5 day stay...

Reviewed 29 October 2015 via mobile

I have travelled quite a bit for business and hockey tournaments and this was one of the best budget rooms I have stayed in. A free upgrade to a king suite was a great surprise. The bed was comfy cozy, the bathroom was spotless and the room was super quiet. The French doors to the bedroom were a nice touch...

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Helpful?
Thank Tina S
General Manager Q, General Manager at Quality Suites, responded to this review

Dear Tina S, We are so happy to here you were pleased with your stay and our clean, comfortable rooms! We certainly appreciate your positive feedback and we look forward to welcoming you back anytime! Thank you for your business! Sincerely, Candace Smaggus General Manager

Pickering Ont.
Reviewed 28 October 2015

Instead of driving home late at night from Oshawa , we stayed the night at the Quality Suites and made it a girls weekend out . It's close to a lot of shops and the Oshawa Mall. The Manager that checked us in was very nice and check out was easy. Even walking down the halls we were greeted by...

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Helpful?
1Thank Beachglassgirl1
General Manager Q, General Manager at Quality Suites, responded to this review

Dear Beachglassgirl1, What a great review, thank you! We appreciate you taking the time to mention our friendly staff, comfortable rooms and complimentary hot breakfast! We are so lucky to be in such a great location with a number of restaurants and shopping just around the corner! We look forward to welcoming you back anytime! Thank you for your business!...

Toronto, Ohio
Reviewed 13 October 2015

The room itself looks spacious and accomodating, but there were a few things I didn't like: 1. The air in the rooms does not move .. at all. The window only opens a tiny bit and completely insufficient to give any new air to the room. I agree with the previous comments that the rooms smell stuffy and a bit...

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Helpful?
1Thank Robert J
General Manager Q, General Manager at Quality Suites, responded to this review

Dear Robert J, Thank you very much for your valuable feedback. We are certainly pleased you enjoyed your stay overall with only a couple minor exceptions. Please know we are always at your service, let us know of any issues who have and we will work diligently to resolve them to your satisfaction! Thank you for your business! Sincerely, Candace...

Lynchburg, Virginia
Reviewed 8 October 2015

I stay at the Quality Suites, Whitby on an average of 3 times per year for up to a month at a time on my business trips. I cannot speak highly enough of the customer service afforded me by Jason Weir (Manager), Dan Dunstan (Supervisor) and the rest of the desk and service staff. They go out of their way...

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Helpful?
Thank Ariadna M
General Manager Q, General Manager at Quality Suites, responded to this review

Dear Ariadna M, Thank you very much for such a great review! We are so happy you enjoy staying with us, it is our pleasure to host you! We look forward to seeing you again very soon! Thank you for your business! Sincerely, Candace Smaggus General Manager

Toronto, Canada
Reviewed 10 September 2015

Hi we had to spend the night in whitby and i booked this hotel for 139.00. Too expensive for what you get. Rooms are very dated and there was a weird smell in the room. Like musty or moldy. The breakfast bar was gross...I can eat anything but could not eat anything.. eggs were cold, yogurt that i picked was...

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1Thank Debbie155019
Manager316, General Manager at Quality Suites, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay at the Quality Suites. I am disappointed and apologize that your stay was not up to your expectations. We will review your comments with both our breakfast and housekeeping staff to improve the service we provide.

Whitby Ontario
Reviewed 1 September 2015

A family member visiting from Ottawa stayed one night in this hotel on my recommendation. The stay was memorable for all the wrong reasons. The first issue was the fridge in the room was not working. She called the front desk and someone came to room. Explanation was that the fridge was new and had to be working. He reset...

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1Thank Satisfied37
Manager316, General Manager at Quality Suites, responded to this review

While I am glad to hear that you found our customer service was good our bedding clean I am disappointed and apologize for the unregistered visitors ti your room and the issues with the fridge. Thank you for your comments and our staff will work on addressing your concerns.

Kitchener, Canada
Reviewed 31 August 2015

i'll be honest we had a smoking room booked at the Travelodge next door with confirmation number. when we arrived there was no room. they had given it away. after blow up at front desk, the wife phoned the quality suites rite next door to the Travelodge, and we got a king suite smoking room, it was totally awesome, what...

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Thank don p
Manager316, General Manager at Quality Suites, responded to this review

Thank you for sharing your comments about your stay with us and were happy you enjoyed your suite. We hope to see you again in the future.

Whitby, Ontario
Reviewed 23 August 2015

I recently stayed at the Quality Suites Hotel in Whitby, ON late August and was not overly impressed with the room itself. Upon walking in, the first thing I noticed was it had an odour of stinky feet or sweaty bodies, particularly the couch. There were stains on the carpet in various places, a large one right beside the bed...

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Helpful?
Thank adlc58
Manager316, General Manager at Quality Suites, responded to this review

Many thanks for taking the time to write a review of our hotel and for sharing both positive and constructive comments that we can improve on. I do apologize that our housekeeping cleanliness standards did not encompass the entire suite and will address that with our housekeeping staff. We have relocated the barbeque to an area away from the hotel...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Quality Suites

Address: 1700 Champlain Ave, Whitby, Ontario L1N 6A7, Canada
Region: Canada > Ontario > Whitby
Price Range: $99 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Suites 2.5*
Number of rooms: 104
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Also Known As:
Quality Inn Whitby
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Questions & Answers

Questions? Get answers from Quality Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have a room at the back.”
 of 5 bubbles Beachglassgirl1, 7 Dec 2016 | Read review
“Another Hotel”
 of 5 bubbles Normharris39, 24 Nov 2016 | Read review
“We were on the west side of the building so we had no traffic noise from 401.”
 of 5 bubbles MaddyNiagaraFalls, 11 Nov 2016 | Read review
“Rooms with a view to the highway traffic are noisy.”
 of 5 bubbles justvisiting50, 10 Nov 2016 | Read review
“Ask for a floor that has a working thermostat. Many of them do not.”
 of 5 bubbles GlobalAsparagus, 8 Nov 2016 | Read review
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