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BEST WESTERN Pocaterra Inn

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BEST WESTERN Pocaterra Inn
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881 Reviews from our TripAdvisor Community

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Showing 841: English reviews
Reviewed 15 October 2015

Being charged $21 per night for a cot in a room was outrageous. If they would have told us there was a charge for a cot we could have at least made an informed decision whether or not we would pay for a cot in the room. The manager (Martine) was never in and even when I phoned back twice...

Review collected in partnership with Best Western
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Helpful?
Thank Lisa D
PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review

Hello Lisa D, Thank-you for taking the time to let us know of your experience. It will help us to improve. Cot fees are standard in most Hotel's as they are an additional amenity that are not standard in room rates. Unfortunately, based on the feedback from your review you were not instructed there would be a $20+GST fee for...

Reviewed 15 October 2015

I am beyond surprised that this is a decent Best Western Inn I have ever been into in the last couple of years. The place is clean and well maintained. The amenities are okay. Breakfast and lunch was really really good. The amazing view outside the hotel is to die for. The only downside of this hotel is it smelled...

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1Thank Nash T
Tofield, AB
Reviewed 15 October 2015 via mobile

To my surprise,as I never thought it possible!!! There are no carpets in the guest rooms! Clean and comfortable and so very modern! As we finished our complimentary breakfast, I spoke to an employee and told him how lucky he was to work with this view; the mountains literally wrap around this little town like a big majestic quilt! He...

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Helpful?
Thank Catharine J
PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review

Hi Catharine J! We're so happy you enjoyed Canmore! Of course, we love it here and are thankful every day. We're glad you noticed the floors! We've had nothing but positive feedback on them and we appreciate yours! Glad to hear you will be back, we will look forward to that opportunity!

nneettiiee
Reviewed 15 October 2015

I stayed in the king room for two nights in the fall. My room was ready and I was greeted and seen to immediately. My room was clean, large, and cozy. The fireplace with the chairs is such a nice touch. Breakfast was good and everything was ready for when they opened at 7am. I chose to forgo maid service...

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1Thank nneettiiee
PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review

Hi nneettiiee! Thank-you for your review! We're happy to hear everything was good to go when you arrived! It's nice to hear that the amenities of the room and breakfast were noticed and to your satisfaction. We look forward to an opportunity to serve you again. Thank-you!

Lethbridge
Reviewed 11 October 2015

I stay at the best western if possible. Have found a lot of different in the operation of each motel. Most times if there is a problem the staff will correct it. Cleaning seem to be a problem, and feel that you need a person to check on the cleaning staff performers.

Review collected in partnership with Best Western
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Helpful?
Thank Adriaan.mr O
PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review

Hello adriaan.mr O! Thank-you for the review. Unfortunately (and fortunately in some instances) Best Western properties are owned and operated individually. As a result, there may be slight variances from location to location; we're sorry you had a Housekeeping issue during your stay. The team we have here truly is wonderful, and we get a lot of compliments about them....

Tsawwassen, Canada
Reviewed 11 October 2015

Very friendly, helpful staff; immaculate, modern rooms; excellent breakfast and breakfast room - plenty of space; and the Inn is at a great central location. Our son loved the heated, indoor pool and waterslide. The Inn was very clean. Value for money - especially since it is a short drive to higher priced Banff. Downtown Canmore is really pretty, with...

Review collected in partnership with Best Western
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Helpful?
Thank Brian C
PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review

Hi Brian C! Thank-you for your very generous review. We're so happy you enjoyed your time in Canmore, we're all very thankful to live here daily! Couldn't agree more with the towns offerings and amenities. Focusing on your stay, we're pleased to hear that everything was to expectations and you were treated as you are valued. We do care about...

Reviewed 11 October 2015

Excellent breakfast Very nice staff Good location for us jklkfjjfkflfkmfnfofknfflkfnffdlksijvmvorijvj;lkvifododijvoifdo;a;iod jiopsoifbios[sifdjifoijfofdpldlddpskdodspdoigfopd[dpodfofpd[pofoddgmvcvvbcl

Review collected in partnership with Best Western
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Thank D9096HBwilliaml
Nijmegen, The Netherlands
Reviewed 7 October 2015

Great location. Plenty of restaurants and pubs in the environment. Good place to start with your trips to the Banff National Park, The Three Sisters Mountains and The Bow Valley parkway [a beautiful scenic drive through mountains, forests and beautiful vistas].

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Thank 64thefab4
PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review

Hello 64thefab4! Thank-you for taking time to review a positive experience you had while staying with us. It's appreciated! We're glad you enjoyed the staff and location of the Hotel. Hopefully we will get the opportunity to see you again. Take care!

London, United Kingdom
Reviewed 5 October 2015

We had booked all our hotels as a travel package for our Canada trip. So on our last night we arrived in Canmore in the evening expecting to check straight in. However, we were shocked to find that they did not have a reservation for us despite U.S. Having a voucher from our agents confirming the room. After a while...

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Thank countrylover09
PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review

Hello CountryLover09! Thank-you for reviewing our Hotel, based on the experiences of your stay. We are sorry there were issues with your reservation; the companies that do not pay us for their bookings cannot be accepted by our Hotel. I hope you can understand that this would be more of an issue with the booking agent, more than our Hotel,...

Bernalillo, NM
Reviewed 4 October 2015

Canmore is a great alternative to Banff. Nice little town. The BW Canmore is an older hotel but the rooms are very nice. They have a very good, much above average, breakfast in the morning. The staff is friendly and they are doing the best they can with the parking situation. The parking spaces are very narrow. In fact, it's...

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Helpful?
Thank NewMexicotraveler37
PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review

Hi NewMexicotraveler37! Thank-you for your review. We're so happy you enjoyed the amenities and features included in your stay. We are proud the breakfast options we serve, and so happy you took enough notice to praise it in a review. Unfortunately parking is tough because of how the building was originally laid out and constructed; a lot of buildings in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Nestled amidst the towering peaks of the Canadian Rockies, the Best Western Plus Pocaterra Inn is your ideal lodging choice while visiting Canmore Alberta. From the warm welcome in our lobby to our spacious guest rooms, you are sure to experience superior service while staying with us.Our hotel features tastefully decorated guest rooms with a multitude of amenities including stunning views of the surrounding Rocky Mountains, fireplaces, free high-speed wireless internet, microwaves, refrigerators, coffee makers, and LCD TV’s. Guests can enjoy our daily complimentary hot continental breakfast and access to our business centre, fitness facility, games room and meeting rooms. In addition, our hotel features a whirlpool, steam room, sauna and indoor swimming pool with a large waterslide perfect for the whole family to enjoy.Just minutes away from Banff National Park the Best Western Plus Pocaterra Inn is a great place to explore the Canadian Rockies, natural hot springs, lakes, glaciers, canyons, and ski resorts. When visiting Canmore Alberta, the Best Western Plus Pocaterra Inn will make your stay feel just like home, but better. Our relaxing atmosphere, tastefully appointed rooms and friendly hospitality are the perfect complement to your visit to the Canadian Rockies. ... more   less 

Additional Information about BEST WESTERN Pocaterra Inn

Address: 1725 Mountain Ave, Canmore, Alberta T1W 2W1, Canada (Formerly BEST WESTERN PLUS Pocaterra Inn)
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Price Range: $100 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Pocaterra Inn 2.5*
Number of rooms: 83
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Priceline, Cheap Tickets, Hotels.com and Best Western so you can book your BEST WESTERN Pocaterra Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Pocaterra Hotel Canmore
Best Western Canmore
Canmore Best Western
Hotel Style:
#6 Family Hotel in Canmore
#9 Romantic Hotel in Canmore
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Pocaterra Inn staff and other travellers.
6 questions
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Strathmore, Canada
11 months ago

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Questions? Get answers from BEST WESTERN Pocaterra Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sign up with the BestWestern point program to get the best rate”
 of 5 bubbles juliasC4568UX, 26 Feb 2017 | Read review
“Call the hotel directly. The front desk staff is amazing... Just let them know what you need and they are most happy to accomodate!”
 of 5 bubbles zimmfamily2016, 24 Feb 2017 | Read review
“I had a nice big room on the 4th floor. Very quiet and clean”
 of 5 bubbles ronc105, 24 Jan 2017 | Read review
“West rooms have the view. The veranda of our '2nd' floor room was at ground level, due to the terrain. Higher up is always better ...”
 of 5 bubbles normann370, 23 Nov 2016 | Read review
“Ask for a room with a mountain view!”
 of 5 bubbles 278heidia, 9 Nov 2016 | Read review
5 of 5