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Quality Resort Chateau Canmore

380 reviews
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Traveller (101)
Room & Suite (53)
Pool & Beach (5)
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Overview
  • Excellent15%
  • Very good32%
  • Average24%
  • Poor15%
  • Terrible14%
Travellers talk about
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
3.0 Star Hotel
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (380)Write a Review
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All reviewsloft suitesmall kitchenettewould stay here againjetted tubsitting roomindoor poolthe sofa bedlight sleeperbeds were very comfortablecanadian rockiesfireplacemicrowavebanffmountainskeurigskiinghighway
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81 - 85 of 350 reviews
Reviewed 6 July 2016

We only stayed overnight as we were traveling through, ...a rather cold reception at check-in on july 4th, a young man and woman, a smile goes a long way.....didn't offer information about anything...but on check-out..Veronika was the total opposite! Very friendly and engaging, she even...More

1  Thank Jo444111
Response from GMChateauCanmore, General Manager at Quality Resort Chateau CanmoreResponded 7 July 2016

Hello, I want to start by thanking you for staying with us. I am happy that Veronica was so helpful. I will talk to the other two. The hotel is going through renovations. I do hope that you will give us another try in a...More

Reviewed 3 July 2016

The bathroom had mould around the tub, our room had dusty furniture. Only one waiter in the restaurant at breakfast and he was overwhelmed! I had to pay cash because he was not trained on the new cash register system. We weren't served coffee so...More

2  Thank Doris S
Response from GMChateauCanmore, General Manager at Quality Resort Chateau CanmoreResponded 4 July 2016

Hello, Thank you for your feedback. We do appreciate you staying with us. I will pass your comments on to the restaurant. it is new and they are still having a few problems but I will make sure they see your comments.

Reviewed 1 July 2016 via mobile

$210 plus $20 for the dog. $230. The toilet sounds like a slapstick sound-cue - gurgling, groaning, whining, thumping. The AC is so loud you cannot sleep with it on. It all looks old and tired and vaguely reminiscent of my old college dorm-room from...More

2  Thank COASTALDAHLING
Response from GMChateauCanmore, General Manager at Quality Resort Chateau CanmoreResponded 4 July 2016

I want to thank you for staying with us. I am sorry the hotel did not meet your expectations. We are in the middle of our renovations it is taking some time. I hope you will give us another try after we have finished.

A TripAdvisor Member
21
Reviewed 27 June 2016 via mobile

The hotel was good for one night but would not want to stay there for the week the pool was not really cold and was small but the hot tub was not that bad. The air conditioning was loud at night and the blinds let...More

1  Thank A TripAdvisor Member
Response from GMChateauCanmore, General Manager at Quality Resort Chateau CanmoreResponded 28 June 2016

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience...More

Reviewed 17 June 2016 via mobile

The air conditioning didn't really work and the water never really got hot (which was okay cause I needed to cool off from the room). A good place to crash with friends for 80 bucks but don't expect much. The couches were perma stained and...More

Thank Sare-m-15
Response from GMChateauCanmore, General Manager at Quality Resort Chateau CanmoreResponded 20 June 2016

Hello, I am sorry that we did not meet your expectations. I will have the appropriate depts. look into your concerns. Thank you,

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Meeting Rooms
Banquet Room
Self-Serve Laundry
Conference Facilities
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Babysitting
Room amenities
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
USD 81 - USD 234 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 81 - USD 234 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (101)
Room & Suite (53)
Pool & Beach (5)
Dining (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Beverly L
29 November 2017|
AnswerShow all 3 answers
Response from Terry M | Reviewed this property |
Yes they are
1
Vote
Kjames333
17 October 2016|
AnswerShow all 4 answers
Response from GMChateauCanmore | Property representative |
We do not have anything planned for Christmas Day. We do have a pool, hot tub, gym and sauna. Which the kids seem to like. Or at least the pool and hot tub. I will check the restaurant for there holiday hours and if you send... More
0
Votes
Joelle H
16 August 2015|
Answer
Response from Paula M | Reviewed this property |
Hi, I don't work there, but most motels have the same policy, card and person must be present. I would suggest that you bring a lot of cash as a backup payment and damage deposit.
0
Votes
Room Tips
"not on the train track side if you are a light sleeper"
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"Top floor. Christmas lights were pretty across the street. Pretty town at Christmas time!"
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"Ask for a room not facing railway tracks"
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"I always ask for a top floor room because it is quiter. Ask for a room facing the front because of the train..."
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