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Best Western Capilano Inn & Suites

483 reviews
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Traveller (53)
Room & Suite (242)
Dining (18)
Overview
  • Excellent23%
  • Very good43%
  • Average25%
  • Poor6%
  • Terrible3%
Travellers talk about
“stanley park”(44 reviews)
“room was clean”(36 reviews)
“best westerns”(6 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Suites
Multilingual Staff
2.5 Star Hotel
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Offers from Best Western Capilano Inn & Suites
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (483)Write a Review
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Show reviews that mention
All reviewsstanley parkroom was cleanbest westernsde dutchgrouse mountainoutdoor poolrestaurant attachedlions gate bridgewould stay here againon site restaurantseparate bedroomeasy accessgas stationbus stophorseshoe baypleasant staydowntown vancouver
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1 - 5 of 440 reviews
Reviewed 4 days ago

An average motel for us to stay in the middle way from Whistler to Seattle. Nice and friendly staff; average motel; okay price. There are quite a lot of options for dining and grocery. Insulation wasn't good though. I didn't explicitly find elevators, so disabled...More

Thank KirklandTom
Response from Jenny H, Front Office Manager at Best Western Capilano Inn & SuitesResponded 2 days ago

Thank you for your feedback. We are an older style property and do not have an elevator. We try our best to accommodate guest who have heavy luggage or medical issue by assigning ground floor rooms. We appreciate your comments with respect to our staff.

Hotel's Favourite
Reviewed 2 January 2018

Last minute reservation... Sure glad that we picked this place. Staff was extremely pleasant and helpful... Rooms were both clean and decor modern. Beds were comfortable, and had a good sleep... Would recommend this hotel as a Happy Customer

Review collected in partnership with Best Western
Thank salesmanager13
Response from Jenny H, Front Office Manager at Best Western Capilano Inn & SuitesResponded 4 January 2018

Dear Guest, Thank you so much for writing a wonderful review. We are so glad that you've enjoyed your stay with us. It was an absolute pleasure to serve you and we look forward to welcoming you again soon! -Best Western Capilano

Reviewed 2 weeks ago

Very surprised with the hotel! Clean, extremely friendly staff, and very cozy. I was staying for an extended period of time, so the laundry in the hotel was extremely efficient. Would definitely stay here again.

Review collected in partnership with Best Western
Thank Saige P
Response from Jenny H, Front Office Manager at Best Western Capilano Inn & SuitesResponded 2 weeks ago

Thank you for your comments. Happy to see that you enjoyed your stay and we look forward to your return

Reviewed 4 weeks ago via mobile

The room was comfortable and clean. The front desk was friendly and efficient. Within 10 minutes if going to our room we received a call from the office to see if our room was satisfactory and if we needed anything. The hotel was close to...More

Thank joy01_11
Response from Jenny H, Front Office Manager at Best Western Capilano Inn & SuitesResponded 3 weeks ago

Dear joy01_11, Thank you for your recent stay and to sharing your experience. We are very pleased to hear all your nice feed backs regarding our hotel and our team. We look forward to welcoming you back to Vancouver sometime soon again for a more...More

Reviewed 4 weeks ago via mobile

Came for a medical appointment. Hotel- motel set up with outdoor pool. Very clean. Comfortable beds. Don't expect hi def and no fridge but would stay again. Well located for access to downtown Vancouver.

Thank GusGristle
Response from Jenny H, Front Office Manager at Best Western Capilano Inn & SuitesResponded 4 weeks ago

Thank you for your comments. All rooms do not have fridges, some rooms and suites have this amenity. We look forward to you returning

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About
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Free Parking
Restaurant
Hotel Amenities
Free Parking
Multilingual Staff
Self-Serve Laundry
Laundry Service
Things to do
Pool
Outdoor pool
Restaurant
Details
Price range
USD 63 - USD 181 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
USD 63 - USD 181 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (53)
Room & Suite (242)
Dining (18)
Pool & Beach (12)
Amenities (25)
Questions & Answers
Ask a question
JennJac
9 October 2017|
AnswerShow all 5 answers
Response from Jenny H | Property representative |
Hi JennJac, We are about 5mins drive to Capilano Suspension Bridge and 30mins to VIA Rail station. If you would like to request an early check - in, please contact the hotel and provide your booking information and the... More
0
Votes
rshaneel
24 May 2017|
AnswerShow all 3 answers
Response from B0bJay | Reviewed this property |
Need more info to properly reply. In short, this property is too far from Cruise ship terminal and airport. Yes, there is good transit though, but carrying luggage will be a real drag on transit.
1
Vote
Camille H
13 May 2016|
AnswerShow all 4 answers
Response from Margaret Mo E | Reviewed this property |
I don't know, sorry.
0
Votes
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123
Room Tips
"The hotel is on two levels with no lift so if you have an issue with stairs I would ask to be on the ground..."
Read review
"Not here, maybe a different Best Western"
Read review
"Maybe a room further away from main road."
Read review
"Mountain view rooms away from the street, although no rooms were noisy"
Read review
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