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Pacific Gateway Hotel at Vancouver Airport

HotelsForEveryoneUSD 151*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 298*
USD 151*
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Pacific Gateway Hotel at Vancouver Airport
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1,205 Reviews from our TripAdvisor Community

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There are newer reviews for Pacific Gateway Hotel at Vancouver Airport
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Vancouver, Canada
Reviewed 3 weeks ago

Stayed overnight , staff excellent but room quality very poor, furniture was in extremely dilapidated condition, no face cloths and no more individual soaps etc. One huge bottle pump hand soap at sink and slightly smaller hand pump shampoo and conditioner. Phone not working properly so even when trying to complain kept getting cut off!!! One bed had queen bed...

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Helpful?
1Thank Jill641
barryjohnson17, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear Jill641 Please accept my apologies for the condition of the room you had while our guest. From your Trip Advisor name I am not sure what room you were in but would like to find our so I can take a look at the room myself. The desk chairs in the room are pretty worn out and if that...

Courtenay, Canada
Reviewed 3 weeks ago via mobile

I recently stayed in this hotel for 2 nights while in town for a conference. I booked the hotel on Hotwire, so not sure if it's their error - but they advertised the hotel as a 4.5 star. It's definitely not 4.5 star, more of a 3 star. The lobby is nice, but the rooms were average. Furniture is worn...

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Helpful?
1Thank KJ092009
Comox, Canada
Reviewed 3 weeks ago via mobile

This is a 3 star hotel at best. Rooms are not very nice. No shampoo in shower. Large hand pump of soap (prefer my own new soap please). Dirty room, wall cover on wall, carpet not installed properly. Would not recommend this hotel.

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Helpful?
1Thank Kurty1977
barryjohnson17, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear kurty1977 Please accept my apologies for the condition of your guest room. I would like to know what room you were in so our Executive Housekeeper and myself can take a look at it to ensure it meets our standards. I do hope you give us an other chance and stay with us again. Barry Johnson Hotel Manager

Reviewed 3 weeks ago via mobile

I stayed here for one night on business and was impressed by the hotel. I was pleased at how close it was to the airport. The staff are very friendly and I was checked in quickly. The food here was very tasty and the room was of a good quality, clean, and comfortable. If I found myself working in the...

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Helpful?
Thank Andrew C
Vancouver, Canada
Reviewed 3 weeks ago

The entire stay was a complete pleasure, from the checkin, to the room and the amenities. Staff was always helpful and cheerful. The Pier 73 restaurant was exceptional with absolutely first class service and food. Best kept secret in Vancouver, The Gateway is a 5 star experience, and highly recommended.

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Helpful?
Thank David C
Fmm
Reviewed 3 weeks ago via mobile

I booked this hotel as I wanted to be close to YVR as had a very early flight the next morning. This used to be a Delta and I had stayed there numerous times previously. I have to say they have done a very good job at updating and renovating this property. Although my time was short, my stay was...

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Helpful?
Thank Ross M
Hanover, New Hampshire
Reviewed 4 weeks ago via mobile

It'll do for a quick stopover for an early flight out or a late night flight in. Otherwise, not so much. Kind of worn, the restaurant attached smelled and the food was passable. I actually took the shuttle back to the airport to eat at the Fairmont which has a much nicer bar/ restaurant. The shuttle staff were lovely and...

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Thank MCKWD
Calgary, Canada
Reviewed 4 weeks ago

I stayed here at a conference. Upon arrival at YVR the shuttle was easy to find and ran often enough. The driver was very friendly. At the hotel I was able to checkin early with no issues. Very kind front desk agents. The lobby is very open and inviting. My room was of a decent size. I miss the paper...

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Thank griffinpaul
Southampton, England
Reviewed 4 weeks ago

I stayed here as a stopover between flights. The hotel staff were all very helpful and friendly. The room was all that I needed, nothing flash, but clean and met all my needs. Sadly the attached restaurant no longer does room service, so you have to pick up yourself, and my food was not very warm by the time I...

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Helpful?
Thank deltakan
Victoria, Canada
Reviewed 4 weeks ago

I had the opportunity to stay at this hotel due to inclement weather and cancelled BC Ferries. I was impressed with the friendliness of the employees: they were professional, pleasant and personable given my situation. The hotel was surprisingly quiet despite its close proximity to the airport, the room was very clean and comfortable, the rate was fair, the food...

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Helpful?
Thank jroodbol
barryjohnson17, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review

Dear jroodbol Thank you taking the time to post after your recent stay with us. It is no surprise that you mention our team as they are awesome. We look forward to having you back as our guest. Barry Johnson Hotel Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Opened on November 1st 2014 as the Pacific Gateway Hotel. The hotel property is now a member of Preferred Hotel Group, a global collection of more than 650 independent hotels in 85 countries. In addition to the branding change, the Pacific Gateway Hotel at Vancouver Airport will continue an extensive refurbishment program that commenced this spring. This will include a new marina with additional mooring space, upgraded utilities and accessories, fresh and enhanced landscaping, significant changes to both of the hotel's restaurants, upgrades to the existing meeting and conference spaces and a new look to the hotel lobby including an interactive lobby bar and social space. The hotel is also the closest hotel to the luxurious McArthurGlen Designer Outlet, opening in June 2015. ... more   less 

Additional Information about Pacific Gateway Hotel at Vancouver Airport

Address: 3500 Cessna Dr, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
Region: Canada > British Columbia > Richmond
Price Range: $203 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacific Gateway Hotel at Vancouver Airport 4*
Number of rooms: 374
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, HotelsforEveryone, Travelocity, Preferred Hotels, Hotels.com, Hotwire, Agoda, Priceline, Cancelon, Cheap Tickets, TripOnline SA and HotelQuickly so you can book your Pacific Gateway Hotel at Vancouver Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Delta Vancouver Airport Richmond
Delta Richmond
Richmond Delta
Hotel Style:
#4 Luxury Hotel in Richmond
#9 Family Hotel in Richmond
#9 Business Hotel in Richmond
#10 Romantic Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Pacific Gateway Hotel at Vancouver Airport staff and other travellers.
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Questions? Get answers from Pacific Gateway Hotel at Vancouver Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you ask for a renovated room---much much better”
urqy, 18 May 2017 | Read review
“The rooms are exceptional, Beds are very comfortable and the pillows are clouds.”
davidcJ9436MK, 25 Apr 2017 | Read review
“It was an additional $20 for the room with the view. It was raining so we passed.”
ScubaGal38, 14 Apr 2017 | Read review
“The best view of the river and Mt Baker so choose the south side”
t00thfairy123, 9 Apr 2017 | Read review
“Be kind to the staff and they will be kind to you”
SFemaleTraveler, 24 Mar 2017 | Read review
5 of 5
HotelsForEveryone
USD 151* /night
View Deal
Expedia.comUSD 206
Preferred HotelsUSD 208
AMOMAUSD 298
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*Disclaimer
Prices are for 1 room, 2 adults
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