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Sheraton Vancouver Airport Hotel

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#10 of 23 Hotels in Richmond
GreenLeadersSilver level
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Sheraton Vancouver Airport Hotel
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599 Reviews from our TripAdvisor Community

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Showing 578: English reviews
Apollo Beach, Florida
Reviewed 4 June 2015

Very clean hotel set in the Chinese section of Richmond. Scenic walk through the area. we had lunch at a very authentic Chinese restaurant. We also had a good meal in the hotel lobby. Very conveniently located from the Vancouver Airport.

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Helpful?
Thank rhmuir
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this review

Thank you for your positive feedback. I am pleased that you enjoyed your stay with us and I am especially appreciative of your positive comment on our restaurant (Harold's). We look forward to seeing you again in the future. Steve Veinot General Manager

Sooke, Canada
Reviewed 3 June 2015

We stayed here for two nights while my son was attending the karate provincials. The room was very nice and modern and even though we were right by the pool, it was quiet. My boys loved the outdoor pool. It isn't big but there are a plenty of chairs and lounges available and the water was warm. I have only...

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Helpful?
Thank canuckfamily5
Charlotte
Reviewed 2 June 2015 via mobile

Could not have been more disappointed with my stay here. The room was clean and the fitness center was decent, but the customer experience was among he worst I've ever encouraged. I booked the room via Expedia and even paid in advance for the particular rate I got (no bargain, BTW). When I arrived, on a stay over post cruise,...

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Helpful?
Thank NYVikesGuy
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this review

Thank you for advising us of your poor service experience during you stay. While we were able to meet your expectations on the the hotel product, I could not agree with you more that the service that we delivered was far below a satisfactory level. In the end, regardless of which mechanism is used to book the hotel, the level...

Winnipeg, Canada
Reviewed 2 June 2015

Although we had the room closest to the front reception area, it was fairly quiet except for the first morning when the person next door had a yelling match with his kids (who yelled back at the same volume) at 6 AM. The rooms are nice, clean, well-maintained. The breakfast buffet was OK, nothing bad but nothing that makes it...

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Helpful?
Thank Rock_Mule
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this review

Thank you for your comments. I appreciate your positive feedback and also appreciate you bringing some of the negative issues that you experienced to our attention. With respect to the shuttle buses, we do run air crew shuttles independent of the guest shuttles and these are separate from the guest shuttles that run every 30 minutes from the hotels on...

Crofton, Canada
Reviewed 2 June 2015

A very busy hotel with travellers from afar and conferences and meetings. The meeting rooms are well appointed and with necessary audiovisual equipment. The food and beverage service is good and the quality of the food offered great. Especially the Mexican themed snacks: nachos with fresh salsa and guacamole and churros! Unfortunately, my guest room although spacious and with all...

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Helpful?
1Thank lynts7
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this review

Thank you very much for your feedback. I am pleased that you enjoyed the meeting portion of your stay with us. Please accept my apologies for the room condition related to the cobwebs. This is very unusual for us to hear but we do appreciate you letting us know so that we can act on this shortcoming. I will also...

Ottawa
Reviewed 27 May 2015

Stayed at the Sheraton Vancouver Airport Hotel a few weeks ago on a business trip and was very satisfied with my stay. The hotel is clean, the staff friendly, and the room well equipped. I stayed in a Club level room which provided free internet access, free breakfast and free cocktail (which can be turned into free dinner) in the...

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Thank RLarok
Bothell, Washington
Reviewed 27 May 2015

Up for a weekend stay for events nearby. The hotel is nicely updated since I stayed there last. Friendly staff and nice, clean, comfortable rooms. Location is easy to the airport with good restaurants and the skytrain within walking distance for easy access to downtown.

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Thank Plamb11
Reviewed 27 May 2015

This is a great hotel, don't forget to ask for the club level it's up on the 7th floor of the west tower, usually very quiet on this floor. Rooms have nice balconies, restaurant on site and the mall is just around the corner. If you need to rent a car Avis & Enterprise are both walkable in the same...

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Helpful?
Thank Jeff W
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this review

Thank you so much for taking the time to post you online review. Your description of the hotel location is welcomed as we are not in what would be considered a "typical" airport location, while at the same time being close to the YVR airport. There are pretty much all of the amenities that one would require when traveling, all...

Toronto, Canada
Reviewed 27 May 2015

This hotel is clean and well maintained. The restaurant is actually affordable, and you're in walking distance to a giant shopping mall, T transit to all of Vancouver, restaurants, cafes, a big park, and the airport. They have a free and convenient shuttle to the airport. I got a room upgrade that had a balcony, so that was an added...

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Helpful?
Thank Suruien
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this review

Thank you so much for your review. It is so important for us to hear from the "Top Contributors" at Trip Advisor for the simple reason that they have a wealth of travel experience and true comparisons can be made. I thank you also for touching many topics, from location convenience and airport shuttle service through our gym and our...

New Westminster, Canada
Reviewed 27 May 2015

Alice was a perfectionist@my check-in...making sure I was pleased with room location, etc. The kids arrived later while I was in Conference, and Andrea was most helpful in getting them settled. The hot tub and pool were full of laughter after a full day.

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Helpful?
Thank 360crumble1
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this review

Many thanks for your review. Juggling kids and attending a conference at the same time is not easy so I am glad that both Alice and Andrea were able to help. I will make sure that they are made aware of their mention in your review. We hope to see you again in the near future, Regards, Steve Veinot General...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
The Sheraton Vancouver Airport offers guests the best of many worlds: the luxury of an upper upscale experience minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond, British Columbia's many business districts and the pleasure of residing steps from shopping and unforgettable cultural experiences. Relax and enjoy the comforts of a restful sleep in a spacious guest rooms featuring the Sheraton Sweet Sleeper Bed or connect with family & friends in Starbuck's or Harold's Bistro & Bar. ... more   less 

Additional Information about Sheraton Vancouver Airport Hotel

Address: 7551 Westminster Highway, Richmond, British Columbia V6X 1A3, Canada
Region: Canada > British Columbia > Richmond
Price Range: $164 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Vancouver Airport Hotel 3.5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Best Western Richmond
Hotel Style:
#2 Green Hotel in Richmond
#10 Business Hotel in Richmond
#11 Romantic Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Vancouver Airport Hotel staff and other travellers.
3 questions
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Questions? Get answers from Sheraton Vancouver Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask about the name of the restaurant, it is a good story.”
 of 5 bubbles Kileebear, 7 Jan 2017 | Read review
“Their Club Lounge is currently closed”
 of 5 bubbles 942ck, 5 Jan 2017 | Read review
“Nice room, beds were very comfortable ”
 of 5 bubbles davidmT752QG, 10 Dec 2016 | Read review
“Request a bottom level room with outside patio access if you travel with a dog. ”
 of 5 bubbles 423maryellenb, 10 Dec 2016 | Read review
“Not sure, I had a standard room and it was larger than most standards. Had a balcony and a really comfy bed.”
 of 5 bubbles imunno1, 27 Nov 2016 | Read review
5 of 5