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Sheraton Vancouver Airport Hotel

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Sheraton Vancouver Airport Hotel
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648 Reviews from our TripAdvisor Community

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Showing 627: English reviews
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Sun City West, Arizona
Reviewed yesterday NEW

We have stayed here before. Based on some housekeeping issues we were not going to come back, but the front desk manager stepped in and immediately fixed the problem. For this reason we will consider coming back.

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1Thank Soulefulltraveler
smithers, bc, ca
HOTEL’S FAVOURITE REVIEW
Reviewed 7 March 2017

We stayed here last minute as our flight was cancelled for the day. The hotel had a complimentary shuttle from the airport, check-in was fast and easy. This hotel is a 5 minute walk to the Richmond Mall. There is a convenience store just around the corner where we grabbed some snacks on the way back to the hotel. The...

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1Thank cdnlilac
About Hotel's Favourite Review
Tim M, Director of Rooms at Sheraton Vancouver Airport Hotel, responded to this review

Thank you, we truly appreciate your feedback on your experience with us. We are glad to hear you had a comfortable stay.... and we look forward to welcoming you back to the Hotel in the near future.

british columbia
Reviewed 2 days ago NEW

Friendly staff happy to store our bags for a late afternoon flight while we wandered the city. Nice modern decor, very comfortable beds. Beautiful little courtyard. We had a nice balcony that overlooked this. Would recommend to anyone looking for a hotel not too far from airport.

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1Thank sunnygirl0524
Phoenix, Arizona
Reviewed 2 days ago NEW

We have stayed at this hotel several times in the past and are Starwood Gold Elite members, which has us staying at Starwood properties, globally. The housekeeping was less than satisfactory, numerous issues in keeping our room to a standard that we have experienced over many years and many Starwood properties. To the hotels credit, when I voiced my complaint...

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Helpful?
Thank MichaelM45
Tim M, Director of Rooms at Sheraton Vancouver Airport Hotel, responded to this review

Thank you for taking time to review the Hotel and share feedback on your recent stay. I can completely empathize with your frustration on the lack of attentiveness with the cleanliness of your guestroom. Having a clean and peaceful environment for our guests during their stay is a huge part of our service promise and it is very important we...

Los Angeles, California
Reviewed 4 days ago NEW

My room was okay. I stayed at the west end of the hotel room 4388. I found someone's long hair on the rim of the sink. Gross! When asked for a slipper, you wanted to charge to my room additional $5. When talked to the front desk the night before to book for a courtesy airport shuttle the lady told...

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Helpful?
1Thank EExpeditions
Tim M, Director Of Rooms at Sheraton Vancouver Airport Hotel, responded to this review

Thank you for taking the time to send a review and share your experience while staying with us. Again I want to take this opportunity to apologise for your inconvenience and our lapse in service, it is unfortunate and unacceptable. We responded in detail to you through the Guest satisfaction Survey you submitted, however we would like another opportunity to...

Pasay, Philippines
Reviewed 5 days ago NEW

It was an awesome and very friendly employee,breakfast was good and the ambiance is very great... the breakfast is very yummy yummy and serving you with a sweet sweet smile from their faces, see u again

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1Thank maesumalag06
Vancouver, Canada
Reviewed 5 days ago NEW

Check in was quick and easy. I requested a room away from the lobby and was given a room on the top floor of the tower. The room and bathroom were both current and clean. There is a safe and fridge, which was empty (i.e., no expensive mini bar). The hotel has a small gift shop with munchies as well...

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1Thank Annoyingly_Picky
Toronto
Reviewed 6 days ago NEW

I'm always very happy when I get the opportunity to stay here for business. It's one of my favourite hotels to stay at. Almost like home :-). The fitness facilities are also great and access is 24hrs which is awesome.

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1Thank Tyrone O
Nanaimo, Canada
Reviewed 6 days ago NEW

We stayed here while my mom was at a conference for 3 days.This hotel is massive and has all the services of a 4 star hotel including room service and a pool.The outdoor pool was heated nicely and was very clean.My son and i enjoyed a swim the first day we where here but weather was a factor the rest...

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Thank 40Dean
Mississauga, Ontario
Reviewed 1 week ago NEW

I always stay here. But this time I had a bad experience with one of the cleaning ladies Eva was her name. A simple question of assistance turned into a major discussion with no need to. So some employees are super helpful while others aren't. They should give them some customer service training especially the room cleaning employees.

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1Thank theresaa199

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast Available
Official Description (provided by the hotel)
The Sheraton Vancouver Airport offers guests the best of many worlds: the luxury of an upper upscale experience minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond, British Columbia's many business districts and the pleasure of residing steps from shopping and unforgettable cultural experiences. Relax and enjoy the comforts of a restful sleep in a spacious guest rooms featuring the Sheraton Sweet Sleeper Bed or connect with family & friends in Starbuck's or Harold's Bistro & Bar. ... more   less 

Additional Information about Sheraton Vancouver Airport Hotel

Address: 7551 Westminster Hwy, Richmond, British Columbia V6X 1A3, Canada
Region: Canada > British Columbia > Richmond
Price Range: $248 - $516 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Vancouver Airport Hotel 3.5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Best Western Richmond
Hotel Style:
#2 Green Hotel in Richmond
#10 Business Hotel in Richmond
#11 Romantic Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Vancouver Airport Hotel staff and other travellers.
3 questions
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Questions? Get answers from Sheraton Vancouver Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be prepared for street noise, seagulls squawking and planes flying overhead late into the night. Also be aware that the sliders leading to the balcony, do not close tightly and allow the noise and wind to enter the room. The balcony slider was an issue on 2 of our stays at this property.”
MichaelM45, 27 Apr 2017 | Read review
“Not had complaints with the room. I expressed that already”
BIZTRAVELR26, 23 Apr 2017 | Read review
“pool side is noisy”
40Dean, 23 Apr 2017 | Read review
“Ask for rooms away from the elevator to avoid hallway noise”
jjhrtraveler, 17 Apr 2017 | Read review
“If you can't want to walk too far, get a room close to the elevator. This is not a compact Hotel.”
comox55, 13 Apr 2017 | Read review
5 of 5