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Auckland Harbour Oaks

Agoda.comUSD 100*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Auckland Harbour Oaks
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614 Reviews from our TripAdvisor Community

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Showing 555: English reviews
Margate, Tasmania, Australia
Reviewed 1 March 2017 via mobile

We stayed for 3 nights prior to our cruise. On the plus side, the Oaks is very well located to the waterfront and downtown. And we had wonderful views over the water from the 36th Floor. On the downside, the reception staff were unhelpful. And all of our contact details on arrival were wrong. Wrong address, wrong phone number and...

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Helpful?
1Thank Mike A
Udai S, Director of Sales at Auckland Harbour Oaks, responded to this review

Dear Guest I am glad you enjoyed the location great views and, all that the apartment offers as compared to a traditional hotel that offer smaller rooms at higher prices. Thank you for taking the time to write this review. I am disappointed to see that you did not find on the team the warmth and caring attitude that we...

Melbourne, Australia
Reviewed 27 February 2017

What a terrible experience - city was crazy busy so work had to pay over $400 per night and l have stayed in better backpackers. Room was digusting - dirty, sticky, stains on couch, floors and walls. No aircon, soft beds. Owners need to either spend some money or knock it down and start again. Never again !

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Helpful?
1Thank Mark C
Udai S, Director of Sales at Auckland Harbour Oaks, responded to this review

Dear Guest, Thank you for your feedback. I am terribly disappointed to read that your stay was not to your satisfaction. I have addressed your concerns with our Maintenance Manager and Housekeeping team. We have phased refurbishment on plan and it would be helpful in rectifying the problem for future guests if you could provide me with your room number...

Bath, United Kingdom
Reviewed 25 February 2017

Check in was a major problem as 2 guests had the same name but they were only expecting 1 person and we had a 45 minute delay as rooms were juggled about to accommodate us.We were offered a late checkout but as we were leaving at 5 am for an early flight not a lot of use to us. The...

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Helpful?
2Thank jjohnschofield
Udai S, Director of Sales at Auckland Harbour Oaks, responded to this review

Dear Guest, Thank you for your feedback, we are truly sorry to hear about the inconvenience caused with the name confusion. Please allow me to express my sincerest apologies for the challenge you have experienced as this does not reflect at all our normal standards of service. I will obviously review this issue with the team in order to avoid...

Whitchurch, United Kingdom
Reviewed 16 February 2017

We spent two nights here at the beginning of our road trip around New Zealand. Didn't look bad from the outside and the location was great - ideal for city and waterfront. However - the room was very tatty and in serious need of a facelift. The bathroom had certainly seen better days. Very disappointed overall. Didn't really have much...

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Helpful?
Thank Liz J
Udai S, Director of Sales at Auckland Harbour Oaks, responded to this review

Dear Guest, We are very pleased you enjoyed our great location. Our property is located in a vibrant part of downtown Auckland with some of the best views over the city waterfront and harbour. All feedback is used in assisting us to better understand where improvements should be made. I have personally discussed this with the relevant department heads to...

New Plymouth, New Zealand
Reviewed 14 February 2017 via mobile

First the good, location and that's about it. Bads very very tired apartment, marks all over walls, grubby bathroom with mouldy grout in shower, had a 2 bedroom apartment, smaller bed was reasonable but larger bed in smaller room was pretty awful, no bed side tables or light, holes in bed head were they had been. Would probably stay again...

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Helpful?
1Thank Naki-one
Udai S, Director of Sales at Auckland Harbour Oaks, responded to this review

Dear Guest, We are glad you like the convenient location and the facilities of the 2 bedroom serviced apartment which provides good value. Maintenance department and Housekeeping have been alerted about your concerns. We look forward to welcoming you again. Please stay in touch and book direct, for us to ensure your next stay is most comfortable. Regards

Shropshire
Reviewed 31 January 2017

First night of our NZ trip. Booking.com indicated 4+ stars!! 'De-luxe' studio on 5th floor - stuffy room with no air conditioning and view out over a building site. Convenient for the Ferry Port and shops but in a rather sleazy area. Room adequately equipped but mattress soft, generally 'tired' look and access along very narrow corridors. Staff pleasant, generally...

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Helpful?
Thank ShropshireSandy
Udai S, Director of Sales at Auckland Harbour Oaks, responded to this review

Dear Guest Thank you for your feedback. I appreciate your kind comments about our staff. I am sorry that we did not meet your expectations in your stay. I would be happy to discuss your stay personally with you, and can be reached on feedback@vrhotels.co.nz. Perhaps next time, we can book you a larger room on higher floors with the...

Melbourne, Australia
Reviewed 30 January 2017 via mobile

Great location, close to shops & harbour. Fantastic views of harbour. Our 2 bed apartment had comfortable beds with lovely fresh linen. Overall the apartment was a bit tired looking. Stained carpets, cupboard doors not closing properly, loose taps, mis fitting shower screen resulting in bathroom flooding after every shower. Just little things but spoilt the look of the apartment....

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Helpful?
1Thank 8kristen
Udai S, Director of Sales at Auckland Harbour Oaks, responded to this review

Dear Guest, Thank you for choosing Auckland Harbour Oaks for your recent stay in Auckland. It was good to note that you enjoyed the great location and fantastic views. We shall take your comments on board to see how to improve our services for all guests. Meanwhile, please stay in touch direct for us to welcome you again with our...

Western Australia, Australia
Reviewed 29 January 2017

We booked this hotel on the advice of my travel agent. So disappointed...Stuffy, cramped dirty and smelt of curry. We supposedly had a superior harbour view suite with the expectation of seeing a harbour show for NYE....sadly all we heard was a thumping DOOF DOOF all night from the block party across the road. We didn't sleep a wink and...

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Helpful?
Thank Belinda O
Udai S, Director of Sales at Auckland Harbour Oaks, responded to this review

Dear Guest Thank you for your feedback. I am disappointed to read that you had a stay that was not up to your expectations. Please note that our property is in Downtown Auckland, some amount of minimalistic noise is to be expected when opening up your balcony door. Our rooms are well insulated in general and keep away most sounds....

London, United Kingdom
Reviewed 29 January 2017

Our travel agent booked the Aukland Harbour Oaks for us and then we read the revues. There were many and most of them horrible. We considered changing the booking but, decided we would take our chances. We don't know if the Harbour Oaks has lifted its game or the revues were unfair but, for us it has been great. Our...

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Helpful?
Thank Lyn F
Udai S, Director of Sales at Auckland Harbour Oaks, responded to this review

Dear Valued Guest, Thank you for choosing Auckland Harbour Oaks for your recent stay in Auckland. I was delighted to read that you had an enjoyable time and loved the convenient location with great views. It was a pleasure to have you as our guest. We appreciate your nice feedback on our staff and look forward to your return visit....

Gillingham, United Kingdom
Reviewed 24 January 2017

We booked a supposedly 'superior apartment' in this hotel for four adults. It had grimy net curtains, four coat hangers ( one each ) one hook on one of the doors and the kitchen was missing various items of crockery and cutlery, certainly not enough for four adults. The toaster blew up the second time it was used. All these...

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Helpful?
Thank johnnymak48
Udai S, Director of Sales at Auckland Harbour Oaks, responded to this review

Dear Guest, Thank you so much for your feedback. All feedback is used in assisting us to better understand where improvements should be made. There are a number of issues raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address. I am glad...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The tallest apartment tower in New Zealand - 4.5 Star Qualmark Rated. Auckland Harbour Oaks offers Auckland CBD apartment style hotel accommodation with sweeping views of the harbour and city.New:* GYM Access* Pool Access* Complimentary 1 hour free broad-band internet per night purchased (up to 250mb). The emphasis is on style and comfort at an affordable price. ... more   less 

Additional Information about Auckland Harbour Oaks

Address: 16 Gore Street | Auckland City, 1010, New Zealand
Region: New Zealand > North Island > Auckland Region
Price Range: $137 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Auckland Harbour Oaks 4.5*
Number of rooms: 90
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Also Known As:
Auckland Harbour Oaks Hotel Auckland Region
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Questions & Answers

Here's what travellers have asked, with answers from Auckland Harbour Oaks staff and other travellers.
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24 days ago
Sydney
9 months ago
Blacktown, Australia
over a year ago
Sydney, Australia

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Questions? Get answers from Auckland Harbour Oaks staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not this hotel for family's or staying longer than a night and if you want to sleep forget it”
carolgI7727FK, 3 Apr 2017 | Read review
“Your best bet is to not stay here even if it cost you a bit more to upgrade.”
223craigl, 25 Mar 2017 | Read review
“Higher floors are less noisy”
, 19 Mar 2017 | Read review
“Avoid IT! There are heaps better than this...Wish we'd known beforehand.”
belindao558, 28 Jan 2017 | Read review
“The higher up the better”
LynF104, 28 Jan 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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