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Gran Melia Palacio de Isora Resort & Spa

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6,148 Reviews from our TripAdvisor Community

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Showing 3,705: English reviews
Reviewed 20 November 2015 via mobile

First Tripadvisor review and so happy it is of this amazing hotel. In short I would happily recommend this hotel and it only falls short on a couple of levels - Thomsons Sensatori and the lack of staff at certain points. We visited on 10th - 20th November and My full review below is for those people like me (i.e...

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Helpful?
4Thank Alan S
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Alan S, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife. We are delighted to know that you have enjoyed a lovely time at our resort and we appreciate your kind compliments on our facilities, in particular our pools and the balibed experience. In addition, we are glad to know...

kilwinning
Reviewed 19 November 2015

Best hotel I have visited, Grounds and pool area I have never seen bettered, Dining, bar areas and bedrooms first class. Prices are steep but good value. I would advise anyone looking for a bit of luxury to check it out. We will certainly be back.

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1Thank roy p
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Roy P, Thank you for choosing Gran Meliá Palacio de Isora for your recent stay at Tenerife, as well as for the time you have taken to share your experience at TripAdvisor. We are glad to know that you enjoyed your holiday at our resort. In addition, your compliments on our facilities are highly appreciated, since we do our...

Croydon, United Kingdom
Reviewed 19 November 2015

We fortunately had the money to be able to afford to stay in the Red Level room with jacuzzi for a week. A lovely presented hotel, with very friendly staff, had a great time, very relaxing couldn't really expect a lot more, even the beach (black sand/small stones) was fun. Food was all done well, great choice of restaurants, and...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank 636shaunm
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear 636shaunm, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your recent stay at Tenerife, as well as for the time you have taken to share your experience at TripAdvisor. We are glad to know that you enjoyed your holiday at our resort. In addition, your compliments on our facilities are highly appreciated, since we...

Christchurch, United Kingdom
Reviewed 18 November 2015

Compared to other 5 star hotels in Tenerife this must be bottom of the list. As you approach it is more like a city than a hotel. It is massive. It is beautifully designed but a bit impractical. The seating in the bar looks good but is uncomfortable. The rooms are fantastic but are dark. (Take a torch) it took...

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Helpful?
3Thank John F
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. John F, Firstly we would like to thank you for choosing Gran Meliá Palacio de Isora for your holiday, as well as for the time you have taken to share your comments with the travelers at TripAdvisor. We regret if your stay at our resort did not completely meet your expectations and you may rest assured that we...

Holmfirth, United Kingdom
Reviewed 18 November 2015

Magnificent resort, spotless, grounds and gardens and water features all immaculate, If you are among a coach full of new arrivals check in can take up to 1 hour! We fortunately opted for taxi transfer and arrived before the flight coach transfer! Check in was short staffed!! We arrived in our room before luggage. Requested ground floor, standard room is...

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4Thank David W
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. David W, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife, as well as for the time you have taken to share your experience at TripAdvisor. We are delighted to know that you have enjoyed a lovely time at our resort and we appreciate your kind compliments on our facilities, in particular the...

Wexford, Ireland
Reviewed 17 November 2015

Excellent hotel, with fabulous staff. Easy check in, fantastic room, excellent choice of restaurants. We were all inclusive and were delighted with what was included. Bar staff friendly and knowledgable, hotel ambiance was relaxing and amazing. Choice of food was varied and well presented, with ample choice . We will definitely return...worth every penny. It was my birthday during our...

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1Thank Trish855
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Trish855, Thank you for choosing Gran Meliá Palacio de Isora for your recent stay at Tenerife, as well as for the time you have taken to share your experience at TripAdvisor. We are delighted to know that you have enjoyed a lovely time at our resort and your compliments on our staff’s friendliness and attentiveness are highly appreciated. Furthermore,...

Porthcawl, United Kingdom
Reviewed 16 November 2015

A beautiful Hotel in lovely setting. As a lone female traveller I was treated like royalty by the staff in all areas of the hotel. The pool areas were amazing as were the bars and restuarants. However my one complaint was the food in the Pagea restaurant in the evenings.......the meat /Fish dishes often cooked to order were excellent but...

Review collected in partnership with Meliá Hotels International
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3Thank Dickydido1
Álvaro C, Red Globe Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Dickydido1, Thank you for choosing Gran Meliá Palacio de Isora for your recent stay at Tenerife, as well as for the time you have taken to share your experience at TripAdvisor. We are glad to know that you enjoyed your holiday at our resort. In addition, your compliments on our facilities and staff are highly appreciated, since we...

Llandudno, United Kingdom
Reviewed 13 November 2015

This is a high quality hotel with top quality facilities and excellent food. Room was excellent although sea view was bit limited. Reasonable entertainmentin evening. Very good service throughout. We went with Thompson Sensatori full board which turned out to be full board plus (free wine, beer or soft drinks with lunch and dinner). Only gripe was not fresh milk...

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Helpful?
2Thank Philip N
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Philip N, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife, as well as for the time you have taken to share your comments at TripAdvisor. It is truly a pleasure to know that you have enjoyed a pleasant stay with us, as it is due to the daily dedication...

Manchester, United Kingdom
Reviewed 12 November 2015 via mobile

Can't really fault the hotel lovely hotel in a good location definitely a 5 star. Good rooms, swimming pools with choice of 3 pools for families. We had a sea view room which was really nice. Good food quality although more variety would be good a weeks stay it was fine but I imagine 2 weeks on the same food...

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2Thank shortcake42
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. shortcake42, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you have enjoyed a lovely time at our resort. Your compliments on our rooms and facilities are highly appreciated, as well as we are glad to know that the quality of our gastronomic offer met your...

Coleraine, United Kingdom
Reviewed 11 November 2015

Excellent food, service and facilities. Wonderful infinity pool. Very friendly and helpful staff. Great place fir relaxing holiday Wide choice of varied cuisine all freshly cooked Plenty to eat and drink

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank Ron C
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Causewaydoc, Thank you for sharing such a lovely review of our resort at TripAdvisor. It is truly a pleasure for all of our team to know that your experience met your expectations in every aspect, as it is due to their effort and dedication, that we are able to achieve our goal – the total satisfaction of our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: $242 - $532 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife - Alcala
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
366 questions
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do not pick very ground floor near garage.”
 of 5 bubbles geoffreyr873, 14 Jan 2017 | Read review
“The lighting was confusing and the beds were not very comfortable.”
 of 5 bubbles T1618XHandrewg, 13 Jan 2017 | Read review
“If you want a quite room you need to ask to be away from the bars and outside area where the fire pit is.”
 of 5 bubbles bournemouthamarillo, 13 Jan 2017 | Read review
“Go to another hotel”
 of 5 bubbles 293kerryw, 12 Jan 2017 | Read review
“Deluxe rooms overlooking the mountains are cheaper and the view is lovely”
 of 5 bubbles goldfish666, 9 Jan 2017 | Read review
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