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Gran Melia Palacio de Isora Resort & Spa

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6,011 Reviews from our TripAdvisor Community

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Showing 3,635: English reviews
Coventry, United Kingdom
Reviewed 11 October 2015 via mobile

The Gran Melia has certainly raised the bar for us for quality all inclusive resorts, The staff were very helpful and friendly and the hotel clean and luxurious, great choice of food in eight restaurants (remember to loose some weight before you go) We highly recommend this hotel and resort, if you're thinking of going just do it Linda, Steve...

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Helpful?
Thank Steve1to1
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mrs. Linda, Mr. Steve and family, Thank you for the time you have taken to share your comments at TripAdvisor. We are glad to know that you family enjoyed a lovely time at Tenerife. Your compliments on our facilities, staff and restaurants are highly appreciated, although we would like to inform you that we do not have any kind...

Wokingham, United Kingdom
Reviewed 9 October 2015 via mobile

Thoroughly enjoyed our stay at the gran melia. This hotel has so much to offer. We wanted a relaxing holiday and very glad that we chose this one. Breakfast at Pangea was always to look forward to. Plenty of options! Loved the food at club ocean (Italian) the most. The hotel is just so beautiful. Pictures don't do any justice....

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2Thank akki17
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Akki17, Thank you for sharing your comments with the travelers at TripAdvisor. We appreciate your kind comments regarding our gastronomic offer, specially the variety of the breakfast service at Pangea and the quality of food at Club Ocean. Also, your compliments on our facilities and entertainment program are highly appreciated, as well as we are glad to read...

London, United Kingdom
Reviewed 9 October 2015

We have just had two weeks at the Gran Melia Palacio with our three year old little boy and it was a perfect family holiday. The staff throughout the hotel are friendly efficient and obviously love kids. We opted for the Red Level for families and it was excellent - thank you Noelia and Alexandra. We went half board and...

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Thank 381philipt
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. 381philipt, Thank you for choosing our Red Level For Families Service for your recent stay at Gran Meliá Palacio de Isora. It is truly a pleasure for all of our team to know that your family had a lovely holiday at Tenerife and you may rest assured that we will forward your kind words both to Aleksandra and...

London, United Kingdom
Reviewed 8 October 2015

I stayed here recently and the overall experience was first class. Everywhere was pristine and the staff were always ready to assist you. The restaurant experience was fantastic and the Pangea where breakfast is served and buffet service for midday and evening meals was excellent. The choice of food to cater for every need was there. The fountain light show...

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1Thank 112traceyl
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. 112traceyl, Firstly we would like to thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We are delighted to know that you have enjoyed a lovely time at our resort. Your compliments on our Pangea buffet’s variety and quality of dishes are highly appreciated. Also, we are glad to know that you enjoyed...

Rochester, United Kingdom
Reviewed 7 October 2015

Great Hotel for a relaxing Holiday. This is our second stay and we are looking at booking again for next year! The staff are so helpful and friendly, but the best part is the Teppanyaki (make sure your chef is Roberto)

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2Thank soniap815
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. soniap815, Thank you for choosing Gran Meliá Palacio de Isora for your holiday. We are glad to know that you have enjoyed a lovely time with us for the second time and we appreciate your kind comments regarding our staff’s service. In addition, your compliments on our Nami’s teppanyaki tables are highly appreciated. We are looking forward to...

London, United Kingdom
Reviewed 6 October 2015 via mobile

Absolutely loved this place. The hotel offers a high standard of accommodation and facilities and the staff cater to your every need. The variety of food was plentiful and all of a high standard. I would highly recommend this hotel and cannot wait to go back!

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2Thank kjholme
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. kjholme, Thank you for sharing your comments with the travelers at TripAdvisor. We are delighted to know that your stay at our resort met your expectations in every aspect and we appreciate your kind comments regarding our restaurants’ quality and variety of dishes. We are looking forward to welcoming you to Gran Meliá Palacio de Isora. Kind regards,...

Leeds, United Kingdom
Reviewed 6 October 2015

A wolf in sheeps clothing, beautiful 5* hotel complex however poor food, poor service. If you book all inclusive then you'll probably be fine. Don't bother booking independently half board if you are looking for a 5* hotel because it falls very short of 5*.

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4Thank sarahwA8298UI
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. sarahwA8298UI, Thank you for choosing Gran Meliá Palacio de Isora for your holiday. We regret if your experience at our resort did not meet your expectations and you may rest assured that we will forward your comments to our area supervisors, so they can take into consideration your experience to keep improving. However, we would appreciate if your...

Bristol, United Kingdom
Reviewed 5 October 2015

This was our third visit ...and we have now booked our fourth....! It is without a doubt a wonderful place to Holiday......there Everything you could ever wish for and more :) We went with Friends this time who equally fell for its charm and no doubt will return!

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2Thank Gillian T
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Gillian T, Thank you for selecting Gran Meliá Palacio de Isora for your holiday at Tenerife. We are delighted to know that once again you enjoyed a lovely time at our resort, as all of our team strives to create new experiences to surprise our guests and to pamper them during their stays at Tenerife. We are looking...

Hertfordshire
Reviewed 5 October 2015

We have visited twice...June 2015 and May 2014...would totally recommend it really is superb. We will definitely return again next year, we can't fault anything, the staff, service, food, drinks! Pool area and hotel wonderfully clean.

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2Thank peach6361
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. peach6361, Thank you for choosing Gran Meliá Palacio de Isora once again for your holiday. We are glad to know that your stay with us met your expectations and we appreciate your kind comments on our facilities, gastronomic offer and staff. We are looking forward to welcoming you next year. Kind regards, Álvaro Cons Red Glove Service Manager

Edinburgh, United Kingdom
Reviewed 5 October 2015

One of the best hotels I have stayed at. The staff were all very friendly and helpful. The food was superb. The presentation of the food and choices available at the buffet outstanding. The hotel, restaurants, hotel room, grounds, pools, spa etc were all top class. I wish other hotels would adopted the same policy of removing towels from any...

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2Thank PaulineBScotland
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. PaulineBEdinburgh, Thank you for sharing your impressions with the travelers at TripAdvisor. We are delighted to know that you have enjoyed a lovely holiday at our resort and that our facilities and our Spa by Clarins, were to your liking. In addition, your compliments on our gastronomic offer, specially on our buffet with cooking Pangea’s variety, are highly...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Breakfast
  • Bar/Lounge
  • Beachfront
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: $270 - $766 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife - Alcala
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with sea view. It makes you so relaxed”
 of 5 bubbles 771arnef, 6 Dec 2016 | Read review
“Higher sea view”
 of 5 bubbles 873JulieR, 3 Dec 2016 | Read review
“Careful with the bathroom radio controls as our radio came on full blast at 12am much to our surprise! It's very close to the light switch! ”
 of 5 bubbles SusannahW84, 2 Dec 2016 | Read review
“We have never been disappointed with our rooms”
 of 5 bubbles TinaL463, 1 Dec 2016 | Read review
“We were in 4097. Good view of pool and sea plus quiet away from lifts. ”
 of 5 bubbles lynneteacher, 28 Nov 2016 | Read review
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