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Gran Melia Palacio de Isora Resort & Spa

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Gran Melia Palacio de Isora Resort & Spa
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6,525 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Melia Palacio de Isora Resort & Spa
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Showing 3,929: English reviews
Reviewed 5 March 2016 via mobile

Love this spot. Great hotel will class, trendy cool and comfort. Italian restaurant and tapenyaki are a must do, drink packages worth the extra , resort is quiet but for a week it's perfect. The main restaurant garden area is gorgeous and one of the best in it's class. Gardens and pool are awesome , red level villa would be...

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Helpful?
Thank Stephen K
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Stephen K, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We are delighted to know that you have enjoyed a pleasant stay at our resort and we appreciate your compliments on our restaurants and facilities. We are looking forward to welcoming you soon. Kind regards, Álvaro Cons Red Glove Service Manager

Reviewed 4 March 2016 via mobile

Don't listen to the one star reviews this place is amazing! The views, the actual hotel it's self is amazing and the vibe of the place is just so relaxed. The only few negative points I have are "the red level", we were sat by the pond for lunch as we did daily as the carp, lovely food and amazing...

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Helpful?
1Thank Dleadbetter
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Gran Meliá Palacio de Isora for your holiday. We are glad to know that you enjoyed an overall pleasant stay and we appreciate your kind comments regarding our facilities. However, please do not hesitate that we will analyze each of your comments to keep improving. We are looking forward to welcoming you to Tenerife....

Bishops Stortford, United Kingdom
Reviewed 4 March 2016

We had a fantastic few days at the hotel,every member of staff was helpful,courteous & friendly,the rooms exceeded expectations, every little detail had been thought about throughout the hotel,the restaurants worked well & had a great selection of foods - we can't wait to go back, & happy to recommend to family & friends.

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank johannaw514
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for sharing such a lovely review of Gran Meliá Palacio de Isora at TripAdvisor. We are glad to know that you enjoyed a pleasant stay with us and that the service provided by our friendly staff, restaurants and facilities met your expectations. We hope to welcome you soon to Tenerife. Kind regards, Álvaro Cons Red Glove...

Fife, United Kingdom
Reviewed 3 March 2016

The ambiance and the staff are very welcoming. The position of the hotel is ideal if you don't want to be in the typical tourist resorts. The fitness classes are of a standard you would find in any gym and Zumba, yoga, Pilates and Latin American classes are brilliant. Well worth the 5 star rating

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Pamela L
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Pamela L, Thank you for sharing your comments with the travelers at TripAdvisor. We are glad to know that you enjoyed the wide variety of wellbeing and sports activities at our Sports Hub, featuring as you mentioned, zumba, yoga, pilares and much more. Also, it is truly a pleasure to read that you felt welcomed by our team,...

Zurich, Switzerland
Reviewed 3 March 2016

The hotel complex offers a relaxing setting for "get away from it all" vacations. We booked breakfast only (a huge variety was on offer as an expansive buffet). The seating possibilities are diverse, so one can enjoy different settings on different days. One can add meal plans (very expensive), but that is not actually necessary - town is less than...

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Helpful?
Thank David58563
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. David58563, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We are glad to know that you enjoyed an overall pleasant holiday with us. However, we appreciate you letting us know about the situation you described at our front desk and you may rest assured that we have already forwarded your feedback to...

Colchester, United Kingdom
Reviewed 3 March 2016

I have stayed at many 5 star resorts and hotels, this tops them all. We booked with Thomson through their Sensatori brand, the flight was very comfortable, we paid for an upgrade and it was well worth it for the money. We booked full board all inclusive, the only issue I had with this hotel was the fact that Thomson...

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2Thank thomashrowe
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for sharing your comments with us through TripAdvisor. We are glad to know that you enjoyed an overall pleasant experience at our resort, although please do not hesitate that we will take into consideration your suggestions to keep improving. Regarding our boards, we would like to inform you that our resort has Bed & Breakfast, Half...

Leeds, United Kingdom
Reviewed 3 March 2016

Amazing hotel, staff and setting. this has to be the best hotel resort in Spain especially for families if you have ids be sure to take them to the Kids club where Ana and Pilar will take great care of them and have lots of fun

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank X8529VMchrism
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing our Red Level For Families service for your holiday at Tenerife. We are truly delighted to read such positive comments regarding your experience at our resort and we appreciate your compliments on Ana and Pilar's service, who I am sure will be happy to read such motivating comments. We hope to welcome you soon...

Glasgow, United Kingdom
Reviewed 2 March 2016

We had a fantastic time at the Gran Melia. We booked via Thomson under Sensatori and had a great time. Staff were really helpful to get us into restaurants when we had trouble booking because of timings with our baby. We didn't use the nursery or go to family shows but the family pool and pirate pool were great for...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank marzzie18
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you very much for sharing your first experience at Gran Meliá Palacio de Isora. We are trully delighted to know that you had the most pleasant stay with us and you were enchanted by our friendly and professional staff, who is always at your disposal and providing you with a remarkable experience. It will be a pleasure...

Reviewed 2 March 2016

we booked a deluxe room, partial ocean view, .all inclusive. The room faced the ocean but had palm trees which broke the view slightly. we also booked our own flights (I think Thompsons are the tour operator if you want a holiday package). We books transfer using Sun Travel - they were very good and much cheaper than the hotels...

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Helpful?
Thank Websteratwork
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you so much for writing a review on Tripadvisor regarding your stay at Gran Meliá Palacio de Isora. We are glad to know that you enjoyed our facilities, rooms and BaliBeds by the pool. We also thank you for your valuable feedback as our main aim is to provide with the most satisfactory experience, and we will...

Fife, United Kingdom
Reviewed 2 March 2016 via mobile

We ended up here on default after we couldn't fly to Egypt, but couldn't have been happier. It cost us £1000 each when we upgraded to the all inclusive option for the week. The food is by far the best I've ever eaten abroad however I would agree the service can be lacking in places...a smile would go a long...

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Helpful?
Thank TJFT1
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Greetings from the Gran Meliá Palacio de Isora! Thank you so much for choosing to stay with us and for your lovely review regarding your stay with us. Your Feedback is a valuable source of information and it is a real pleasure for all of us to read that you appreciate our restaurants and the caring service of...

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: $266 - $551 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife - Alcala
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea view on a higher floor is best”
edc349, 26 Apr 2017 | Read review
“Outside baths very special. We didn't need the big terrace; large terrace rooms are ground floor and overlooked from above rooms.”
robertwF4243TT, 24 Apr 2017 | Read review
“Master Suite Sea View”
863vivf, 21 Apr 2017 | Read review
“Fantastic Master suites in red level for the children and family. Our Ocean de luxe room was also good.”
120margaretl, 20 Apr 2017 | Read review
“Our only criticism on the room, and it's not a serious problem at all was the lighting. Could do with a good light especially in the bathroom. Everything was great.”
516anneh, 20 Apr 2017 | Read review
5 of 5