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Gran Melia Palacio de Isora Resort & Spa

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Gran Melia Palacio de Isora Resort & Spa
Gran Melia Palacio de Isora Resort & Spa
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6,271 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Melia Palacio de Isora Resort & Spa
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Showing 3,784: English reviews
Edinburgh, United Kingdom
Reviewed 24 January 2016

We stayed here for 10 nights in early January. The reception staff were extremely friendly and efficient on check-in which was a great start. The room was spacious with a very well appointed bathroom with a huge bath and separate rain shower. We booked through Thomsons on an all inclusive deal which personally we would not do again. There are...

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Helpful?
3Thank AandVOC
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife. We are delighted to know that both your wife and yourself felt pampered throughout your stay, as our team takes care of every detail to make your stays at our resort a memorable experience. We are looking forward to welcoming you...

Cheshire, United Kingdom
Reviewed 24 January 2016 via mobile

Booked for a short break with my wife. This hotel rivals any I have ever been to for quality, service, food and all round facilities. The resort is in a small Spanish village with a few shops - enough to stroll around. We found the staff superb. We were lucky with the weather which made for an amazing holiday.

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1Thank Muna1979
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We are more than pleased to read that you felt comfortable among us from the very first moment. It is always our aim to make our guests feel at home and exceed their expectations, so we appreciate receiving your positive feedback. We would be...

South Shields, United Kingdom
Reviewed 24 January 2016

Just got back yesterday . Went with my family been here 4 times now and get better every time . The staff work really hard to please you in the restaurant s and around the pool area, but the staff in the sports hub make you feel really welcome ,my 2 boys went to football there twice a day the...

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3Thank Derek T
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Derek T, In the first place we would like to thank you very much for writing such a wonderful review, we were very happy to learn that you were thoroughly satisfied. It is delightful to hear that you liked your room and that you enjoyed our hotel and rest assured we will forward your compliments to our staff,...

Reviewed 24 January 2016

We stayed here in November for a late year treat. The hotel and grounds are lovely. The staff are helpful and polite and appreciated my passable Spanish attempts. The acts in the piano bar were really good, the fountain displays are quite something as well. There isn't much to do outside the hotel but if you don't mind walk, there...

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2Thank Oocyd
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for sharing such a lovely review of our resort at TripAdvisor! It is truly a pleasure to know that your experience at our resort met your expectations in every aspect. Each of your compliments is a great feedback for all of our team, who will be glad to know that their daily dedication to the service...

London, United Kingdom
Reviewed 23 January 2016

checked into hotel after transfer from south airport in Tenerife. The reception staff during all the visit were exceptional with help of any sort from locations outside the hotel or problems of loosing things. (our camera left in a tour bus was found and brought straight to the room, by guest relations).Gardens and huge swimming pool were in lovely condition...

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Thank terry448
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Gran Meliá Palacio de Isora for your autum holiday. We are glad to know that your family had a lovely time with us and we heartily appreciate your compliments on our service and facilities, since our team does always its best to pamper our guests. It will be a pleasure to welcome you soon...

Rothwell, United Kingdom
Reviewed 23 January 2016

A fabulous hotel with wonderful views of the ocean and the mountains. Red Level upgrade was well worth the extra - the team made it a truly memorable experience and I don't think I will ever want to go anywhere without the Red Level Experience again. From the dedicated Red Level lounge, Pool and Butler Service, the team did all...

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Thank Debbie C
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Debbie C, We appreciate very much your comments regarding your stay at Red Level at Gran Meliá Palacio de Isora. Please, do not hesitate I will share your feedback with our staff. We like reading comments like yours about our Red Level team. We always strive to meet our guests' expectations and, for us, it is an honour...

The Netherlands
Reviewed 22 January 2016

Beautiful hotel, very large room with a wonderful bathroom. Clarins beauty products. Pool was huge and lovely. Very kind staf. I would recommend this hotel if you like comfort and luxury. Lot of restaurants en very big and tasty breakfast. Don't forget to visit the spa!

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2Thank Daphne R
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We are delighted to know that you have enjoyed a pleasant stay with us and you may rest assured that we will forward your compliments to our team, since they will be delighted to know that we were able to meet your expectations completely....

Reviewed 22 January 2016 via mobile

hotel overall were good just could do with staff or a rep on the coach as we had no instructions on where we were going and when we got to the hotel. the receptionist are not very clear and obviously we had never been to this hotel before. and told us to make our own way to our room which...

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2Thank hayleylouiise
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. hayleylouiise, Thank you for sharing your comments with the travelers at TripAdvisor. We are delighted to know that you have enjoyed a pleasant stay at our resort and we truly appreciate each of your kind comments and compliments on our rooms and Club Ocean restaurant. We are looking forward to welcoming you to Gran Meliá Palacio de Isora....

warwickshire
Reviewed 21 January 2016

Having been to this hotel a number of times we should be fairly sensitive about how well the standards are being maintained. So it was somewhat surprising to us to find that everything just gets better. The facilities, as you can read from the numerous reviews, are first class and numerous, but that will count for nothing if the staff...

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4Thank rfadventurers
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Gran Meliá Palacio de Isora once again for your holiday at Tenerife. It is truly a pleasure to be your home at Tenerife, as we take care of every detail for our guests to enjoy unique experiences with us. Your compliments on our restaurants, as well as on our team's service and entertainment program...

Reviewed 21 January 2016 via mobile

Came here for my 21st birthday and what can I say, it's an amazing hotel! It's definitely recommended to go! Me and my boyfriend stayed for a week and they did everything we requested for our needs!! For people going all inclusive, you've made a good choice!! Room: We loved everything about the room but we wished the view was...

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2Thank Emily P
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Emily P, Thank you for sharing such a lovely review of Red Level at Gran Meliá Palacio de Isora. We are truly delighted to know that your experience at hotel met your expectations completely. In addition, we are glad to know that you enjoyed our entertainment program, since we always do our best to pamper each of our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: $233 - $548 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife - Alcala
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
389 questions
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea view or pool view”
 of 5 bubbles NIKKI13172, 22 Feb 2017 | Read review
“Room on upper floors have better views.”
 of 5 bubbles 279graemep, 21 Feb 2017 | Read review
“We stayed in 4154 which was one of the cheapest rooms, but still had a partial sea view. It was also in a block that was furthest away from the pool areas and bars so therefore potentially quieter. ”
 of 5 bubbles robertas292, 21 Feb 2017 | Read review
“Ask for sea views for more light. Also I think it would be quite noisy if you were near the restaurants.”
 of 5 bubbles s0phiemd, 20 Feb 2017 | Read review
“View of pool amazing”
 of 5 bubbles sloanukraine, 17 Feb 2017 | Read review
5 of 5