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Gran Melia Palacio de Isora Resort & Spa

TripAdvisorUSD 213*
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Certificate of Excellence
GreenLeadersGold level
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 230*
USD 213*
Great Deal
USD 218*
USD 218*
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Gran Melia Palacio de Isora Resort & Spa
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6,632 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Melia Palacio de Isora Resort & Spa
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Showing 3,981: English reviews
Örebro
Reviewed 12 February 2016

A nice hotel, very spacious. Was there during low season so not crowded at pool areas and there were several. Room nice but bed could be of better standard. Restaurants all kept high standards. Staff friendly.

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank Jenny B
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Jenny B, Thank you for choosing our resort for your holiday at Tenerife. It is truly a pleasure to know taht you enjoyed our facilities and restaurants, as well as the service provided by our team. However, we regret if your room's bed did not meet your expectations and we will analyze your feedback to keep improving. We...

Death Valley Junction, California, United States
Reviewed 11 February 2016

Firstly please let me say that I have stayed in many 5* hotels around the world and also in 2 star hotels, I know my hotels and there is NO WAY that this hotel is 5*. The holiday was shocking, we paid just under £4000 for 7 nights this month. We are very disappointed to say the least. We also...

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Helpful?
9Thank mummys_tummy4
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, We would like to begin by thanking you for your preference in selecting Gran Meliá Palacio de Isoar for your holiday at Tenerife, as well as for the time you have taken to share your comments with the travelers at TripAdvisor. We regret if your stay at our resort did not meet your expectations completely due to the...

Bournemouth, United Kingdom
Reviewed 11 February 2016 via mobile

But service generally poor especially at the Oasis- Maitre D too busy to bother with customers, complaints ignored, left with bad taste, literally and figuratively. Booked full board fortunately as would otherwise been complaining about the ridiculous prices quoted. The Oasis could produce one good dish, paella- not worth ordering anything else. The Italian Ocean Grill very disappointing, the Pangea...

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Helpful?
1Thank Roachrow
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We are glad to know that you enjoyed our Dúo Fine Dining restaurant, as well as the paellas served at Oasis Pool Grill. However, we regret if our gastronomic offer did not meet your expectations in other aspects and you may rest assured that...

London
Reviewed 11 February 2016

Very pleasant hotel but the lighting both in the room and in the corridors were very dim which was irritating, particularly as my husband is partially sighted, however the location and pools were excellent.

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank ruthsY236FN
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mrs. ruthsY236FN, Thank you for choosing Gran Meliá Palacio de Isora to celebrate such an special occasion as your Honeymoon. We are delighted to know taht you enjoyed a pleasant stay with us and we appreciate your kind compliments on our facilities, specially our pools. We are looking forward to welcoming you soon to Tenerife. Best regards, Álvaro Cons...

Taunton, United Kingdom
Reviewed 10 February 2016

One of the best places I have ever seen and stayed.. I literally can't think of anything I would change about my stay there.. The staff, the food and drink was great, such a great place to be and I can't wait to go again with my family

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank ThomasKeal
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. ThomasKeal, Thank you for sharing such a lovely review of Gran Meliá Palacio de Isora at TripAdvisor. All of our team is glad to read that you had a pleasant stay with your family, as it is due to our daily dedication to the service excellence, that we are able to achieve our goal - the total satisfaction...

Exeter, United Kingdom
Reviewed 10 February 2016

we returned yesterday after a week at this hotel ! although we had a lovely time there were a few niggles which quite a lot of people were talking about ! the main problem was at the "family pool" area where the loungers and the tables were extremely sticky needed a good wash and a lot of them were covered...

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Helpful?
Thank sandycj07
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for the time you have taken to share your feedback with us through TripAdvisor. We are glad to know that you have enjoyed a lovely time with us and we appreciate your compliments on our gastronomic offer. However, please do not hesitate that we will take into consideration your comments to keep improving. We hope to...

Jersey, United Kingdom
Reviewed 10 February 2016

We have just got back from 11 nights at this faboulous hotel. The rooms were lovely, great view (4092) food great, staff all very good, plenty of sun beds. Piano bar has a really good pianist/singer Massimo (sorry not sure if spelling is correct) drinks may seem expensive but very big measures so actually good value. We will be back,...

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Helpful?
Thank Anne B
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Anne B, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife. Yoy may rest assured that we will forward your kind words to our staff, since your satisfaction if the best reward to our team's dedication to the service excellence. Also, we are glad to know that the live music...

Helsinki, Finland
Reviewed 10 February 2016

We spent christmas in Teneriffe in this Gran Melia Palacio de Isora Red Level. I just loved it. Quiet and peacefull stay. Special thanks to José who took very good care of us. There are several good restaurants (we had only one lunch at the buffet). As me and my husband are foodies it was very good experience. One of...

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Helpful?
1Thank Cartza
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for sharing your experience with the travelers at TripAdvisor. We are delighted to know that you have enjoyed a lovely time at Tenerife and we truly appreciate your compliments on our Red Level team, as well as on Jose, who will be glad to know that his attention to detail made a possitive difference in your...

Manchester
Reviewed 10 February 2016

I've just returned from a week's visit with my husband staying half board. It was our first visit to Tenerife and the mild dry weather was welcome after all the rain in the UK. The Island was also a lot more interesting than I had expected. We were also hoping for a good quality, comfortable hotel in a nice setting...

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Helpful?
1Thank gillyb0
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Gran Meliá Palacio de Isora for your holiday. We are glad to know that you enjoyed our facilities, specially our Infinity Pool, as well as the service provided by our team. However, you may rest assured that we will analyze your feedback in order to detect any are of improvement to keep working, in...

Berlin, Germany
Reviewed 10 February 2016

it wasn't cheap at all, but we were so pleased with the service and facilities we had! The Families lounge was surprisingly big, clean, offers a great, well equipped, and friendly kids club with stuff that really knows how to handle with kids. Our 3 yo is a very shy girl usually, but she opened up so quickly and wanted...

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank Limor H
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing our Red Level For Families service for your stay at Gran Meliá Palacio de Isora. It is truly a pleasure for Aleksandra and our Red Level For Families team to read such positive and motivating comments regarding your experience at our resort, and specially, knowing that your little girl had a lovely time at...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: $263 - $587 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Hotels.com, Orbitz, Expedia, Travelocity, Priceline, Cheap Tickets, Cancelon, Evoline ltd, TripOnline SA, HotelQuickly and Hotel.de so you can book your Gran Melia Palacio de Isora Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife - Alcala
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
426 questions
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors are quieter overall”
lindat658, 27 May 2017 | Read review
“Ground floor with Balinese bed worth the extra money”
828beverleyg, 23 May 2017 | Read review
“Red Level rooms worth the expense.”
IJK_London_20, 22 May 2017 | Read review
“Download the hotel app - Melia - will make your stay even better”
371erlendj, 18 May 2017 | Read review
“Lighting could be alittle brighter. Just a little dusty in parts (ceiling light and behind the TV) Would like to have that room next time we book”
anthonywF1510QQ, 17 May 2017 | Read review
5 of 5
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USD 213* /night
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Prices are for 1 room, 2 adults
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