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Gran Melia Palacio de Isora

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Avenida Los Oceanos S/N, 38686 Alcala, Guia de Isora, Tenerife Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Book now on our website
USD 373
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Free cancellation until 11/12/21
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Expedia.com
Priceline
USD 415
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Free cancellation until 17/11/21
Hotels.comUSD 373
Agoda.comUSD 373
Destinia.comUSD 565
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (6927)
360
Panoramas (89)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 09/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Gran Melia Palacio de Isora
Updated 09/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 2 hotels in Alcala
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
The natural beauty of Tenerife combined with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical and unforgetable moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, dream about relaxing in one of our pools and delight your palates in our wonderful restautants. Gran Melia Palacio de Isora has everything your need to make your next holidays an unforgetable experience.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Hot spring bath
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Show more
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French, Russian, Spanish and 1 more
Hotel links
Special Offer:Book now on our website

Location

Full view
54Somewhat walkable
Grade: 54 out of 100
32Restaurantswithin 1 km
3Attractionswithin 1 km
10939Reviews861Q+A100Room tips
Traveller rating
  • 6,831
  • 2,262
  • 1,072
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  • 356
Time of year
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Popular mentions
Derek W wrote a review Yesterday
1 contribution
Such a lovely restaurant with great staff. Eva in particular is amazing. The food is great. The staff are amazing and the views from the gardens are spectacular Big thank you to Eva. I will definitely come here again.
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio de Isora
Responded yesterday
Dear guest derekwB9509WO, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife, as well as for the time you have taken to share your experience through TripAdvisor. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. We are glad to read that our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. We are looking forward to welcoming you again soon for another amazing stay with us. Kind regards, Alejandro Naranjo Guest Experience Manager
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Mantea I wrote a review Sep 2021
Colchester, United Kingdom23 contributions19 helpful votes
+1
Hotel's Favourite
A proper 5 stars hotel I had double deluxe,you have everything you need in the room,the fridge for all inclusive has free soft drinks and water, anything else will cost you. Is normal. Food , plenty, massive variety,lots of restaurants. Staff will make you feel like a king. If you want an easy lifr i recommend all inclusvive,especially with children. If you a couple with no children,go RedLevel, is something else. Im very happy with my stay so far,the staff uses a app,melia app, you have anything in the app,services, maintenance, tours, bookings, you name it. Taxis takes literally seconds before arrival at hotel. Ask me anything and ill try to help anyone.
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Date of stay: September 2021Trip type: Travelled with family
1 Helpful vote
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Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio de Isora
Responded 9 Sep 2021
Dear guest manteai, Thank you for choosing our resort for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you are enjoying a pleasant stay with us, since our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities, our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. We are looking forward welcoming you back for your next holiday. Kind regards, Alejandro Naranjo Guest Experience Manager
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Alan H wrote a review 18 Oct
Christchurch, United Kingdom4 contributions1 helpful vote
I saw this hotel being built several years ago and always wanted to stay there because of its amazing location and majestic design. It really does look like a grand palace. Everything about it was just brilliant, from the food to the service. The staff really do go out of their way to get everything right. I've stayed at many five-star hotels in Tenerife but this is easily the best in every respect. I have absolutely no criticisms to make. It is just an amazing place staffed by amazing people.
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Review collected in partnership with Meliá Hotels International
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio de Isora
Responded 2 days ago
Dear guest Alan H, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday and for sharing your review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities, our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. It would be a pleasure to welcome you again at Gran Meliá Palacio de Isora. Kind regards, Alejandro Naranjo Guest Experience Manager
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Richard F wrote a review 17 Oct
8 contributions1 helpful vote
+1
The hotel and the staff have been fantastic. As with all hospitality across the globe they are trying to recover and are having some teething troubles but the service and the hotel are exceptional. The facilities here are as good as we’ve had in the Canaries and we’ve thoroughly enjoyed our week away, we will definitely be back. As a special note Lara the hostess on reception has excelled sorting our little issues out with no fuss and far beyond our expectations and deserves some recognition for that I think that next time we’re here she’ll be running the place. Also Saul at the Oasis restaurant has been super helpful in getting our bookings for meals sorted and generally making us feel welcome. As for the birthday meal he organised for my other half ….. omg all I can say is let Saul organise the menu. What a meal, what service, thank you my friend As I’m paying compliments to staff Fran the barman is also a star. Thank you to all the staff, you have been amazing and made going on holiday again a truly wonderful experience! We have already rebooked for may xx
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio de Isora
Responded 2 days ago
Dear Guest Richard F. Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday and for sharing your detailed review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities, our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. It would be a pleasure to welcome you again at Gran Meliá Palacio de Isora. Kind regards, Alejandro Naranjo Guest Experience Manager
Read more
Hakima87 wrote a review 17 Oct
Peterborough, United Kingdom20 contributions5 helpful votes
We arrived on Thursday currently staying unil Thursday 21st October Upon arrival we checked in late around 8.45pm in the evening we also have a 10mo old baby with us. Checking in was ridiculous more conplex than needed be, We were given a room a very long walk away from the main lobby, once we reached our key didn't work, My husband then had to walk a the way back to get either another key that does work or another room, we was told we would be moved. We then moved to another room which was right next to the outdoor entertainment so music was ridiculously loud extremely inconvenient, my husband then complained and we FINALLY got a quiet room we are now approaching nearly 10pm and we have a very tired baby We booked a half board option, now for a 5 star hotel one would assume basic things like drinking WATER or soft drinks would be included NO this is not the case,my husband and several other hotel customers have been to local shop / supermarket and brought cases of water back. The main buffet restaurant Pangia opens at 7pm so do all other restaurants which you have to make a reservation on the "app" some are even fully booked!! The opening times are very inconvenient for families with small children as baby needs to eat usually around 5.30 or 6. Also Lunchtime you have to book ( again Inconvenient and lack of understanding when you need to feed baby at certain times) Lunchtime restaurant opens at 1pm The staff seem nice but customer service could be alot better. Little details like following are alsp charged at an extra cost. Refill of amenities in bathroom ie shower gel and soap again have to request through app and extra charges. Even basic hotels don't charge for this. If you use teabags and would like to request more they charge extra 10 euro for this. Every hotel i have ever stayed in dont charge for tea or coffee or replenishment but Gran Melia do. I have also booked a Clarins spa treatment for Wednesday they charge extra 30 euros tp use spa facilities on top of treatment. Facilities should come as standard when having a treatment done. Just making future guests aware of these hidden extras that should be basic things for 5 star hotel.
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Date of stay: October 2021Trip type: Travelled with family
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PRICE RANGE
USD 205 - USD 480 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia palacio de isora hotel alcala, gran melia guia de isora, palacio de isora gran melia
LOCATION
SpainCanary IslandsTenerifeGuia de IsoraAlcala
NUMBER OF ROOMS
578
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Frequently Asked Questions about Gran Melia Palacio de Isora
Which popular attractions are close to Gran Melia Palacio de Isora?
Nearby attractions include Playa La Jaquita (0.1 km), Playa de Alcala (0.7 km), and Cafeteria La Divina (0.7 km).
What are some of the property amenities at Gran Melia Palacio de Isora?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Gran Melia Palacio de Isora?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Gran Melia Palacio de Isora?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Gran Melia Palacio de Isora?
Yes, parking is available to guests.
What are some restaurants close to Gran Melia Palacio de Isora?
Conveniently located restaurants include Tres Raices, El Rincon de la Barriga, and Casa Mon.
Are there opportunities to exercise at Gran Melia Palacio de Isora?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Gran Melia Palacio de Isora have an airport shuttle?
Yes, Gran Melia Palacio de Isora offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Gran Melia Palacio de Isora?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Gran Melia Palacio de Isora?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Gran Melia Palacio de Isora offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.