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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Our whole experience at this resort was tainted by our treatment by the staff on the last day. We went to pay the bill on check out and realised there was a £89 charge for transfers. We had already paid for transfers in our holiday...More
Thank R_Harleyene
Response from DonCarlosResort, Personal Assistant at Don Carlos Leisure Resort & SpaResponded 2 days ago
Dear guest,
First of all, we would to thank for your comments.
We are really sorry about the misunderstanding regarding your transfer.
We have got a special service for our guests in order to assist you before you make your check –in. We offer our...More
We went to the Orange Beach club for our friends birthday, there was a total mix up with the reservations of sunbeds as soon a we got there, they had taken the booking 3 weeks before but then changed there minds that morning saying you...More
2 Thank Richard K
Response from Javier M, Director General at Don Carlos Leisure Resort & SpaResponded 1 week ago
Dear Richard,
Thank you for taking the time to share your experience with us. I am trully sorry about your unfortunate experience at the Orange Beach Club. I can assure you that this is an isolated incident, and that it is by no means a...More
Visited the Don Carlos for a short trip with friends and we were not disappointed. The facilities are excellent, the staff are attentive, they simply could not do enough for us, in particular Jose on reception is a credit to the hotel. The Orange Beach...More
1 Thank Natalie C
Response from DonCarlosResort, Personal Assistant at Don Carlos Leisure Resort & SpaResponded 2 weeks ago
Dear guest,
First of all, we would like to thank you very much for your comments and suggestions.
Your comments are our best tool in order to measure the guest satisfaction and also to see where we need to improve, because of that; we really...More
Went here on our last night before returning home the following day. Great drinks menu - non alcoholic as well. Very relaxing , attentive but discrete service. Entertainment with a singer accompanied on the piano followed by a singer and guitarist and then a brief...More
Thank Kathleen M
Response from DonCarlosResort, Personal Assistant at Don Carlos Leisure Resort & SpaResponded 3 weeks ago
Dear guest,
Thank you very much for your comment in Tripadvisor.
We are pleased that you have enjoyed an evening at our La Terrasse Bar.
We hope to welcome you back soon
Irene López
Personal Assistant
Average 4 star hotel rather than an excellent 5 star as badged.
The rooms were of a good standard although we had a couple of issues such as the TVs not working and being charged for items from the minibar that we'd not consumed.
Checkin...More
Thank BECKS777
Response from DonCarlosResort, Personal Assistant at Don Carlos Leisure Resort & SpaResponded 2 weeks ago
Dear guest,
First of all, I would like to thank you very much for your comments, as you well know; they are our best tool to improve our services.
We have been reading your comments consciously and we are extremely sorry about the experience that...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Conference Facilities
Airport Transportation
Breakfast included
Multilingual Staff
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Minibar
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Details
Price range
USDÂ 230 - USDÂ 829 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Room types
Suites ,
Family Rooms ,
Accessible rooms ,
Non-Smoking Rooms
Number of rooms
243
Reservation Options
TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Booking.com, Expo Hoteles, Priceline, TripOnline SA, Hotwire, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Don Carlos Leisure Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Response from DonCarlosResort | Property representative |
Dear Sir.
Thank you very much for your interest in Don Carlos Leisure Resort & SPA.
Asnwering to your request, we are pleased to inform you that we accept dogs if they are less than 5 kg.
The are some restrictions... More
Dear Sir.
Thank you very much for your interest in Don Carlos Leisure Resort & SPA.
Asnwering to your request, we are pleased to inform you that we accept dogs if they are less than 5 kg.
The are some restrictions regarding public areas and restaurants.
It will be a pleasure to welcome you and your dog soon.
Do not hesitate to get in contact with us if you need further assistance.
Yours sincerely,
Irene López
Personal Assistant
Response from DonCarlosResort | Property representative |
Dear tripadvisor member,
Thank you very much for your interest in Don Carlos Leisure Resort & SPA.
Answering your question we have got a swimming pool at Deluxe Villas which is private and only guests who are staying at... More
Dear tripadvisor member,
Thank you very much for your interest in Don Carlos Leisure Resort & SPA.
Answering your question we have got a swimming pool at Deluxe Villas which is private and only guests who are staying at Deluxes Villas can enjoy.
We have got the main swimming pool at Sol y Sombra Restaurant. This is our bigest swimming pool and is heating in winter time, next is the kids swimming pool. Both are free for our guests.
Regarding our Orange Beach Club, if you stay in our resort, you can enjoy the swimming pool and the sunbeds for free. We have got also services of balinesas bed's, cocktails, restaurant, brunch, special promotions in big beds, etc which have a cost. We are sure that you will love our Beach Club. Please, visit our site or tripadvisor to see some pictures of Orange Beach Club.
Do not hesitate to get in contact with us if you need further information.
Yours sincerely,
Irene López
Personal Assistant
Response from DonCarlosResort | Property representative |
Dear guest,
Thank you for your interest in our resort.
Regarding your question, we recommend to book half board. You will spend it at night, so if you wish to taste also our lunch restaurant, our Orange Beach Club or... More
Dear guest,
Thank you for your interest in our resort.
Regarding your question, we recommend to book half board. You will spend it at night, so if you wish to taste also our lunch restaurant, our Orange Beach Club or the restaurants that are close to us, you also can do it. Regarding the restaurants close to us, you have got variety of quality and prices, so the price will depend of what you choose for meal.
It will be a pleasure to welcome you soon.
Yours sincerely,
Irene López
Personal Assistant
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Room Tips
"We were upgraded and had added extras which were brilliant"
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