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Grand Hyatt Manila is a landmark building that offers a myriad of many exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do. The rooms stand as an epitome of class, comfort and convenience that bespeak elegance and unbridled luxury.
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Grand Hyatt Manila is often celebrated for its pristine condition and meticulous housekeeping, complemented by an atmosphere that is both inviting and vibrant, making it suitable for relaxation and business endeavors alike. While generally recognized for attentive service, some guests have experienced lapses, particularly with special requests. The hotel's prime BGC location is a highlight, offering convenient access to local attractions.
Its rooms are lauded for their spaciousness and luxury, though occasional maintenance concerns arise. The amenities, including dining, spa, and pool, are frequently commended, although opinions on value for money tend to vary, with some questioning the balance between cost and service quality.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Luxurious
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Impeccable service, great stay. Special shout outs and thanks to Chefs Luwell and Alex for personally taking care of my children’s food allergies. They made sure that my boys felt included in all the meals. Thanks also to Rojie of In Room Dining for taking good care of my boys’ food. For an allergy mom its a big win , the hotel kitchen made our stay a worry free stay when it comes to my children’s food allergies. The hotel kitchen is very good at accommodating food allergies. Very good stay and service all throughout.
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Date of stay: July 2024
Value
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Location
Cleanliness
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Manila, Guest Services / Front Office at Grand Hyatt Manila
Responded 4 July 2024
Good day, GoCrew! Thank you for your kind words. We are glad that Chefs Luwell and Alex of The Grand Kitchen and Rogie of In-Room Dining delighted you during your stay with us. We look forward to welcoming you back on your next visit. Wishing you a grand day ahead!
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After a long flight from Los Angeles, we were warmly welcomed by the front desk team—Syra, Gerald, and Toni—who ensured a smooth check-in process. As Hyatt Globalist members, we were thanked for our loyalty and consistently received exceptional service throughout our stay. Whether it was parking validations or other requests, the lobby team was always ready to assist with a smile.
We stayed in room #5616, located just below the Grand Club level, which offered breathtaking views and immaculate comfort. The housekeeping staff, particularly Banjo, maintained our room impeccably, ensuring we had a spotless retreat every day.
The Grand Club became a daily highlight for our family. Offering a complimentary breakfast for two adults and two kids, the spread of Western and local dishes was more like a lavish brunch, delighting us every morning and on some evenings as well. On special occasions like December 25th and January 1st, we were given vouchers to dine at the Grand Kitchen, where the breakfast offerings were even more expansive and indulgent.
Special recognition goes to the Grand Club team—Karissa, Airah Sai Fayth, DJ, Maia, Matt, and Sherlyn—for their outstanding hospitality. Every time we entered or left the club, we were greeted by name and treated with genuine warmth.
We also made great use of the pool and spa facilities. Daphne and Cyril at the spa/pool desk ensured we had access to everything we needed, and Julian provided top-notch poolside service. Dining at the Pool House was a treat, with delicious meals and fantastic service provided by Phillip Arranza, who consistently made sure we were well taken care of.
The seamless service extended all the way to checkout, where Reylan helped us with our luggage. When my son realized he had left behind two favorite golf balls, Czareena went above and beyond to help us retrieve them promptly.
Our stay was nothing short of memorable. From the immaculate rooms and luxurious amenities to the outstanding service provided by the entire team, the Grand Hyatt Manila truly stands out as a world-class property. We’re already looking forward to our next visit!
Thank you for making our anniversary celebration so special. Highly recommended for families, couples, and anyone looking for an exceptional stay in Manila.
Our stay was nothing short of memorable. From the immaculate rooms and luxurious amenities to the outstanding service provided by the entire team, the Grand Hyatt Manila truly stands out as a world-class property. We’re already looking forward to our next visit!
Thank you for making our anniversary celebration so special. Highly recommended for families, couples, and anyone looking for an exceptional stay in Manila.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Manila, Guest Services / Front Office at Grand Hyatt Manila
Responded 6 Jan 2025
Good day, drmirage! Thank you for your kind words. We are glad our colleagues delighted you during your stay with us, and that their contributions truly made your stay a Grand one. We look forward to welcoming you back on your next visit. Wishing you a grand day ahead!
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Very friendly and courteous staff, house keeping was very attentive to all your needs, like towels, bubble bath soap, water, etc. Lounge breakfast was very good, lots of choices. Just one drawback, the room doors close so loud. So you would hear the doors closing on the other rooms
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Manila, Guest Services / Front Office at Grand Hyatt Manila
Responded 5 Jan 2025
Good day, PanchoPopcorn! Thank you for your kind words. We are glad that you had an excellent stay experience with us, the highlights of which were the service, the amenities and the breakfast selections at The Lounge. However, we have noted your comments regarding the loud closing of doors. We look forward to welcoming you back on your next visit. Wishing you a grand day ahead!
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Had another wonderful stay at GHM. This is our third time here. We booked a Long Stay package and airport pickup was included. I was told that a sedan will pick us up but upon arrival, we were led to a van, which was much roomier than a sedan and cool towels and water were waiting for us. We even thought that we will be sharing a ride with other guests, but we had the van to ourselves (2 pax) so it was a really comfortable ride to the hotel. Ericsson, our driver was really nice and a careful driver.
Upon arrival, Natividad, the security at the entrance was ever ready with her smile. Since we booked a Club Room, we were assisted by Reylan to the 57th Flr to check in. Karissa helped us check in seamlessly and even though we were early, we were able to check in since our room was ready. The room, 2 doubles, was a bit dusty but was cleaned as soon as we requested housekeeping. Pillows and linens smell fresh, though. No banana chips this time :)
A few days in, we requested to be transferred to a single bed room and was able to do so with the help of Cedric, the wonderful Manager at the Club Lounge. Room was clean, pillows & linens smell fresh, bottled water, coffee and tea amenities were always refilled and replenished. Thanks to the housekeeping team, especially Junnel & Roxanne for being so extra with their notes & towel arts. One issue in both rooms, shower doors don't close well so water leaks to the vanity area. This seems to be an issue even in our prior stays.
One of the best parts of our stay is The Club Lounge. It is a nice place to have breakfast and hors d'oeuvres, almost like dinner as it is so filling. There's not a lot of people and it's not chaotic. Shout out to Cedric, the manager, Airah, Maiah, Sai, Matt, Joseph at the reception; Chefs Patty, Jammy, Joy, Noreen, Jayson & the crew - Tasha, Faith, Hana, Mark, Rich, and all the club & kitchen staff I never get to meet personally or I might have missed to get the names of --- great job everyone. Appreciate your hard work. Can't wait to come back again hopefully soon.
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Date of stay: February 2025
Value
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Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:No matter where you stay, always be nice to the staff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Manila, Guest Services / Front Office at Grand Hyatt Manila
Responded 3 weeks ago
Good day, JP_0618! Thank you for your kind words. We are glad that Reylan, Karissa, Cedric, Junnel, Roxanne, Airah, Maia, Sai, Matt, Joseph, Patty, Jammy, Joy, Noreen, Jayson, Tasha, Faith, Hana, Mark and Rich delighted you with their service during your time with us. We look forward to welcoming you back on your next visit. Wishing you a grand day ahead!
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The hotel is clean and nice. Very kind and welcoming staff at the pool and spa who gave us a tour of facilities. Housekeeping staff also very nice - told them the room floor is very slippery and not safe for seniors when using the provided slippers, they cleaned and applied something on the floor which made it not slippery. Not very happy with Grand Club staff - request to eat one breakfast at Grand Kitchen instead at Grand Club declined and was told wrong club guest rate.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2023
Value
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Location
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Manila, Guest Services / Front Office at Grand Hyatt Manila
Responded 9 Feb 2023
Dear Emily, Thank you very much for staying at the Grand Hyatt Manila. We are delighted to know that you find our staff friendly and like the services of the hotel. Your feedback is very important to us. We would like to inform you that all your comments are duly noted and reviewed to further improve our product and services. Sincerely, Grand Hyatt Manila
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My first time 3 nights staying in grand hyatt manila was truly a wonderful experience celebrating my anniversary we had immaculate housekeeping service by feline and carlo. Even thought we had only few minutes conversation they made sure to meet/ exceed my expectations with the room cleaning adding such small and impactful details, with such consistent replacements of our necessities. We do wish that the food service was a bit better at the peak and that the front desk staff was a bit more acknowledgeable towards us, but we did feel the hyatt cares with the housekeeping staff.We are truly grateful and are excited for our next visit at the grand hyatt manila!
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Date of stay: October 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Manila, Guest Services / Front Office at Grand Hyatt Manila
Responded 25 Nov 2024
Good day, Y6390MN_! Thank you for your kind words. We are glad that you had an excellent stay experience with us, the highlights of which were the service provided by Feline and Carlo of Housekeeping. However, we have also noted the comments regarding the service at The Peak and at Front Desk. We look forward to welcoming you back on your next visit. Wishing you a grand day ahead!
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I recently had the opportunity to stay at the Grand Hyatt Manila and overall, my experience was just okay. I must say that the food provided at the hotel was delicious and I thoroughly enjoyed it. The restaurant staff were also very friendly and accommodating.
One highlight of my stay was the friendly reception I received upon arrival. The staff at the front desk were welcoming and made the check-in process smooth and efficient. However, I do have one major complaint about the bellman service. Upon checking out, I handed over my luggage to the bellman and even gave him a tip while waiting for my car at the lobby. However, to my surprise, he disappeared without a word and did not assist me further. This was quite disappointing and left a negative impression on my overall stay.
Speaking of the rooms, they were quite nice and I particularly enjoyed staying on the 58th floor, offering breathtaking views of the city. I must say that the rooms themselves were comfortable and well-maintained, which added to the pleasantness of my stay.
However, there is one aspect that the hotel should definitely improve upon, and that is the hardware of their toilet water closet bidet. It felt flimsy and cheap, which was unexpected considering the hotel's 5-star rating and higher room rates compared to other properties. I believe a more advanced toilet system would greatly enhance the overall luxury experience for guests.
Overall, my stay at the Grand Hyatt Manila was satisfactory. The delicious food, friendly reception, and comfortable rooms were definite highlights. However, the disappearing bellman and subpar toilet water closet bidet left room for improvement. I hope the hotel management takes note of these points and works towards enhancing the guest experience in the future.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2023
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Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Manila, Guest Services / Front Office at Grand Hyatt Manila
Responded 13 Aug 2023
Hi EJ! Thank you for your review. While you have enjoyed the amenities, service and the food selections, we would like to acknowledge your experience regarding the bellman and the bidet. We do apologize for the inconvenience you experienced during those encounters, and kindly note that we have shared these comments with the concerned departments. We look forward to welcoming you back on your next visit. Wishing you a grand day ahead!
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Always so clean!! And so welcoming, the staff were so polite (Our housekeeping was Cath and she was very sweet and on time!) The bedsheets were so comfy and soft, all the soaps and shampoos were very high quality. It was also only a 10-15 min walk from High Street, and other restaurants in Burgos Circle!
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Manila, Guest Services / Front Office at Grand Hyatt Manila
Responded 14 July 2024
Good day, R9087YEkatrinam! Thank you for your kind words. We are glad that you had an excellent stay experience with us, the highlights of which were the amenities, location and the service provided by Cath. We look forward to welcoming you back on your next visit. Wishing you a grand day ahead!
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The experience here really feels opulent. I can't say enough about the staff, the building and the food. I especially cannot say enough about the housekeeping attendant, Cath. She did a fantastic job and really noticed little details about me without ever seeing or speaking to me. She noticed that I was drinking through the water and left extras. She noticed that I was keeping a glass on the bedside table so made sure to leave extra glasses in the sleeping area and not just the bathroom. All the personal touches, including notes to tell me she was hoping I was having a great stay and to let her know if I needed anything, really made coming back to my room after a long day at work, far from home a dream. Thank you, Cath, for your attention to detail!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Manila, Guest Services / Front Office at Grand Hyatt Manila
Responded 25 Apr 2024
Good day, angelaI220! Thank you for your kind words. We are glad that Cath delighted you with the service she provided during your stay with you here. We will be sure to cascade these kind words to her. We look forward to welcoming you back on your next visit. Wishing you a grand day ahead!
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I struggle to call this experience "great"—the best I can offer is "average." I usually avoid giving harsh reviews, but I feel compelled to share this because a hotel of this caliber should do better when it falls short. Here are my main concerns:
Issues: Slow Bellhop Service It took over 10 minutes for a bellhop to arrive at our room. At other 5-star hotels, this service typically takes less than 5 minutes. The delay set a poor tone for our stay.
Rollaway Bed Mishap We were promised a rollaway bed that never arrived. After waiting 20 minutes, I had to call the front desk, only to learn that none were available. The only solutions offered were moving us to a downgraded room with two full beds (from our reserved king) or giving us blankets for the couch. It then took another 10 minutes just to get those blankets. This inconvenience delayed us getting ready for bed, especially as the room’s exposed bathroom design made it impossible to shower while waiting for housekeeping to deliver the bedding (which they never offered to set up for us).
Small Rooms for a Luxury Hotel The room size was underwhelming for a hotel of this stature. It felt cramped and significantly detracted from the overall experience.
False "Upgrade" Promise At check-in, I was told we were “upgraded,” yet the room we received matched exactly what we had booked. This felt disingenuous and disappointing.
Positives: Beautiful Lobby The lobby is stunning—perhaps that’s where the “luxury” price tag comes from.
Great Club Level Food The club level offerings were excellent if you arrive during early or mid-serving hours. However, if you come later in the day, the selection is noticeably lacking.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Manila, Guest Services / Front Office at Grand Hyatt Manila
Responded 8 Jan 2025
Good day, vwethan! Thank you for your review. First and foremost, we do apologize for the inconvenience you experienced during your time with us, especially with the way the above concerns were handled. Kindly note that we appreciate you taking the time to provide us feedback as these will be critical for the improvement of our amenities and services. We have cascaded the above to the concerned departments for their reference and action. While we understand your sentiment, we hope you can give us the chance to welcome you back on your next visit. Wishing you a grand day ahead!
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As expected, laundry services are a bit pricey so we used Lualhati Laundry nearby. They charge 60 pesos per kg (drop off) if I remember correctly and they offer pick up & delivery as well.
La Trinidad, Philippines209 contributions6 helpful votes
Hi Martin,
The standard check in is 2pm and check out is 12pm. I was allowed to check in at around 12:30pm so I am not sure if they can accommodate a much earlier time. I was only allowed to extend an hour (until 1pm) for the late check out without charges. I did not ask if they allow super late check out, but you can leave your luggages at the reception area. I used the Grab app for my commute from the airport to the hotel, but if you would want the hotel to make arrangements for you, I highly suggest that you contact them directly at +63288381234 or reply to the confirmation email that you received for your booking confirmation.
Hope this helps. 😊
Regards,
Billy
There are more places to choose from in the Taguig City area.
PRICE RANGE
AU$350 - AU$487 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonMetro ManilaTaguig City
NUMBER OF ROOMS
461
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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