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Best Western Derwent Manor Hotel

1,470 reviews
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Traveller (458)
Room & Suite (105)
Dining (35)
Overview
  • Excellent46%
  • Very good33%
  • Average11%
  • Poor6%
  • Terrible4%
Travellers talk about
“derwent manor”(222 reviews)
“two double beds”(55 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
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Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,470)Write a Review
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1,465 results
Traveller rating
645
493
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645
493
170
89
68
Show reviews that mention
All reviewsderwent manortwo double bedsleisure facilitiescourse mealon arrivalbeamish museumfunction roomlovely hotelgrand hallrestaurant staffbar menuthree coursessauna and jacuzzigroupon dealwedding venuelovely settingafternoon tea
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1 - 5 of 1,465 reviews
Reviewed 3 days ago

No cold shower to close your pores after the sauna, no cold punge either. How are you supposed to have a healthy sauna. People come out and jump straight into the cold pool to cool off which means everyones sweat will be in the pool....More

Thank Julie M
Response from KEITH D, Director at Best Western Derwent Manor HotelResponded 2 days ago

Dear Guest Thank you for your review, I am sorry to read of your dissatisfaction. Where there is currently no shower inside the pool area, we do provide showers in the changing rooms which are adjacent to the sauna area and guests can use these...More

Reviewed 3 days ago via mobile

Travelled here for a colleague’s birthday party. It is in a beautiful location and loved the deer statues near to the pool/gym building. The pool is quite small but was very pleasant. There is also a jacuzzi and a steam room which were nice. We...More

Thank Heather W
Response from KEITH D, Director at Best Western Derwent Manor HotelResponded 2 days ago

Dear Guest Thank you for your review I was delighted to read you had an enjoyable experience whilst attending your colleagues 60th Birthday. I was very happy to read that you enjoyed your bedroom experience and I have passed you comments regarding the drawer to...More

Reviewed 4 days ago

I stayed here for a couple of nights in January 2018 whilst working in the area. Throughout my stay the staff were politely, friendly and helpful. The room was nicely decorated and very comfortable - plenty of space, a good-sized desk and a huge TV...More

Thank RockyOB
Response from KEITH D, Director at Best Western Derwent Manor HotelResponded 2 days ago

Dear Guest Thanks for taking the time to review your stay, delighted to read you feel we have a "great hotel and amazing food" I will certainly pass your comments onto the whole team. We look forward to welcoming you and your colleagues to the...More

Reviewed 5 days ago via mobile

Stayed two nights in this delightful location to celebrate my niece's wedding. Room was large & comfortable though a little warm. Big enough for a party. Breakfast was brilliant. Staff helpful and cheerful. Dog felt very welcome. Wedding wonderful.

Thank Sue P
Response from KEITH D, Director at Best Western Derwent Manor HotelResponded 2 days ago

Dear Guest Thanks for your review and feedback we are very happy to read that you had wonderful stay with us for your nieces wedding. We look forward to seeing you again soon at Derwent Manor Hotel.

Reviewed 5 days ago via mobile

If I was giving stars for food alone I would give 5 but our dinning experience was let down by very poor service which was the most lacklustre I have ever come across. We were there for the Sunday carvery & the restaurant on this...More

2  Thank Kimberley28
Response from KEITH D, Director at Best Western Derwent Manor HotelResponded 2 days ago

Dear Guest Thank you for providing us with your feedback regarding your Sunday lunch dining experience. I was very happy to read that you enjoyed your food and the interaction with our chef. I was very disappointed to learn of the lack of service from...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free High Speed Internet ( WiFi )
Free Parking
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Conference Facilities
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
USD 77 - USD 207 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 77 - USD 207 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (458)
Room & Suite (105)
Dining (35)
Pool & Beach (4)
Hotel & Grounds (328)
Bathroom (29)
Business Centre & Event Rooms (27)
Questions & Answers
Ask a question
Michael D
23 November 2017|
AnswerShow all 8 answers
Response from lynnylala | Reviewed this property |
I’m not sure but soda water should be free
0
Votes
Christopher H
11 August 2017|
AnswerShow all 6 answers
Response from Sarah Jane C | Reviewed this property |
Yes the restaurant is and there is only a few steps into the pool, but very wheelchair friendly.. hope this helps
1
Vote
Hugh M
14 July 2017|
AnswerShow all 2 answers
Response from HardyFamilyCleveland | Reviewed this property |
I've never seen any entertainment advertised mid week, apart from during the Christmas period.
0
Votes
Room Tips
"Find another hotel"
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"stayed in room 242 excellent views and quiet"
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"Ask for king size bed"
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"don't waste your money"
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