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Arrived after a 24 flight and presented to reception my booking numbers for 3 nights accommodation. No booking for you I was told umpteen times until I finally took my phone out and said I’d find accommodation elsewhere. Within seconds my booking was found but...More
Response from GM R, General Manager at Holiday Inn Reading WestResponded 1 week ago
Thank you for taking the time to review your stay at Holiday Inn Reading West. I am very sorry to hear the service you received was not to our usual service. I would like to discuss this further, if you could please contact...More
Lovely large room with nice ensuite bath or shower. Had dinner and breakfast both meals were excellent, staff very friendly and helpful. Roomlovely and warm and quiet.
Would recommend this hotel, very enjoyable stay.
What made it so nice we were on a coach trip...More
It is a hotel with many amenities,and upon entering,you are met by a very friendly receptionist,who serves with a smile.The rooms are well equiped,with bathroom en suite.The restuarant is small,but compact,and the food is very well prepared,whatever meal you want.The bar is very small,but cosy...More
At the risk of sounding entitled which I do not mean to be I have stayed in multiple Holiday Inn's and this is by far the worst by a mile. Being a Spire Elite member I have had really positive experiences at hotels in the...More
Thank Chris R
Response from IHGService, Guest Relations Manager at Holiday Inn Reading WestResponded 2 weeks ago
Hello Chris R,
Thank you for your review regarding your recent stay at Holiday Inn Reading - West, UK. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a...More
My daughter's wedding was at a local venue and we stayed in the Holiday Inn for the night before and after the wedding, and my daughter, her bridesmaids and I all got ready in her suite, with attendant make up artist, photographer and a lot...More