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The Woolpack Inn

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The Street, Chilham CT4 8DL England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (25)
Dining (16)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 12/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 12/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 4 B&Bs / Inns in Chilham
Location
Cleanliness
Service
Value
Travellers' Choice

Welcome to Woolpack Inn, your Chilham “home away from home.” Woolpack Inn aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.

Free wifi is offered to guests, and rooms at Woolpack Inn offer a flat screen TV.

During your stay, take advantage of some of the amenities offered, including newspaper, outdoor furniture, and express check-in and check-out. Guests of Woolpack Inn are also welcome to enjoy a lounge, located on site. For travellers arriving by car, free parking is available.

While visiting Chilham, you may want to try some fish and chips at one of the nearby restaurants, such as The Woolpack Inn Restaurant.

If you’re looking for something to do, Chilham Village (0.1 mi), Badgers Hill Farm & Cidery (0.2 mi), and The Parish Church of St Mary's Chilham (0.1 mi) are a nice way to spend some time, and they are all within walking distance of Woolpack Hotel.

Woolpack Inn puts the best of Chilham at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Hiking
Fishing
Books, DVDs, music for children
Pets Allowed ( Dog / Pet Friendly )
Newspaper
Car park
Wifi
Restaurant
Breakfast available
Kids' meals
Special diet menus
Wine / champagne
Board games / puzzles
Non-smoking hotel
Outdoor furniture
Express check-in / check-out
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Room features
Housekeeping
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Languages Spoken
English, French, Portuguese
308Reviews2Q+A61Room tips
Traveller rating
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Popular mentions
Ged M wrote a review Oct 2020
Swindon, United Kingdom67 contributions43 helpful votes
On a recent stay in the lovely village of Chilham we had a mean in the recently renovated Woolpack, and very good it was too. My missus had belly pork, which I loathe and she loves, and I had a rather large burger. The taste of the burger was marvellous, it was obviously home made and all the better for it. Very good food at a good price. Staff were friendly although one member carried on a conversation with a friend even when I had sat down at a table waiting to be served. Not very professional. A nice pub all told.
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Date of stay: September 2020
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Response from Brandon Lawner, Marketing at The Woolpack Inn
Responded 12 Oct 2020
Thank you very much for such a positive review! We are pleased to hear that you enjoyed your experience and that our food was 'very good'. All our food is either homemade or locally sourced, and we try our hardest to keep prices low. We are sorry to hear about the staff member, and we assure you this will be resolved.
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Doug P wrote a review Sep 2020
1 contribution
Lovely hotel in a really quaint village, stayed for 2 nights, was met by Tom who put us in No 11. Room quite small for the price, mattress had loose / broken spring which made quite a loud boing every time I rolled over. Ginger cat kept us awake on the 2nd night. Downstairs entry door had no soft close so banged when closed. Food was quite good but kitchen staff were in short supply that weekend. Reception lady and Tom both apologetic. Breakfasts adequate. Bar okay and had good Shepherd Neame Ale selection. Hard wooden seats all over. Nice beer garden. Great walks up to and through Mansfields Apple Orchards and back along the river. Signposting not very clear in places. Would definitely return but price of £85 per night was steep for what it is. Staff were good despite previous reviews.
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Date of stay: September 2020
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Joe S wrote a review Aug 2020
8 contributions2 helpful votes
We returned today from a 3 night stay at The Woolpack Inn, having only stayed 2 nights. Several issues got the better of me in the end, so we decided to cut short our trip by 1 night. Let's start with the positives. Chilham is a gorgeous village and The Woolpack Inn is beautfully placed at the bottom of one of the most quaint and English villages in the country. As a family we stayed in Room 17 which is on the other side of the road along with Rooms 16 and 18. The room was absolutely great for a family of 5. The large bed was immense. The room is spacious and was appreciated by everyone. The evening meal we had on Friday night was very good and the service was also good. Let's move onto the negatives. I mention them as I would like to see the owners invest in their property and people. Our room had no WIFI at all for 2 days and when you don't get a 4G signal for internet usage on your phone, it was very annoying. Despite being promised it would be fixed, it only started working 1 hour before we left this morning. For a family of 5 staying in the room, we thought the provision of 2 towels was very poor. The bathroom toilet didn't flush properly and should be fixed/replaced immediately. The bathroom shower head is held in place by rubber bands and a hair band. This is just a lack of care and no attention to detail. These things then put pressure on the staff. The gentleman tried his best all of the time and showed an exemplary attitude to customer service and wanting and trying to please. This couldnt be said of the lady who checked us in on Friday night and had an attitude on her from the start. It could well be that she is stressed and overrun and that would be a perfect explanation for her rude behaviour not just once, but about three times between Friday night and Sunday morning. If it is not due to stress and being overrun, I would suggest that she is sent on a 1 day customer service training course. She needs to understand that the customer is paying her wages and when hard earned money is spent in the hospitality industry, the least you should expect is a friendly, warm smile and an acvommodating attitude. She fell way short of the level required. This turns the spotlight on the owners. I don't know who they are, but they have a potential goldmine on their hands if they raise the level of The Woolpack Inn to the next level. Whilst the food was very good in the restaurant on Friday evening, the furniture is all hard wood everywhere and the room is very low on ambience. The furniture should be improved. Our room just needed a little investment to be fantastic. A new toilet and a new shower to take it up a level, with a permanently working WIFI and the accommodation would be fantastic. So a mixed bag for us. We would have stayed the 3 days had there been no issues. As it was, the poor bits pushed us to an early exit which was disappointing. I hope for the staff's sake that the owners read this message and realise that a little extra investment in the facilities and staff could pay handsome dividends.
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Date of stay: August 2020Trip type: Travelled with family
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Wharfgirl wrote a review Aug 2020
London, United Kingdom58 contributions22 helpful votes
As pubs with rooms go, this was ok. Reasonable accommodation etc. But zero atmosphere. And definitely not worth the cost. I’ve stayed in similar pubs for £60 a night including breakfast. This was £85 and nothing was included. There wasn’t even an inclusive rate for breakfast. You paid separately fir your coffee, your juice, even an extra slice of toast was £1.45. The service was tepid, compared to the cheery welcome and concern for my wellbeing found at the previous night’s pub in Lenham. And to add insult to injury they played a commercial radio station at high volume in the restaurant over dinner and breakfast. No wonder it was half empty.
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Roberta wrote a review Aug 2020
2 contributions1 helpful vote
Was on a short holiday break in chilham with family and went to the pub a few times , initially for drinks only then a dinner. Very unpleasant experience, rude waitress. Didn’t even wait for us to sit down and already asked what we wanted to drink. Made us wait an hour for a starter and serving other tables with people that arrived well after us . Took no regard of the fact that my son was there and he is only 5 Yrs old. He became very unsettled after a long wait, eventually ate very little as too tired.
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Date of stay: August 2020
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PRICE RANGE
USD 103 - USD 159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
woolpack hotel chilham
LOCATION
United KingdomEnglandKentChilham
NUMBER OF ROOMS
14
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Frequently Asked Questions about The Woolpack Inn
Which popular attractions are close to The Woolpack Inn?
Nearby attractions include Joe's Bows (6.4 km), Chilham Village (0.2 km), and Mount Ephraim Gardens (6.4 km).
What are some of the property amenities at The Woolpack Inn?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Woolpack Inn?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Woolpack Inn?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to The Woolpack Inn?
Conveniently located restaurants include The Dove Dargate, The Dairy Restaurant & Bar, and The Wife of Bath.
Is The Woolpack Inn located near the city centre?
Yes, it is 0.4 km away from the centre of Chilham.
Are pets allowed at The Woolpack Inn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at The Woolpack Inn?
The staff speaks multiple languages, including English, French, and Portuguese.
Are there any historical sites close to The Woolpack Inn?
Many travellers enjoy visiting Chilham Village (0.2 km) and Godmersham House (3.2 km).