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Comfort Hotel Dumai

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Comfort Hotel Dumai
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18 Reviews from our TripAdvisor Community

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Showing 8: English reviews
1 review
Reviewed 20 September 2016 via mobile

Old Building and need to repair some of the ceiling because the air conditioner was water leaking. But cheap enough for transit hotel and not good for family. It's a good place for smokers. Thank you.

Helpful?
Thank Erwin W
United Kingdom
Level Contributor
119 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 13 September 2016 via mobile

I don't normally eat in hotel restaurants but decided to give the comfort hotel a try. The food is excellent I really enjoyed a selection from the Chinese section nice and spicy. Rooms are goo and spacious Next time I'm in Dumai I will stay here again

Helpful?
Thank russellh731
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2016 via mobile

Its name doesnt represent my 2 nights experience in this hotel, such an old hotel with minimum facilities, limited toiletries, and so few varieties breakfast menu. Definitely think twice to stay again in this hotel

Helpful?
Thank dhiza
fomcomfortdumai, Manajer Kantor Depan at Comfort Hotel Dumai, responded to this review

Thank you very much for taking the time regarding your stay at COMFORT HOTEL Dumai and letting us know about your stay at our Hotel. Please accept our deepest apologies if you had any unpleasant experience during your stay in our hotel. It is important to hear all the comments positive and negative as well in order to help us... More 

Malaysia
Level Contributor
13 reviews
3 hotel reviews
Reviewed 25 May 2016

Stayed 6 nights and room was on 1st floor facing the lobby. Some renovations going on and lighting was poor at the lobby. Room quite run down and lobby smelt of cigarette smokes most of the time. Lots of people sitting at an open space on the carpet floor outside the room. Disadvantage is wifi only last for few hours... More 

Helpful?
Thank JLee2020
Kuala Lumpur, Malaysia
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 7 April 2016

I stayed at this place for 1 night. The hotel is old and in much need of refurbishment. The first room I got was facing a large central air conditioning compressor that was chugging away. Fortunately, I managed to get my room changed. Rooms are reasonably clean, but walls and ceiling are thin, so lots of sound carries from movement... More 

Helpful?
Thank Yunus S
Greater Melbourne, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 July 2015

Most Indonesian men seem to smoke, but not many westerners do. We found the hotel lobby, restaurant and rooms all smelt of smoke. They were good enough to move us to another room, but this smelt of air freshener that only temporally masked the smoke smell. The buffet dinner and breakfast had most of the food eaten by the time... More 

Helpful?
2 Thank Mark S
fomcomfortdumai, Manajer Kantor Depan at Comfort Hotel Dumai, responded to this review

Thank you very much for taking the time regarding your stay at COMFORT HOTEL Dumai and letting us know about your stay at our Hotel First of all, please accept our deepest apologies if you had any unpleasant experience during your stay in our hotel. Regarding the Smelt of Smoke, we realize that it is very difficult for us to... More 

Pekanbaru, Indonesia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 May 2015

While the outlook of the hotel is not highly maintain, The deluxe room is spacious and fully furnished. The pool is not extravagance, yet we can enjoy the swim as only a few visitors use it. The wifi is given with an hour limit, so you have to request a few at a time. It's pretty standard stay.

Helpful?
1 Thank Andieyoung
fomcomfortdumai, Manajer Kantor Depan at Comfort Hotel Dumai, responded to this review

Thank you very much for taking the time regarding your stay at COMFORT HOTEL Dumai and letting us know about your stay at our Hotel. It is important to hear all the comments positive and negative as well in order to help us improve our services to you. Regarding outlook of our hotel we still make improvements gradually, our new... More 

Jakarta
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 April 2014

I stayed for 2 nights at this hotel. Some parts in the hotel room is dirty. The breakfast is minimum. When beef rendang is out on breakfast time, they replaced it with chicken. Overall the price compared the facility is not that good

Helpful?
Thank RudyTjandra
fomcomfortdumai, Manajer Kantor Depan at Comfort Hotel Dumai, responded to this review

Dear Valued Guest Rudy Tjandra, Thank you very much for your nice feedback regarding your stay at Comfort Hotel Dumai. Please accept our deepest apologies if you had any unpleasant experience during your stay in our hotel and consider our aim is to improve the service that we offer. We have noted with concern your comments regarding the room and... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
A 5-minute drive from Dumai's Ferry Port and Ramayana Department Store, Comfort Hotel Dumai has modern rooms with free Wi-Fi. The hotel has its own restaurant and provides free private parking.Comfort Hotel Dumai is also a 5-minute drive to Pasar Letin. Pinang Kampai Airport is approximately a 30-minute drive away.Air-conditioned room features a satellite TV, minibar and tea/coffee making facilities. Private bathroom includes a shower. Select rooms are equipped with a flat-screen TV.Recreation facilities include a fitness centre and spa and wellness centre. Laundry and ironing services are available at a surcharge. The hotel also offers car rental, a concierge and 24-hour reception.Pepito Restaurant serves Indonesian, Asian and Western food. 24-hour room service is available. ... more   less 

Additional Information about Comfort Hotel Dumai

Address: Jalan Jend. Sudirman No. 58, Dumai | Riau - Indonesia, Dumai, Indonesia
Region: Indonesia > Sumatra > Riau Province > Dumai
Price Range: $40 - $48 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Hotel Dumai 3*
Number of rooms: 100
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Questions & Answers

Questions? Get answers from Comfort Hotel Dumai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the front quieter, away from mosque 5am call to prayer.”
 of 5 bubbles R5017SHmarks, 18 Jul 2015 | Read review
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