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Dunston Hall

Agoda.comUSD 101*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 149*
USD 101*
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USD 149*
USD 103*
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Dunston Hall
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2,488 Reviews from our TripAdvisor Community

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Showing 2,479: English reviews
Norwich, United Kingdom
Reviewed 30 March 2016 via mobile

Had a voucher for afternoon tea. When we arrived the staff completely ignored us? We were left sitting on a sofa for 30 minutes with staff just walking past us no acknowledgement. My partner went to the bar and explained how long we had been waiting. We were then told to move to the conservatory. The table was so high...

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Helpful?
Thank Beth B
Simon_Pinney, Manager at Dunston Hall, responded to this review

Dear Beth B Thank you for your review and for taking the time to comment following your visit to the hotel. My colleague Simon, Operations Manager at the hotel would like the opportunity to speak to you further about your comments therefore I would therefore appreciate it if you could e-mail him on spinney@qhotels.co.uk with a telephone number and convenient...

London, United Kingdom
Reviewed 29 March 2016

I booked a 2 night break for my friends birthday, i booked the all inclusive package through SpaBreaks.com. It was AMAZING, the staff were super helpful, friendly, rooms were clean, tidy and spacious. Food was also brilliant, we were well fed and watered through out our stay. Spa staff were also brilliant, friendly and made me so relaxed i m...

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Helpful?
Thank Nicola B
Simon_Pinney, Manager at Dunston Hall, responded to this review

Dear Nicola B Thank you for your review following your visit to Dunston Hall. I was delighted to read that you and your friend thoroughly enjoyed your two night spa break with us finding your room clean, tidy and spacious staff, food brilliant as well as the staff. We have a very loyal team here at the hotel who work...

Sudbury, United Kingdom
Reviewed 29 March 2016

This place needs a good makeover! The hotel is impressive from the outside but unfortunately it shows the signs of heavy wear and tear both on furniture and carpets :electrical tape repairs to frayed carpets in the bar area and disgusting stains on the seats in the bar area which were so suspect that we had to hunt around for...

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Helpful?
1Thank BeckyandKeith
Simon_Pinney, Manager at Dunston Hall, responded to this review

Thank you BeckyandKeith for your review following your visit to the hotel. It was disappointing to read that you experienced a few issues with your stay for which I apologise. Please be assured your comments will be passed on to the Management Team so they can address the issues you raised. Customer feedback is very important to us as we...

Stourbridge, United Kingdom
Reviewed 29 March 2016 via mobile

Stayed here in October on business for 1 night and didn't want to leave. Have been trying to find an excuse to come back ever since. Even though I knew what the hotel looked like, I still found it breathtaking as I drove up to it. Had an upgraded room that was sooo quiet it was perfect. Room service was...

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Helpful?
Thank Alison D
Simon_Pinney, Manager at Dunston Hall, responded to this review

Dear Alison D Thank you for your review following your visit to Dunston Hall. I was delighted to read that you thoroughly enjoyed your visit finding your room perfect and room service and breakfast excellent. The team will also be pleased to read you found them lovely. They are all very loyal and work hard to ensure our guests are...

Hertfordshire, United Kingdom
Reviewed 28 March 2016

This was bought as a gift for us by our children and when we arrived we were given an upgraded room! It was a lovely room, clean and tidy with a massive bed which was very comfortable. The staff were polite and friendly, the food was good (although I would prefer the vegetables to be included in the price.) Breakfast...

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Helpful?
Thank hungry309
Simon_Pinney, Manager at Dunston Hall, responded to this review

Dear hungry309 Thank you for your review following your visit to Dunston Hall. It was lovely to read you thoroughly enjoyed your stay finding your room clean and tidy, bed very comfortable, food good in particular breakfast and the staff polite and friendly. The team here all work hard to ensure our guests are looked after and love to read...

London, United Kingdom
Reviewed 27 March 2016

Had a two night break at Dunston Hall and everything was perfect. The staff in all areas of the hotel from reception , restaurant and sports facilities were exceptional. We had a superior room which was huge and in a very high standard. The hotel also has a great golf course which is in fantastic condition. After golf it was...

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Helpful?
Thank anthony o
Simon_Pinney, Manager at Dunston Hall, responded to this review

Dear anthony o Thank you for your review following your visit to Dunston Hall. The team here will be delighted to read you found your stay perfect with themselves being exceptional. We have a very loyal team who work hard to ensure our guests are looked after and love to read the feedback. On behalf of everyone at Dunston, we...

Ipswich, United Kingdom
Reviewed 27 March 2016

Considering i paid £140 for the room i thought the whole experience was very average and if a premier inn had a swimming pool then thats where i would of thought i was. I thought i had got pages stuck together for the menu for the evening meal as it didn't have a very good selection and they now DONT...

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Helpful?
1Thank aronboorman
Simon_Pinney, Manager at Dunston Hall, responded to this review

Dear aronboorman Thank you for your review following your visit to the hotel. It was disappointing to read you experienced a few issues with your stay for which I sincerely apologise. Please be assured your comments will be passed on to the Management Team so they can address the points you raised as your stay was not up to the...

Reviewed 27 March 2016 via mobile

Love it stayed loads of times but doing the rooms up and it's amazing.staff are very helpful nothing is too much trouble.very easy access into Norwich city for shopping,cinema etc.will go back again and again. Excellent beauty treatments in the lilac room had messages& facial there.also used all the other facilities,swimming pool,sauna,steam room& spa pool .a truly relaxing experience

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Helpful?
Thank glamgra
Simon_Pinney, Manager at Dunston Hall, responded to this review

Dear glamgra Thank you for your review following your visit to Dunston Hall. I was delighted to read that you have stayed loads and love it with the staff being extremely helpful and nothing being too much trouble. We have a very loyal team who work hard to ensure our guests are looked after and love to read the feedback....

Ely
Reviewed 25 March 2016

This is a truely beautiful place, Staff are amazing and nothing is to much trouble. Spa is amazing and again staff again are brilliant. Mum and I came here for a late Christmas treat I brought for mum. I really can not rate this beautiful place enough, Food is nice, rooms was amazing and we was upgraded free soon as...

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Helpful?
Thank krystal d
Simon_Pinney, Manager at Dunston Hall, responded to this review

Dear krystal d Thank you for your review following your visit to Dunston Hall. The team will be delighted to read you and your mum had a thoroughly enjoyable time finding the staff and spa both amazing that you can't rate the hotel highly enough. We look forward to welcoming you back to Dunston in the future. Kind regards Joanne...

Horncastle
Reviewed 24 March 2016

We have visited Dunston Hall quite a few times over the last few years and always found it to be welcoming. The last time we came was not so good but I guess everyone can have a "bad day" so gave it another chance and so pleased we did. Our room was so so good having a nice surprise overlooking...

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Helpful?
Thank Shirley K
Simon_Pinney, Manager at Dunston Hall, responded to this review

Dear Shirley K Thank you for your review following your visit to Dunston Hall. I was delighted to read that you felt this visit was a great improvement on your last one and in particular enjoyed our newly refurbished Leisure facilities, food excellent and the staff attentive and happy to help. We look forward to welcoming you back in the...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities

Additional Information about Dunston Hall

Address: Main Road, Stoke Holy Cross, Norwich NR14 8PQ, England (Formerly De Vere Dunston Hall)
Region: United Kingdom > England > East Anglia > Norfolk > Norwich > Stoke Holy Cross
Price Range: $136 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dunston Hall 4*
Number of rooms: 169
Reservation Options:
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Also Known As:
Dunston Hall De Vere Hotel Norwich
De Vere Dunston Hall Norwich
Dunston Hall Norwich
Dunston Hall Hotel
De Vere Dunston Hall Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Dunston Hall staff and other travellers.
12 questions
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See all questions (12)

Questions? Get answers from Dunston Hall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all the rooms are of a high standard”
D5541PSjohnn, 22 May 2017 | Read review
“rooms on the same level as reception have recently been refurbished”
HarshaM, 21 May 2017 | Read review
“The room provided for the stay was to a very high standard.”
bardan47, 9 May 2017 | Read review
“Lower floor in delux have patio area”
235sandieh, 5 May 2017 | Read review
“I wouldn't know where to start, there is no such thing as a good room in this hotel”
Nymphfishing, 1 May 2017 | Read review
5 of 5
Agoda.com
USD 101* /night
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Booking.comUSD 149
Hotels.comUSD 103
Hotwire.comUSD 103
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*Disclaimer
Prices are for 1 room, 2 adults
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