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Hotel Peten Esplendido

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111 Reviews from our TripAdvisor Community

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Showing 51: English reviews
Australia
Reviewed 4 July 2016

Our room at this hotel, although clean and comfortable, was relatively small and so was the bathroom. There were no chairs in the room - only outside on the balcony in the heat. There was not much in the way of surfaces to put anything. The lift was not working. The breakfast was fairly basic. But the staff were friendly...

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Helpful?
Thank 632pc
Columbus, Ohio
Reviewed 2 June 2016 via mobile

Fantastic and friendly service, felt like family, hotel general manager arranged for a complimentary tour of the lake because we stayed a month, discounts on all restaurant items and tours booked through them!! An amazing experience and highly recommended.

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Helpful?
Thank CJRoody
Petén Espléndid... H, Guest Relations Manager at Hotel Peten Esplendido, responded to this review

Dear customer, we value and appreciate your opinion, your stay has been satisfactory is our greatest reward. We hope that on your next visit to serving you again. We are under your command. Best regards.

Ottawa, Canada
Reviewed 25 May 2016

The room was nice and clean. There was hot water and good wi-fi, and it was an easy walk to Flores. Breakfast was good, and there is a complimentary shuttle to the airport. Nothing spectacular, but it served my purpose well. And there is a nice view from the room of Flores.

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Helpful?
Thank OttawaCanTravel
Petén Espléndid... H, Guest Relations Manager at Hotel Peten Esplendido, responded to this review

Dear customer , we appreciate your comments , we are pleased that you enjoyed your stay at the hotel. We hope your next visit to serve you as you deserve . Best regards.

Belize
Reviewed 5 May 2016 via mobile

went for vacations with the family. after a 6 hr trip we arrived at hotel peten esplendido. PROS we were received with a nice and cold beverage (fruit cocktel) convenient location adequate parking refrigerator in the new refurbished rooms ac available nice food in the hotel nice shower friendly staff CONS no iron in the rooms small rooms (refurbished area)...

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Helpful?
Thank Ivan D
Petén Espléndid... H, Director de Relaciones Públicas at Hotel Peten Esplendido, responded to this review

Dear customer we appreciate your comments, your suggestions are very important for us to try to improve on your next visit, be sure your stay is enjoyable. Receive our greetings

Calgary, Canada
Reviewed 14 March 2016 via mobile

A friend recommended this hotel to us so we booked it. It was a good recommendation. We were picked up by shuttle bus at the airport and were at the hotel in minutes. The reception was welcoming and friendly, the room comfortable overlooking the pool and lake. They have a bar so we could sit and relax and have a...

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Thank 918RossS
Reviewed 30 January 2016 via mobile

This hotel is very basic indeed. We unpacked in our first room only to discover the toilet leaked and flooded the bathroom. We were given a slightly inferior room as replacement but offer no apology or assistance in moving our belongings. The second room also smelt of dampness and was close to ac units that were very noisey. The breakfast...

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Helpful?
Thank Colin L
Petén Espléndid... H, Director de Relaciones con Clientes at Hotel Peten Esplendido, responded to this review

We regret has taken a bad impression , we apologize for the inconvenience. For us, all comments are valuable , because that way we will make the necessary corrections. Best regards.

West Falmouth, Massachusetts, United States
Reviewed 25 January 2016

First the good. We had a room with a view...even numbers...on the third floor. Overlooking the lovely pool area and across the lagoon to Flores. The room was small but clean. The veranda off the room had 2 chairs and a little table. It was nice to sit out there. The bathroom had been updated and was nice. There were...

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Helpful?
Thank Sue H
Petén Espléndid... H, Director de Relaciones con Clientes at Hotel Peten Esplendido, responded to this review

We appreciate the feedback from customers , it motivates us to strive more and more to provide better service. We look forward to your visit at the next opportunity . Best regards.

Miami, Florida
Reviewed 25 June 2015

We were for a couple of days and overall experience was good enough. The pool saved our lives because of the warm and sunny days we had . Our kids were delighted with pool services and could be relaxed playing . As pros> good customer service, perfect shuttle complimentary with airport that helped us a lot , nice staff in...

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Helpful?
Thank Gabilondo72
GlobRes_14274, Director de Relaciones con Clientes at Hotel Peten Esplendido, responded to this review

Dear Guest , we appreciate your visit has been pleasant . We told him that we are currently remodeling the rooms, where you can enjoy with your family in our service improvements (air conditioning no noise) . We hope that in your next visit to Petén please stay with us. Receive our sincere greetings .

Wirral UK
Reviewed 12 May 2015

We stayed for two nights in room 331, on the top floor. We had earlier spent a very hot day at the Mayan site of Tikal. We were on a 28 day tour of Central America. Check in was efficient and our bags were swiftly brought to our room. A welcome fruit cocktail was very welcome in the 40C heat....

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Helpful?
Thank NeilandBarbara
GlobRes_14274, Director de Relaciones con Clientes at Hotel Peten Esplendido, responded to this review

Thank you for your comments , we are pleased that your stay has been very enjoyable , we hope to serve you in your next visit to Peten ( Guatemala ) . Every day we strive to provide better service , part of it are remodeling our rooms. Receive our greetings .

Spalding, United Kingdom
Reviewed 21 April 2015

The view from the room lovely but the room was in need of refurbishment, which I will admit was in progress. I enjoyed the stay at the hotel because the staff were helpful, and of the setting on Lake Peten with the view of Flores Island.

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Helpful?
Thank Trish C
GlobRes_14274, Director de Relaciones con Clientes at Hotel Peten Esplendido, responded to this review

Thanks for your visit and your comments. We are currently remodeling the rooms with all the amenities you deserve . We hope that on your next visit you can have an unforgettable experience.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
•Only 3 minutes from Mundo Maya International Airport •On the lakeside in front of the island of Flores •Only 50 minutes from TIKAL National Park, heart of the "MUNDO MAYA" and Yaxha National Park. Rooms: •62 guest rooms •Air conditioning •Ceiling fan •Cable TV •In-room safety box •Direct international dialing phone •Hair dryer ... more   less 

Additional Information about Hotel Peten Esplendido

Address: 1a Calle 5-01, Zona 1, Santa Elena, Guatemala
Region: Guatemala > Peten Department > Santa Elena
Price Range: $115 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Peten Esplendido 3*
Number of rooms: 62
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Also Known As:
Peten Esplendido Flores
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Questions & Answers

Questions? Get answers from Hotel Peten Esplendido staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View of the lake”
 of 5 bubbles OttawaCanTravel, 24 May 2016 | Read review
“ask for pool view rooms. Updated and better view to the Peten lake.”
 of 5 bubbles Gabilondo72, 24 Jun 2015 | Read review
“Best rooms are in other hotels!”
 of 5 bubbles TimKNottingham, 20 Mar 2015 | Read review
“Ask for rooms with view to the lake.”
  • View from my room.
 of 5 bubbles EBCH72, 17 Feb 2015 | Read review
“Be careful using booking.com. I had a confirmation, but the hotel didn't honour it.”
 of 5 bubbles 317shaunc, 3 May 2014 | Read review
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