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Royal Decameron Salinitas

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Acajutla, Sonsonate 2301 El Salvador
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (3314)
Pool & Beach (739)
Room & Suite (370)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 13/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Royal Decameron Salinitas
Updated 13/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
Service
Value
The hotel is located on the Salvadorian Pacific Coast 90 km from the capital, San Salvador, the Pan American Highway, covering an area of 270,000 m2 with a mile of beach front. The Royal Decameron Salinitas Hotel offers a fantastic Mayan flavored all-inclusive vacation experience. Located on El Salvador's Pacific coast, just 50 minutes away from San Salvador, Royal Decameron Salinitas borrows from the Salvadorian culture and its colorful architecture as the art using many Mayan statues distributed throughout the property. Guests can enjoy the beautiful Pacific Ocean; spend time in any of our four fresh water pools, or even in the spectacular salt water pool filled daily by the ocean tides while taking advantage of our all-inclusive drinks at any of our four distinctive bars. When the guests are not taking the Central American sun and they want more action, they are invited to join the fun with our professional activities staff. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Aerobics
Entertainment staff
Children Activities (Kid / Family Friendly)
Parking
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Evening entertainment
Table tennis
Nightclub / DJ
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Gift shop
Shops
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Desk
Private balcony
Telephone
Flatscreen TV
Bath / shower
Complimentary toiletries
Room types
Mountain view
Ocean view
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
Spanish
2514Reviews199Q+A100Room tips
Traveller rating
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Popular mentions
Andrés A wrote a review Sep 2021
3 contributions
It's a beautiful place that anybody would easily enjoy. The pools and the ocean are always warm. The landscape is relaxing, almost picture perfect. My 9 year old daughter enjoyed swimming in the ocean.
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Date of stay: July 2021
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Response from juventino alexander benitez merino, Atención al huésped/Recepción at Royal Decameron Salinitas
Responded 1 week ago
Dear Guest Andrés A, On behalf of all the Royal Decameron Salinitas hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us. We are glad to know that you enjoyed pools of our hotel. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,
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Clara R wrote a review Sep 2021
Broward County, Florida71 contributions9 helpful votes
+1
Beach Inferno This is to WARN those good souls looking to enjoy some time at this beach resort. I paid a high price for not believing previous reviews. Yes, this beach is beautiful; the pools and landscaping are kept pristine. BUT… it comes at a very high cost: -checkin: just like waiting to get your drivers license at the DMV experience (CNR for Salvadorans) 30 mins to 1+hour wait in a big government-looking room (not at all the hotel lobby reception one would expect) - now this is not the first wait of the experience… they’ve made you wait before… at the gate in a long line of cars as they only open for new reservations at 3pm… but then you loose 40 mins in this car line, 30 mins walking from remote parking to check in, 1 hour in the DMV-like check in and 15 mins or more trying to figure out where the room is. All in all, you’ve lost a good 2-3 hours of your stay in frustrating waits or exhausting walks. -The beginning of the Decameron culture: one is given one key to the room (Can i have 2 keys? NO) (Can I have a map of the premises to know where my room is? NO) (Is there a poster with a map on the wall so that I can take a photo? Yes, 3 blocks away by the cinema. But I don’t know where the cinema is because i don’t have a map…) - The setting: the property is approximately 10 blocks long (from my guess). Rooms and amenities are scattered throughout. - The COVID excuse: Only about 30% of amenities are open or available. No maps, no cinema, no children’s activities, no kayaks, no bicycles, no Internet in rooms (they tell you that there is wifi in their lobbies but when it doesn’t work at the lobby they tell you that “oh, IPhones don’t accept this network”, no coffee maker in room, no mini fridge either (they used to have), jacuzzi and spa services are closed, NO ceiling fans in the steamy hot buffet building (they have been removed. I feel terrible for the employees behind the hot buffet stations) NO TRAM…. Prepare to walk with your luggage for blocks and blocks (if you come with children, disabled or elderly relatives you just have to figure out how to get from point A to B… Management doesn’t care). There is only one pool with activities (loooong walks to get there), only one restaurant is open for breakfast and lunch, only 2 specialty restaurants open for diner (previously 4) making it very difficult to get a reservation in one of the two open specialty diner restaurants. The variety show only lasts 30 minutes; how does the virus make the show shrink from 1 hour to only 30 mins? - The meals: reservations are needed for everything. And you have to walk a long way to the only place where they give the tickets for breakfast and lunch. No tickets = no food in this hellish Decameron beach. The one and only place open for the buffet is hot and crowded. Servers seem to have been trained to become sloths when serving the food. The slower they serve the longer the lines. Most of the food is awful. It is a shame to waste so much food because it inedible. (A note that we were able to get tickets to the steakhouse and it was very good. This is because it is currently the slow rainy season and the property was not full) - Checkout: beach towels can only be requested and returned from one place (within the huge property). If these old towels are not returned before checkout you will be charged about $50/towel. So, to check out you have to shlep blocks and blocks in the sweltering heat or pouring rain to return them before checking out. Then another long walk with bags, babies and disabled relatives to a lobby. Then be ready for a long wait to checkout because there is only one staff behind the counter. Only to hear from an unsympathetic staff with a sarcastic grin (Irene Casuejra): “oh you need to return the control of the A/C. You can’t checkout without returning it”. “Are you kidding me? I’m dripping in perspiration from the long walk to return the beach towels and then soaking from walking in the rain from my room to the lobby. My bags are soaked! There’s no staff to help me or carts for my bags. And you are now telling me that I have to walk back to bring you the remote? The cleaning person is inside the room as we speak , please call her to confirm that the remote is in the room and I am not an AC remote thief.” - To the canned response given by Management to all negative reviews: “to verify your stay please use this link”… NO I will not waste my time any more. I am posting a photo of the newspaper of the day I stayed taken at the premises. This confirms I stayed at this awful place. - No assistance for disabled guests: one of my family members is on a wheel chair… I was charged (without my knowledge nor authorization $87 more for being placed in a building with elevators, this is because they can’t guarantee a room on the first floor). - Cost: they advertise deals… oh these are for members only… so this is what my hellish experience cost me: $100/guest for a total of $812 for 2 nights for 4 guests! Once you enter the Decameron hell you are forced to obey their awful rules and just accept them. Do they give you a discount because they are only offering 30% of the amenities… NO! Do they treat you better because you are paying top $…NO! - The good part: I am happy I am not there anymore and I can choose to go to places where they will treat me well and I will be able to appreciate this absolutely gorgeous country of El Salvador!
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Date of stay: September 2021Trip type: Travelled solo
3 Helpful votes
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Response from juventino alexander benitez merino, Atención al huésped/Recepción at Royal Decameron Salinitas
Responded 1 week ago
Dear Guest 989elsir, On behalf of all the Royal Decameron Salinitas hotel staff, we want to thank you for let us know your opinion which is very important for us. We are deeply sorry to read you have had a bad experience with our services. In order to verify your case, we invite you to register your comments on the following link: https://www.decameron.com/es/co-registro-pqr We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards, Juventino Benitez Customer Experience.
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Dcx2200uss wrote a review Aug 2021
Houston, Texas83 contributions27 helpful votes
It’s been over 9 years since I returned back to the resort. This time I came with my girlfriend and her daughter and we did enjoyed it even if it was on a Monday for one night. Check in took at least 20 mins bc now it’s in the convention room you have to come in so they can verify and give you the keys and make dinner & show . Food was basic with several items that were good and drinks were just soda , juice and coffee. Only 3 restaurants were available but were full . The only things that weren’t available were the massage and disco which wasn’t necessarily. Only two pools were open. The drinks weren’t that bad . Room was spacious and closed to the pool . What didn’t make sense was there was one hut that handed out towels , snack bar was like 10 min walk to the other side of the resort. Breakfast was good and close to our building . Beach is quiet during the morning. Parking wasn’t that far depending your building. Service was good and quick .
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: Don’t recommend the timeshare . Pricey ,
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1 Helpful vote
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Response from Elizabeth Navarro, Atención al huésped/Recepción at Royal Decameron Salinitas
Responded 30 Aug 2021
Dear Guest, On behalf of all the Royal Decameron Salinitas hotel staff, we want to thank you for let us know your opinion which is very important for us. We are glad to know that you enjoyed of our hotel, and thank you for giving us more detailed feedback on your experience. We will review your comments with the staff involved and we will take corrective actions to continuously improve our guest´s experience. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards, Elizabeth Navarro.
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Alison wrote a review Aug 2021
2 contributions4 helpful votes
The place is over priced. be prepared to walk ! check in was a drag room was far from everything! The food sucks , the only good restaurant was La Mar other than don’t expect that many options ! you pay so much for legs & thighs no chicken breast same menu for lunch and dinner if you do the buffet .They run out of food !!!! so if you reserve a time choose the first one or you won’t find any food left ridiculous. The staff is rude , the waiters take forever to get you a drink ! might as well get it yourself. The unlimited drinks are watered down , the beer is sometimes hot which is disgusting. Theres not much to do besides the pool and bar and one show they give . Club is closed which makes no sense if every bar/club in the country is open. Definitely not worth it. No fridge in the room ! hot water one lousy bar soap & shampoo in the bathroom . The maids will look at you with disgust. They constantly bother you to join their membership. It seems as everyone who works here is miserable.
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Date of stay: August 2021Trip type: Travelled as a couple
4 Helpful votes
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Response from juventino alexander benitez merino, Atención al huésped/Recepción at Royal Decameron Salinitas
Responded 17 Aug 2021
Dear Guest Pamelaurr94, On behalf of all the Royal Decameron Salinitas hotel staff, we want to thank you for let us know your opinion which is very important for us. We are deeply sorry to read you have had a bad experience with our services. In order to verify your case, we invite you to register your comments on the following link: https://www.decameron.com/es/co-registro-pqr We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards, Juventino Benitez. Customer Experience.
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Explore666087 wrote a review Aug 2021
1 contribution3 helpful votes
Save your money do not waste your time or your families time visiting this place. Took a leap of faith and booked this place since it was listed as an all inclusive resort in el salvador. This specific location is not a resort it is more of a large hotel with swimming pools where many of the local people purchase day passes allowing them access to the whole location. It is not a resort there is no one waiting on guests. You have to stand in long lines for 20 minutes . for a tiny cup of soda. You have to make reservations for a buffet food is not good at all terrible and the people working in the food area are so rude no help covid precautions are not followed there is no social distancing what so ever which is super scary. If more staff would be hired to wait or guests instead of having 30 people hounding you attend their timeshare pitches maybe staff would be nicer to guests. No chairs to sit on because of all the locals taking them early in the day. Was there for 5 hours tried to give it a chance but was so disappointed tried checking out. Was told that due to canceling at the last minute I would get billed for a nights stay since it was late and I had two kids with me we stayed the night. Had a dinner reservation my husband was not allowed in because his shirt did not meet the strict dress code for a buffet which is highly enforced yet 3 very intoxicated young men were allowed to enter the dirty buffet area. We ended up walking 10 minutes back to the room without eating. Woke up early the next morning checked out was instructed by the reception manager monica solis to request my refund of the trip not used via their website which I did after 2 weeks of going back and forth with emails was told I will not get a refund due to covid Decameron has financial reserve emergencies money is not being refunded back to people. Was told I would get a credit yet I only recieved a PDF document telling me again I wont get any of my money back I can get a credit with no mention on how to obtain the credit and that my case is now closed. All in all did not get my money back was a horrible experience please please please do not waste your time or money do not got to this place I urge you. I find my self hiring a lawyer now in order to see how I can prevent this from happening to other travelers.
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Date of stay: August 2021Trip type: Travelled with family
3 Helpful votes
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Response from juventino alexander benitez merino, Atención al huésped/Recepción at Royal Decameron Salinitas
Responded 17 Aug 2021
Dear Guest Explorer666087, On behalf of all the Royal Decameron Salinitas hotel staff, we want to thank you for let us know your opinion which is very important for us. We are deeply sorry to read you have had a bad experience with our services. In order to verify your case, we invite you to register your comments on the following link: https://www.decameron.com/es/co-registro-pqr We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards, Juventino Benitez. Customer Experience.
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PRICE RANGE
USD 153 - USD 264 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
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LOCATION
El SalvadorSonsonate DepartmentSonsonate
NUMBER OF ROOMS
552
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Frequently Asked Questions about Royal Decameron Salinitas
What are some of the property amenities at Royal Decameron Salinitas?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Royal Decameron Salinitas?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Royal Decameron Salinitas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Royal Decameron Salinitas?
Yes, free parking is available to guests.
What are some restaurants close to Royal Decameron Salinitas?
Conveniently located restaurants include Acajutla Restaurante, Restaurante Cafe La Cueva, and Restaurante La Ballena.
Are there opportunities to exercise at Royal Decameron Salinitas?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Royal Decameron Salinitas have an airport shuttle?
Yes, Royal Decameron Salinitas offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Royal Decameron Salinitas?
Yes, dry cleaning and laundry service are offered to guests.
Does Royal Decameron Salinitas offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Royal Decameron Salinitas have any great views?
Yes, guests often enjoy the ocean view available here.
Is Royal Decameron Salinitas accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.