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The Grange Hotel

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The Grange Hotel
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237 Reviews from our TripAdvisor Community

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Showing 233: English reviews
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Reviewed 1 week ago via mobile

This hotel's strong points are its restaurant and the hospitality of its staff. However, the accommodation is average and generally the hotel is in need of quite significant investment and greater attention to detail. The rooms were clean, but the shower was broken for example and overall it's quite run down in places. It wasn't worth the £100+ per night...

Thank ian1987
Colchester, United Kingdom
Reviewed 2 weeks ago

The building has character but needs a lot of TLC. Room was small and clean however the bed was a disgrace. It squeaked, was sloping and so uncomfortable that it prevented any sleep being possible at all. Upon telling reception we were told "Oh really, what room? I would not know if they are comfortable I do not sleep in...

Thank markw31312017
A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 2 weeks ago via mobile

Well where do I start....the building could be beautiful, if it had a lot of money spent on it! It is run down and dirty. Me and a friend booked a deal for a spa treatment (manicure) and a 2 course lunch deal. On arrival it took a while for the reception to turn around and greet us so not...

Thank A TripAdvisor Member
Stowmarket, United Kingdom
Reviewed 4 weeks ago

We booked a dinner, bed, breakfast and massage. Massages had not been booked. Suite was cold, floors we stained and clearly hadn't been hoovered, sofa was dirty and full of Staines. Sufficed to say we checked out again in 5 minutes.

Thank laurahgreen2604
Reviewed 14 February 2017 via mobile

We stayed overnight in one of the Granges smaller rooms. Overall, The Grange was slightly tired looking, the room we stayed in was comfortable and as described although the bathroom was pleasantly larger than we were expecting from the website. Breakfast was delicious and plentiful. The staff were friendly and welcoming. We would definitely book again at the price we...

Thank bronte123
Southend-on-Sea, United Kingdom
Reviewed 15 January 2017

A truly lovely historic building. Polite, helpful staff. Food was fantastic! We went there for some peace and we found it! Anita in particular was so very kind. Will definitely go back. No lift and I had an injury which qwas a little awkward. They could perhaps consider a stair lift at some point. Would have been nice if a...

Thank Carol S
Bury St Edmunds, United Kingdom
Reviewed 12 January 2017

After needing to make a formal complaint, the manager has refused to supply me with a copy of their complaints procedure for 13 days and has been verbally abusive. He has refused to give me his name and has gone as far as to ask sarcastically 'if I need him to hold my hand and read their terms and conditions...

Thank bashford87
Swindon, United Kingdom
Reviewed 10 January 2017 via mobile

What a truly disappointing stay... Reception were reasonably cheerful... But everywhere else was tired. The staff were a misery. The room {2} door needed painting. There was mould on the ceilings to bedroom & bathroom & the towel rail was brown with rust. The food was utterly abysmal. The first night I sent it back. (slow braised belly pork... So...

Thank Nick H
Sri Lanka
Reviewed 9 January 2017 via mobile

Staid here a few times over the past couple of years visiting family. Always friendly staff. Good breakfast. Rooms are clean & comfortable albeit a little on the small side sometimes. Staff little thin on the ground at times with speciality of multi tasking which I find makes a pleasant interaction. Parking is free & plentiful on the grounds. £10...

Thank lookinglost
King's Lynn, Norfolk, United Kingdom
Reviewed 9 January 2017

Booked a standard double room for one night for a wedding. Before getting on with the review I must firstly make a point to say that we were able to select 12pm as a check in time on the website when booking and there was no indication that this would cost us extra, however upon arrival we were informed we...

Thank Melissa M

27 photos of this hotel

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All Traveller Photos (27)
Room/Suite (4)
Hotel & Grounds (10)
Dining (1)
Bathroom (1)
Other (11)


  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Internet
  • Spa
  • Breakfast included
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Free Internet
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Breakfast included
  • Banquet Room

Additional Information about The Grange Hotel

Address: Barton Road, Thurston, Bury St Edmunds IP31 3PQ, England
Region: United Kingdom > England > East Anglia > Suffolk > Bury St Edmunds > Thurston
Price Range: $78 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Grange Hotel 3*
Number of rooms: 15
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Also Known As:
Grange Hotel Bury St Edmunds
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Questions & Answers

Here's what travellers have asked, with answers from The Grange Hotel staff and other travellers.
2 questions
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Haverhill, United Kingdom
3 months ago

See all questions (2)

Questions? Get answers from The Grange Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not bother”
markw31312017, 9 Apr 2017 | Read review
“It all depends on what you want. Our room had two lovely armchairs, large to and twin beds.”
V1354PYcarols, 15 Jan 2017 | Read review
“We were in room 15 which was great, the mattress could be a bit soft for some though”
robertss309, 27 Dec 2016 | Read review
“Room 5 is nice”
SueH868, 16 Nov 2016 | Read review
“the chalets are great for real peace, quiet and privacy.”
Scousemidwife, 1 Nov 2016 | Read review
5 of 5