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The Grange Hotel

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1 room 2 adults 0 children
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231 Reviews from our TripAdvisor Community

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Showing 228: English reviews
Southend-on-Sea, United Kingdom
Reviewed 2 days ago NEW

A truly lovely historic building. Polite, helpful staff. Food was fantastic! We went there for some peace and we found it! Anita in particular was so very kind. Will definitely go back. No lift and I had an injury which qwas a little awkward. They could perhaps consider a stair lift at some point. Would have been nice if a...

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Helpful?
Thank Carol S
Bury St Edmunds, United Kingdom
Reviewed 5 days ago NEW

After needing to make a formal complaint, the manager has refused to supply me with a copy of their complaints procedure for 13 days and has been verbally abusive. He has refused to give me his name and has gone as far as to ask sarcastically 'if I need him to hold my hand and read their terms and conditions...

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Thank bashford87
Swindon, United Kingdom
Reviewed 1 week ago via mobile

What a truly disappointing stay... Reception were reasonably cheerful... But everywhere else was tired. The staff were a misery. The room {2} door needed painting. There was mould on the ceilings to bedroom & bathroom & the towel rail was brown with rust. The food was utterly abysmal. The first night I sent it back. (slow braised belly pork... So...

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Thank Nick H
Sri Lanka
Reviewed 1 week ago via mobile

Staid here a few times over the past couple of years visiting family. Always friendly staff. Good breakfast. Rooms are clean & comfortable albeit a little on the small side sometimes. Staff little thin on the ground at times with speciality of multi tasking which I find makes a pleasant interaction. Parking is free & plentiful on the grounds. £10...

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Thank lookinglost
King's Lynn, Norfolk, United Kingdom
Reviewed 1 week ago

Booked a standard double room for one night for a wedding. Before getting on with the review I must firstly make a point to say that we were able to select 12pm as a check in time on the website when booking and there was no indication that this would cost us extra, however upon arrival we were informed we...

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Thank Melissa M
London, United Kingdom
Reviewed 1 week ago

The welcome was nice and free wifi was provide, the location near the tube station and river front was great. I'm not someone to leave bad reviews but this hotel was a big disappointment and definitely not value for money. Booked via lastminute.com secret hotel and was expecting 5*. Our room was very tired and distressed. No bedside lights that...

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Thank narmstrong85
Birmingham, United Kingdom
Reviewed 2 weeks ago

The Grange has all the potential for a really great country house hotel, great location, character and ambiance in abundance. Unfortunately, it needs attention in a number of areas. A shower with impossible to balance hot and cold water combined with heating being turned off before 10pm on a really cold night are its worst crimes. The food was good,...

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Thank Richard014
Diss, United Kingdom
Reviewed 3 weeks ago

We booked on Bookings.com and got £40.00 off the room rate only paying £89.00 for a standard double room. The room was absolutely fine, clean and tidy, fresh clean linen and plenty of storage space which was handy as we had brought Xmas presents. Once settled we had a quick explore (see pics) then ordered dinner for 7.00pm. Tricia had...

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Thank Robert S S
Suffolk, United Kingdom
Reviewed 4 weeks ago

Went here for a Christmas party total rip off at £42.95 customer service is awful staff are rude we asked if we could have a. I went here today Christmas party a total rip off at£42.95 place needs a re-vamp and customer service is awful we asked for a Bottle of wine and were told yes if you buy it...

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Thank annC4222LC
Harrogate, United Kingdom
Reviewed 7 December 2016

We booked this hotel to visit friends as it was local and reasonably priced. However, our room was small but clean and comfortable and had the usual drinks fa ilities, tv, wifi. The shower room was tiny but adequate. The worse thing was the bed. One side pushed up to wall and was a small double. This was clearly a...

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Thank patbean

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Internet
  • Spa
  • Breakfast included
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Breakfast included
  • Banquet Room

Additional Information about The Grange Hotel

Address: Barton Road, Thurston, Bury St Edmunds IP31 3PQ, England
Region: United Kingdom > England > East Anglia > Suffolk > Bury St Edmunds > Thurston
Price Range: $77 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Grange Hotel 3*
Number of rooms: 15
Reservation Options:
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Also Known As:
Grange Hotel Bury St Edmunds
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Questions & Answers

Here's what travellers have asked, with answers from The Grange Hotel staff and other travellers.
2 questions
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Haverhill, United Kingdom
18 days ago

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Questions? Get answers from The Grange Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It all depends on what you want. Our room had two lovely armchairs, large to and twin beds.”
 of 5 bubbles V1354PYcarols, 15 Jan 2017 | Read review
“We were in room 15 which was great, the mattress could be a bit soft for some though”
 of 5 bubbles robertss309, 27 Dec 2016 | Read review
“Room 5 is nice”
 of 5 bubbles SueH868, 16 Nov 2016 | Read review
“the chalets are great for real peace, quiet and privacy.”
 of 5 bubbles Scousemidwife, 1 Nov 2016 | Read review
“Room sizes vary, so suggest you discuss your requirements with the hotel.”
 of 5 bubbles ccj73, 9 Oct 2016 | Read review
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