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Chateau Regina Hotel & Suites

Hotels.comUSD 79*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 95*
USD 79*
USD 81*
USD 95*
USD 79*
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Chateau Regina Hotel & Suites
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247 Reviews from our TripAdvisor Community

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Showing 246: English reviews
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Winnipeg, Canada
Reviewed 1 week ago via mobile

We were supposed to stay here for a volleyball tournament....our entire team was booked here. The beds were filthy...sheets stained...the smell of mold and pesticide made our eyes water. Family of mine felt sick within half an hour. Five families checked out that same evening and paid high rates wherever they could. Do not stay here.

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Helpful?
Thank Willow W
Khadija T, Manager at Chateau Regina Hotel & Suites, responded to this review

Dear Guest, I regret that you did not receive the standard of excellence that we strive to achieve and would like to assure you that we will follow up on this matter with our staff. Feedback like yours helps us to improve our services and enrich the experience of our guests. Thank you. Sincerely,

Regina, Canada
Reviewed 4 weeks ago

after a long day driving ,I was met with real hospitality,the bed was comfy not only but the sheets and pillowcases seemed brand new. I slept like a baby.i arrived late past one am and I was able to have a good meal hot delivered from outside.

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Helpful?
1Thank arupali
Khadija T, General Manager at Chateau Regina Hotel & Suites, responded to this review

Dear Guest, Thank you for sharing a review about your experience. We always appreciate suggestions for how we can improve our hotel’s services. Your comments have been forward to our departments. Sincerely,

Edmonton
Reviewed 21 April 2017

Shower knob was broken. Hard to get it to work. Run down washroom for sure. Queen bed with 2 very small pillows. After being in this hotel, I knew that bringing my travel blanket would come in handy, as I had no desire to pull down the covers and sleep underneath We will return to the Best Western Seven Oaks...

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Helpful?
Thank Natalie R
Khadija T, General Manager at Chateau Regina Hotel & Suites, responded to this review

Dear Guest, I regret that you did not receive the standard of excellence that we strive to achieve and would like to assure you that we will follow up on this matter with our staff. Feedback like yours helps us to improve our services and enrich the experience of our guests. We are new management, and we are working on...

Reviewed 27 February 2017 via mobile

I have stayed at this hotel many times as it is affordable, in a great location and had always been clean. My most recent stay (only stay in about a year) did not meet expectations. There was minimal hot water and terrible water pressure. The bathroom was not clean and the thermostat was not working. I genuinely hope management helps...

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Helpful?
Thank mandymarie89
Abdul S, General Manager at Chateau Regina Hotel & Suites, responded to this review

Dear guest, Thank you for your review. Please accept my apologies for the problems you faced with hot water pressure as well cleaning of bathroom. I have discussed this matter with Housekeeping Manager as well room attendant who cleaned your room. There is no excuse for bathroom not being cleaned. We are looking into our room inspection procedure to address...

Mandan, North Dakota
Reviewed 7 February 2017

The term you get what you pay for definitely applies to this run down hotel. Housekeeping manager should be embarrassed, after asking for a second room it was just as dirty. Who wants to see others personal hairs??? The remote didn't work so instead of bringing me a different remote they had to move me again to another dirty room....

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Helpful?
1Thank w8ing4thesunnd
Abdul S, General Manager at Chateau Regina Hotel & Suites, responded to this review

Dear Guest I am so sorry that your stay with us was less than satisfactory. It appears that we definitely failed when it comes to housekeeping. My staff and I reviewed each of your comments and have taken appropriate action to resolve each issue in the rooms you occupied. In addition, we are re-evaluating our inspection processes to ensure these...

Reviewed 22 January 2017 via mobile

We had an decent stay. The rooms smelled nice and the staff was friendly and helpful. The location is convenient, as it's attached to a bar and a restaurant and within walking distance to several things. The rooms feel outdated and could clearly use a good cleaning- under things, etc. The changes in water temperature made showering a little uncomfortable....

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Helpful?
1Thank Heather S
Abdul S, General Manager at Chateau Regina Hotel & Suites, responded to this review

Dear Heather, thank you for you feedback. I am very pleased to know that you enjoyed your stay and experienced friendly staff. Your comments in regards to good cleaning is already shared with staff and management of housekeeping department. We are also looking into the changes in water temperatures. I thanks you again for your detailed review to look forward...

Saskatoon, Canada
Reviewed 7 November 2016 via mobile

My husband, our year old daughter and in laws stayed at this hotel the beginning of November. We were supposed to receive breakfast vouchers as the picture states below. The hotel agent refused to do so. When we checked out, we received the deal we were supposed to. But should've received breakfast vouchers as stated. We stayed on the main...

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Helpful?
1Thank Cubangirl_4
Abdul S, General Manager at Chateau Regina Hotel & Suites, responded to this review

Dear Guest, Thank you for sparing your time in completing online review of our hotel. We apologise for the annoyance/inconvenience caused due to the smoke smell and closure of hot tub. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. Again, we are really sorry for your bad experience with us and...

Reviewed 7 November 2016

bed was ok the rooms were small,i sat down to take my shoes off and the wheel fell off so I went to the other office chair only to fall over cause the bach rest would not work went to use the shower to only have the switch on the faucet to turn on the shower broke off

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Helpful?
1Thank kannata11
Abdul S, General Manager at Chateau Regina Hotel & Suites, responded to this review

Dear Guest, Thanks for taking the time to write your review – we do appreciate all feedback, as we strive to provide the best value for our guests. Please accept my personal apology for very uncomfortable stay and problems with chair wheel and shower switch in your room. There is no excuse for this and I have spoken with Housekeeping...

Winnipeg, Canada
Reviewed 1 November 2016

We had a one night stay on a Monday. Our reservation was made through Air miles - no problems, The price was reasonable. We arrived a little early and were able to get into our room immediately. Other members of our group arrived even earlier and were also able to check in immediately. Our room was large (2 queen beds...

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Helpful?
Thank ruckenbackdos
Abdul S, General Manager at Chateau Regina Hotel & Suites, responded to this review

Dear Guest, Thank you very much for your detailed review. I am very glad to know that you enjoyed your stay with us and found your room and property in very clean condition. Providing our guests with the best possible hospitality and service has always been our mission and your comments has further motivated us to keep working hard. I...

Saskatoon
Reviewed 27 October 2016 via mobile

While visiting family recently, we booked the Jacuzzi suite here. Very nice, and roomy - easily double the usual sized room, with two TVS. The bed was comfy, but the leather couch and chair were fairly old and peeling. This hotel could be improved with a complimentary breakfast! We did, however, enjoy our two nights' stay.

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Helpful?
Thank Trubbelsome
Abdul S, General Manager at Chateau Regina Hotel & Suites, responded to this review

Dear Guest, Thank you very much for taking time to write review of your recent stay. I am very pleased to know that you enjoyed your stay in Jacuzzi Suite and found suite comfortable and roomy. I have noted your concerns regarding leather couch and it will be removed as soon we get the delivery of new one. Hope to...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Chateau Regina Hotel & Suites has a new hotel experience ready for you. For the business traveler, it's a place to rest your head after a long day in one of our Executive Suites. For a romantic retreat, our jetted tub suites offer king-size comfort and relaxation in a two room suite. We also welcome long term stays in our Efficiency units, which are fully equipped with a microwave, fridge, cook top and all necessary cooking utensils. "At Chateau Regina Hotel & Suites, we promise to deliver unparalleled excellence in hospitality at an affordable rate." ... more   less 

Additional Information about Chateau Regina Hotel & Suites

Address: 1110 E Victoria Ave, Regina, Saskatchewan S4N 7A9, Canada
Region: Canada > Saskatchewan > Regina
Price Range: $100 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Chateau Regina Hotel & Suites 2.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Chateau Regina Hotel And Suites
Chateau Regina Hotel Regina
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Questions & Answers

Here's what travellers have asked, with answers from Chateau Regina Hotel & Suites staff and other travellers.
3 questions
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5 months ago
Transcona, Manitoba, Canada
over a year ago
over a year ago

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Questions? Get answers from Chateau Regina Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try a different hotel...”
w8ing4thesunnd, 6 Feb 2017 | Read review
“Choose the 2nd or 3rd floor - not facing Victoria or the bar would probably be the best choice.”
ruckenbackdos, 31 Oct 2016 | Read review
“2nd floor is good, and quiet. First floor smelled like the pool. but only because the pool is on the first floor.”
199cs, 1 Oct 2016 | Read review
“If you're able, take the stairs versus elevator.”
667netar, 27 Sep 2016 | Read review
“Away from the offsale entrance...”
TrevorL472, 25 Sep 2016 | Read review
5 of 5
Hotels.com
USD 79* /night
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Booking.comUSD 81
Expedia.comUSD 79
HotelQuicklyUSD 95
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Prices are for 1 room, 2 adults
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