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Hotel Universel Quebec

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Hotel Universel Quebec
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345 Reviews from our TripAdvisor Community

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Showing 170: English reviews
Montreal, Canada
Reviewed 4 days ago NEW

Hotel Universel is usually a good value fr the money but this hotel. The hotel has been under serious renovations and unfortunately it's not yet completed. If you get a new rooms, it's really good, but there are still a lot of very average rooms. Clean, but bad mattresses, rare electrical outlets, hallways that need restorations. Staff very pleasant, convenient...

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Helpful?
Thank liquid_gumbi
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to review our hotel on Trip Advisor. We are happy to see that, overall, you appreciated your stay with us. It is true that we have been under renovations in order to build a brand new section to our hotel. Indeed, these new rooms are very beautiful, and we are proud to offer a...

Hawkesbury
Reviewed 1 week ago

Great location, very nice pool and spa area. We really enjoyed the massage therapy offered in the NeoVee spa located in the hotel. The room was clean and comfortable. However, the plumbing was really in poor condition. The hallways were dirty and need some updating. The check-in and check-out was excellent and the common areas are really nice. Parking is...

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Helpful?
Thank francoisl309
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

First of all, we would like to thank you for taking the time to review us on Trip Advisor. We are truly happy to know that in overall your last stay with us has met your expectations. We are really sorry to read that you had some problem with the plumbing in your room. We would like to precise that...

Gatineau, QC
Reviewed 2 weeks ago

Hotel is located right beside the Laval University and the PEPS centre which makes it convenient when attending events in that part of town. Hotel is not new but has been kept in order with some retrofit. Rooms are fairly large and well furnished. Prices are fair for location. My only negative point would be that room are not sound...

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Helpful?
Thank Boutip
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

First of all, we would like to thank you for taking a moment to evaluate us on Trip Advisor. We are truly happy to know that your stay with us has met your expectations. In fact, our hotel has a great position right beside the Laval University and really close to public transportation. Also, our establishment is close to a...

Fairfax, Virginia
Reviewed 2 November 2016

Plenty of free parking, not too far by car to downtown and accessible to highways for out of town trips. Located in college area with casual dining and shopping nearby. Nearby convenience store has ATM. Nearby small grocery had the best prices on maple syrup we found anywhere. Quiet neighborhood.

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Helpful?
Thank Bob_C44
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you so much for taking the time to express your satisfaction. We are truly happy to know that you enjoyed your stay with us. In fact, our location gives you the opportunity to be close to several services such as restaurants, shops and public transportation. Also, our location enables us to offer free parking. It also gives you easy...

Whitby, Canada
Reviewed 21 October 2016

The staff was very friendly and very accommodating considering that I don't speak French. I only thing was we had to ask a few times for clean towels. But I would go back to the Hotel in a heart beat.

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Helpful?
Thank margarethN1695DT
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

We would like to thank you for taking the time to evaluate us on Trip Advisor. We are truly happy to know that overall you appreciated your stay with us. We are very sorry to learn that you asked many times to have new clean towels. It is not in our habits to offer this kind of service. All of...

Basingstoke, United Kingdom
Reviewed 14 October 2016

I stayed here for two nights, and had an experience that seems to differ from others. First, I booked through Hotels.com and didn't feel penalised for it. I was very happy with my room, which was spacious and away from any noise. It looks like a motel from the outside, but this is very much not the case. I was...

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Helpful?
Thank Becca H
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

First of all, thank you for taking the time to review our hotel. We are truly happy to see that you fully enjoyed your stay with us! It is always a pleasure to receive such positive feedback from our guests! In fact, our hotel offers you a great opportunity to help you to relax. It is true that we are...

Memphis, Tennessee
Reviewed 10 October 2016

Very modern hotel with great amenities, pool, hot tub, sauna and more. The rooms are clean, adequate in size and décor. The bathroom was well appointed but small. Sleep comfort was OK. Minifridge but no microwave in the room. The rooms open to interior hallways but no security on exterior entries. Convenient to the university and about 6 k form...

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Helpful?
Thank Thomas S
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

First of all, thank you for taking the time to review our hotel. We are truly happy to see that you enjoyed your stay with us! It is always a pleasure to receive such positive feedback from our guests! In fact, most of our rooms are equipped with a minifridge, but it is only our suites and economic rooms with...

Reviewed 10 October 2016

We were with a tour bus group and stayed there for one night. The hotel was updated. The bedding is comfortable and room in general is updated. However, the bathroom is small and there is not enough hooks/ rack to put the clothing. The wash basin was a raised one without much counter space.The hook on the door was removed...

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Helpful?
Thank candy L
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to share with us on Trip Advisor your satisfaction about your last stay at our hotel. We are truly happy to see that you enjoyed your stay with us! We are sorry to learn that you have not enough space to put your clothes. Your comments are really important to us and we take...

Reviewed 30 September 2016

Overall, I was satisfied with the hotel. The rooms were pretty ordinary and its also clean, I enjoyed the swimming pool and spa although it was overcrowded with children I also enjoyed the breakfast in the nearby restaurant but it would be better if they have their own restaurants where breakfast is included. Again not complaining just satisfied

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Helpful?
Thank Hasan A
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you very much for taking time to review our hotel on Trip Advisor. We are truly happy to see that you enjoyed your stay with us. It pleases us to know that you appreciated your room and that its cleanliness has met your expectations! Moreover, we are glad to read that you spent a great time at our tropical...

Chelmsford, United Kingdom
Reviewed 24 September 2016 via mobile

This place seems to be party central. I think there was a frat party in the room next door with drinking game chants and loud rap music. When we checked in the place seemed normal, but that had all changed when we returned around 9pm. Never again.

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Helpful?
Thank Robert B
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

We are really sorry to read that you did not fully enjoy your stay with us. It is not in our habits to offer an experience like that and we thank you for sharing your impressions with us. In this kind of situation, do not hesitate to advise our front desk team about disturbing customers. Our staff we will do...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The Hotel Universel is located in front of the Laval University, aproximately a 15 minute drive to Old Quebec. For a warm and very relaxing getaway in Quebec, Hotel Universel offers you the best with its exotic Atrium and Scandinavian Spa. Our 160 stylish rooms and suites will please both business people and tourists alike, in their quest for commodity, comfort and leisure. ... more   less 

Additional Information about Hotel Universel Quebec

Address: 2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
Region: Canada > Quebec > Quebec City
Price Range: $74 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Universel Quebec 3*
Number of rooms: 160
Reservation Options:
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Also Known As:
Hotel Universel Quebec Quebec City
Hotel Style:
#13 Spa Hotel in Quebec City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Universel Quebec staff and other travellers.
6 questions
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Questions? Get answers from Hotel Universel Quebec staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for newer rooms.”
 of 5 bubbles liquid_gumbi, 4 Dec 2016 | Read review
“book ahead”
 of 5 bubbles Bob_C44, 1 Nov 2016 | Read review
“good Wi-Fi, great pool area, cable TV”
 of 5 bubbles Tomsteffek, 10 Oct 2016 | Read review
“apparently pay full price and don't look for deals otherwise expect to get horrible rooms”
 of 5 bubbles stastin, 24 Aug 2016 | Read review
“Book directly with hotel if you want a better room location.”
 of 5 bubbles , 8 Aug 2016 | Read review
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