We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
We stayed one night before we heading to maritimes. We arrived evening and their neighbor Hôtel Champlain Vieux Québec is assisting to check in this hotel (at that time). Was smooth check in/out. There are small parking lot(mini van might difficult to park) but hotel...More
This was our second trip to Quebec and although we are aware of the old hotels and the buildings needed upkeep, we would have liked a working toilet and shower had rust in tub and water pressure very poor. We asked front desk for assistance...More
Thank A TripAdvisor Member
Response from Thibaut G, General Manager at Hotel Jardin Ste-AnneResponded 15 August 2017
We are glad that you appreciated the location of our property but we are disappointed to read that your stay did not meet your expectations.
Indeed the historic building dates from the 1800s, and although this is part of its charm, issues can...More
Sure the location is terrific but there are several options in that area. We chose this hotel because it was pet friendly. It was a surprise that the reception was at the Hotel Champlain next door. To me that makes it essentially the same hotel....More
Extremely dirty (didn't let my children walk barefoot in the room, bed covers were disgusting), unpleasant front desk (hotel next door) - this is not value for money, would have been worthwhile to pay $50 more per night for a much better room elsewhere. Don't...More
1 Thank Maria R
Response from Thibaut G, General Manager at Hotel Jardin Ste-AnneResponded 2 July 2017
Dear Maria R,
We were disappointed to read that your stay did not meet your expectations, and we are surprised by your comments regarding the cleanliness of the property and about our staff. It is important to distinguish between an historic, older building and one...More
We stayed for 2 nights and we really liked the hotel. Very good attention from the hotel staff; quiet, clean and near (like a 5 minutes walk) to all the good stuff in old Quebec. A good deal for a 2 stars hotel.