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Hotel Jardin Ste-Anne

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Traveller (128)
Room & Suite (170)
Dining (22)
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Overview
  • Excellent35%
  • Very good29%
  • Average22%
  • Poor9%
  • Terrible5%
Travellers talk about
“floors creak”(2 reviews)
“old quebec”(41 reviews)
“great location”(31 reviews)
Free Wifi
Air Conditioning
Non-Smoking Hotel
Family Rooms
Pets Allowed
Babysitting
2 Star Hotel
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Rooms
8 May9 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (261)
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9
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All reviewsfloors creakold quebecgreat locationcoffee machineold buildinghear everythingdining tablestay there againfirst floorrooms are cleanan older hotelmain floorwithin walking distancetwo blockssitting roomhotel is situatedhotel staff
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11 - 15 of 160 reviews
Reviewed 20 August 2017

We stayed one night before we heading to maritimes. We arrived evening and their neighbor Hôtel Champlain Vieux Québec is assisting to check in this hotel (at that time). Was smooth check in/out. There are small parking lot(mini van might difficult to park) but hotel...More

Thank FumiyoNL
A TripAdvisor Member
21
Reviewed 11 August 2017 via mobile

This was our second trip to Quebec and although we are aware of the old hotels and the buildings needed upkeep, we would have liked a working toilet and shower had rust in tub and water pressure very poor. We asked front desk for assistance...More

Thank A TripAdvisor Member
Response from Thibaut G, General Manager at Hotel Jardin Ste-AnneResponded 15 August 2017

Dear Guest, We are glad that you appreciated the location of our property but we are disappointed to read that your stay did not meet your expectations. Indeed the historic building dates from the 1800s, and although this is part of its charm, issues can...More

Reviewed 16 July 2017 via mobile

Sure the location is terrific but there are several options in that area. We chose this hotel because it was pet friendly. It was a surprise that the reception was at the Hotel Champlain next door. To me that makes it essentially the same hotel....More

Thank jaynevand
Reviewed 29 June 2017 via mobile

Extremely dirty (didn't let my children walk barefoot in the room, bed covers were disgusting), unpleasant front desk (hotel next door) - this is not value for money, would have been worthwhile to pay $50 more per night for a much better room elsewhere. Don't...More

1  Thank Maria R
Response from Thibaut G, General Manager at Hotel Jardin Ste-AnneResponded 2 July 2017

Dear Maria R, We were disappointed to read that your stay did not meet your expectations, and we are surprised by your comments regarding the cleanliness of the property and about our staff. It is important to distinguish between an historic, older building and one...More

Reviewed 12 June 2017

We stayed for 2 nights and we really liked the hotel. Very good attention from the hotel staff; quiet, clean and near (like a 5 minutes walk) to all the good stuff in old Quebec. A good deal for a 2 stars hotel.

Thank jaime_hernandez_tbs
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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Hotel Amenities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Details
Price range
USD 60 - USD 182 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 60 - USD 182 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (128)
Room & Suite (170)
Dining (22)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Questions & Answers
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Blink25
10 April 2017|
Answer
Response from Hugh792 | Reviewed this property |
I'm not sure I was there for business, I would call they were very friendly and spoke english well.
1
Vote
Diane D
9 August 2016|
AnswerShow all 4 answers
Response from Amy J | Reviewed this property |
The steps up to the entrance are steep and uneven. I would not risk them if I had hip problems .
1
Vote
InnTravelers
26 June 2016|
AnswerShow all 6 answers
Response from Thibaut G | Property representative |
Bonjour InTravel, I can said thank you at Delifour for his answer ! It would be a pleasure to take your reservation by phone or on our website. Best regards
2
Votes
Google Translation
Room Tips
"Complain to the front desk and ask for better"
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"Old building with steep stairs. Not good for people who can't climb well."
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"ask specifically for room that has been renovated, not recommended for people with mobility issues"
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"we were on main floor and it looked to be quite a climb to second floor if you had luggage"
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