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All reviewsclose to the airportwest islandshuttle servicefree shuttleairport hotelfront desk staffgreat hotelan overnight stayminute drivebusiness travelerstayed for one nightother hotelsbuffet breakfastbusiness tripshort stayconvenient locationrooms are large
The hotel itself is fine but their airport shuttle service, and management's response to our concerns with it, was very disappointing and unprofessional. We've stayed here twice because of the shuttle service that is included with a room stay. Unfortunately, we've had trouble on all...More
Upon returning to the Novotel after a week Park N Fly option with what seemed like an unacceptable wait for the shuttle, my car had been broken into during the stay.
I understand this can happen, but after bringing it the attention of the front...More
Overall decent hotel except they spray the rooms with a very strong deodorizer which isn’t good for people we are sensitive to perfumes. We had to ask for a room that hadn’t been sprayed. The shuttle pickup at the airport sucks! Waited an hour and...More
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We've stayed here a few times when travelling (stay one night, park for a week). While the room is typically fine, the shuttle is always a problem. Either there is no shuttle available at the time you're travelling, or the shuttle is "fully booked" and...More
Excellent customer service, front desk personnel as well as morning breakfast staff.
Fantastic daily housekeeping.
Had both breakfast and dinner each day and food was outstanding. Room service staff was always pleasant and food was done and delivered very quickly!More
Thank Laura A
Response from Novotel_Montreal, Front Office Manager at Novotel Montreal AeroportResponded 4 weeks ago
We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of...More