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i needed to ship some things back to my home from the hotel. They were incredibly helpful. Vanessa and one other person went the extra mile. So grateful and appreciative. Also, the Laurent, the concierge was very helpful with everything else!
Hotel lost a point on out last morning when the buffet breakfast included almost no service as hotel seemed a lot more focused on some large event they were preparing for than us as current customers. Had to wait for potatoes to be refilled as...More
1 Thank Ian W
Response from SheratonLaval, Manager at Sheraton Laval HotelResponded 18 October 2017
HI M. Ian I’m Sylvain Coulombe the MD who welcome you and your family last Sunday at breakfast.
I am very sorry to see that you did not receive the service that you expect from us.
Be sure that your opinion is very important to...More
Beautifully renovated rooms and excellent location next to a major Shopping Mall. Friendly employees combined with an awesome room upgrade made for an excellent stay. Will definitely be back when in the area.
The hotel is nice and clean in both public areas and in the rooms. The air conditioning was very audible but my family was still able to sleep through it without problems. Just sounds like a windy day. The staff at the lobby were polite....More
Check in was very efficient. The young lady who checked us in was very polite, very energetic and very professional. The lobby is very clean and very spacious.
We had the pleasure to interact with a young man also at the front desk asking him...More