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BEST WESTERN PLUS Waterfront Hotel

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642 Reviews from our TripAdvisor Community

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Showing 628: English reviews
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Roscoe, United States
Reviewed yesterday NEW

a very good hotel with friendly staff. Upgrade to panorama river view very very worth it! Overall my experience was amazing with the best western plus in Windsor Ontario Canada. Would recommend to anyone; friends, family, work associates, etc.

Review collected in partnership with Best Western
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Helpful?
Thank alexandern166
HOTEL’S FAVOURITE REVIEW
Reviewed 5 weeks ago via mobile

Every room has a river view of Detroit. Literally all brick on back side. Pretty tall, we were on 13 floor. Perfect location in town. Good room, comfy bedding, good linens. Quiet night, slept well. Parking extra but convenient. Lobby slick fireplaces, friendly staff, good breakfast with lots of space for seating. Wish I tried the sauna and pool. Great...

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Helpful?
1Thank James W
About Hotel's Favourite Review
BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review

Dear James, I'm thrilled to read that we have c provided you with an exceptional experience at Best Western Plus Waterfront. I would be delighted to share your accolades with my team, and look forward to welcoming you back for an even lovelier stay! Sincerely, Moe Razak General Manager

Brockville, Canada
Reviewed 2 days ago NEW

Hotel was lovely, clean and bright. My only issue was that the signage outside the building was not as obvious as I would like. Drove right by and had to circle back. Parking was in a garage but included with the room. Lovely view of the river and Detroit.

Review collected in partnership with Best Western
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Helpful?
Thank pamelalynng2017
Chicago, Illinois
Reviewed 3 days ago NEWvia mobile

Great beds. Nice breakfast set up. Parking is a bit of a pain, so make sure you don't forget anything in your vehicle. Well located for enjoying many local museums and the aquatic center. The view is nice. The only down side so far is that my son wishes there was a hot tub. We had to cut our stay...

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Helpful?
Thank Sandra F
BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review

Dear Sandra, Thank you for the review of our hotel. I am glad you enjoyed your stay with us and We look forward to having you stay with us again. Kind Regards, Moe Razak General Manager

Burlington, ontario
Reviewed 3 days ago NEW

Room was 59 degrees when I checked in. Took all night to warm up to comfortable temperature. Window was missing massive chunk on outside pane. Tub was missing lots of pain. Expected a way better maintained room for the price and calibre of hotel

Review collected in partnership with Best Western
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Helpful?
Thank B1254TLmartinp
BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review

Thank you for the review of Best Western Plus and I am disappointed to hear of the issues you experienced. Thank you for bringing this to my attention and for helping us improve. I hope you would give us another chance in the future to prove our service to you. Kind Regards, Moe Razak General Manager

Greenville, United States
Reviewed 3 days ago NEW

Stayed in a couple different downtown Windsor Hotels. Not real satisfied with them. Heard about the River Front Best Western from a colleague that was praising Them. Cancelled the other Hotel in town, called them and stayed 2 nights. Very glad I did. I will be staying there from now on when I'm in Windsor. And the River VIEW!

Review collected in partnership with Best Western
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Helpful?
Thank chriswC3511ZM
BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review

I am glad to hear your had a great stay and thank you for your review. We look forward to welcoming you back! Thank you, Moe Razak General Manager

Grand Rapids, Michigan
Reviewed 3 days ago NEW

Ad is deceiving, says "off street parking included" but they don't tell you it's $12.00+tax per day. Breakfast was terrible, cold/stale/bland, couldn't eat it. View from our room was great and staff was very friendly, however as soon as we entered our room our bed was not made (fitted sheets bunched up under comforter), and no toilet paper. Tried calling...

Review collected in partnership with Best Western
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Helpful?
Thank Airica B
BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review

Thank you for the review of our hotel. Thank you for bringing this to my attention and I have responded back to you yesterday on another site. Once again please do accept my apologies and thank you for bringing all your issues to my attention. Kind Regards, Moe Raza'k General Manager

Windsor, Canada
Reviewed 3 days ago NEW

Really enjoyable stay. The pool area was clean and the water was warm. Missed the hot tub they used to have. Room was clean - a very enjoyable stay. It was my daughters birthday and we were treated to an upgraded room, which she was thrilled with and we certainly appreciated it!

Review collected in partnership with Best Western
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Helpful?
Thank KarenVeldhuis
BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review

Thank you for the wonderful review and I am glad to hear you enjoyed your stay with us. Happy Belated Birthday to your daughter and we look forward to welcoming you back again. Kind REgards, Moe Razak General Manager

Reviewed 6 days ago NEW

What a horrible second experience at this filthy establishment. Upon check in, I noticed an electrical cover was hanging leaving wires exposed. I tried to replace it but it continued to fall. The carpets had not been vacuumed and there was popcorn and hair all over the place. I then looked under the bed and discovered paper plates, plastic cups,...

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1Thank Anna Z
toronto, Canada
Reviewed 6 days ago NEW

Location, service and comfort are tops here. I have stayed in a variety of locations in Downtown Windsor and this is by far the most accommodating. It has introduced me to the opportunities offered by Best Western in other cities and we took full advantage of this for a trip to Italy last year. The Best Western options in Venice...

Review collected in partnership with Best Western
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Helpful?
Thank rcraigg2017
BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review

Thank you for your wonderful review of our Hotel and its great to hear you enjoyed your stay with us. We look forward to welcoming you back! Kind Regards, Moe Razak General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
BEST WESTERN PLUS Waterfront Hotel is ideally located along the beautiful river front in downtown Windsor, Ontario, Canada, directly across from Detroit, Michigan USA, All hotel guest rooms feature a lovely river view and overlook gardens, sculptures and an extensive multi-use fitness trail. In addition to the gorgeous waterfront view, also include complimentary free breakfast buffet, complimentary local phone calls and complimentary Wi-Fi accessEasily accessed via the Ambassador Bridge, Detroit Windsor tunnel, Highway 401 and Highway 3.Nearby attractions and events include: GM Corporate world Headquarters, Ford World Headquarters, Chrysler Group US Headquarters, Caesars Windsor, Downtown Windsor Bars, Clubs, Restaurants and Entertainment, Art Gallery of Windsor, Steps from Detroit Windsor Tunnel Bus, YQG Windsor International Airport, DTW Metropolitan Detroit Airport. ... more   less 

Additional Information about BEST WESTERN PLUS Waterfront Hotel

Address: 277 Riverside Dr W, Windsor, Ontario N9A 5K4, Canada (Formerly Waterfront Hotel Downtown Windsor)
Region: Canada > Ontario > Windsor
Price Range: $131 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Waterfront Hotel 3.5*
Number of rooms: 305
Reservation Options:
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Also Known As:
Hilton Windsor Hotel Windsor
Hilton Hotel Windsor
Windsor Hilton Hotel
BEST WESTERN PLUS Waterfront Hotel Windsor, Ontario
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Waterfront Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Waterfront Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else. If I could rate zero I would! Staff do care and obviously cut corners. Zero rating not available!”
  • underneath the bed
  • toilet handle
  • underneath the bed
  • vanity mirror
  • carpets and baseboards
  • sticky matter on bathroom door
  • hair everywhere
 of 5 bubbles Z2967VWannaz, 24 Mar 2017 | Read review
“Riverside on the 18th floors offers a pretty view”
 of 5 bubbles mledanielle, 21 Mar 2017 | Read review
“Pick a room with a view of the river.”
 of 5 bubbles , 3 Mar 2017 | Read review
“Loved our room facing the water, beautiful view.”
 of 5 bubbles tinag398, 28 Jan 2017 | Read review
“river side full river/skyline view”
 of 5 bubbles HonestAbeOntario, 27 Jan 2017 | Read review
5 of 5