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Shangri-La Hotel Toronto

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#9 of 132 Hotels in Toronto
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel Toronto
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1,050 Reviews from our TripAdvisor Community

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Showing 1,001: English reviews
New York City, New York
Reviewed 12 December 2016

Great location and albeit the busy week I chose to stay there ( Toronto Film Festival) one of the busiest times for the city, the staff at the Hotel never missed a beat. Great views , spacious suites and amazing yoga, gym and spas facilities, made this Birthday week in Toronto really enjoyable. With Momofuku restaurant on premises, this is...

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1Thank Romperine
Makati, Philippines
Reviewed 12 December 2016

Sophistication, warmth, glamour, and comfort: a shortlist of sensations during our stay at Shangri-La Hotel Toronto. Every room in Shangri-La Toronto is a refined space offering plush comforts, high grade finishes, and familiar Shangri-La amenity. Dark wood, neutral tones, rich marble, and telltale Asian inspiration are present in every inch of the room. If you don’t have time for a...

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3Thank JohnAndMichaelHilson
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear TheHermitIsOut, Thank you for taking the time and effort to write your kind review. We are very glad to hear that you enjoyed our amenities and the fine details we present to make your experience a memorable one. We cannot wait to welcome you back to the Shangri-La hotel again. With kind regards, Jens Moesker

London, United Kingdom
Reviewed 12 December 2016

This is a great hotel. I am new to the Shangri La experience so I had pretty neutral expectations before arriving. The place truly did blow me away as it is everything I want in a hotel when traveling for business. The lobby area is lovely, loads of seating and a perfect place to relax or have a casual meeting....

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1Thank andmoz
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear andmoz, Thank you for your kind review. We are very pleased to hear that you enjoyed our services and the fine details we present to make your experience a memorable one. We cannot wait to welcome you back to the Shangri-La hotel again soon. With kind regards, Jens Moesker

Los Angeles, California
Reviewed 11 December 2016

We have stayed in five star hotels around the world and none are better than this. Especially noteworthy is the superb staff, who are the friendliest and most helpful of any we have encountered anywhere. The hotel is lovely, the amenities first rate, the service impeccable and there was literally nothing about which to complain.

Review collected in partnership with shangri-la.com
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1Thank Rob H
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Rob H, We greatly appreciate the time and effort taken to share this kind feedback. I am very glad to hear that you had a memorable experience at the Shangri-La hotel, Toronto. I appreciate your kind words and I will be sharing your review with our entire team. We look forward to welcoming you back again soon. With best...

Reviewed 4 December 2016

Stayed here recently for business trip. Excellent service from check-in to check-out. Stayed in a suite room, very modern, sophisticated, all the amenities you could need. Love the in-room espresso maker, great minibar, beautiful marble bathroom with separate oversized tub and shower. Great view of the city. Will definitely stay here again.

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1Thank Derek B
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Derek B, Thank you for your kind review. We are very glad to hear that you enjoyed our amenities and the fine details we present to make your experience a memorable one. We cannot wait to welcome you back to the Shangri-La hotel again. With kind regards, Jens Moesker

Kingston, Canada
Reviewed 3 December 2016

It hits you as soon as you walk in. The scented air washes over you; you're home. The Shangri-La Toronto is a beautiful hotel with amazing staff, service, and amenities. I recommend all my friends stay here when they go to Toronto. The views are wonderful, the live music in the lobby at night is fun, and the pool area...

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1Thank Austen M
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Austen M, I would like to thank you for choosing Shangri-La Hotel, Toronto. I appreciate your review and recommendation. Please note that I have shared your kind words with the entire team. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker

Windsor, United Kingdom
Reviewed 2 December 2016 via mobile

Had a three night stay here in sept and couldn't fault it, rooms were amazing ,location great. Very professional service every detail was spot on even down to the pianist in the lobby. The spa area with outdoor pool is a nice touch,a truly five star experience.

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1Thank Rustyruss67
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Rustyruss67, Thank you for your kind review. We are very glad to hear that you enjoyed our services and the fine details we present to make your experience a memorable one. We cannot wait to welcome you back to the Shangri-La hotel again. With kind regards, Jens Moesker

Toronto, Canada
Reviewed 2 December 2016

Few hotels consistently create and maintain exquisite service like Shangri-La its like the fragrance that greets you as you enter you know its going to be excellent. You step into a different world, one of consummate service and operational excellence Sheer magic awaits

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2Thank PETER1290
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear PETER1290, I would like to thank you for choosing Shangri-La hotel, Toronto. I am pleased to hear that you had an excellent experience at our hotel. Please know that I have shared your kind words with the entire team. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker

Rochester Hills, Michigan
Reviewed 30 November 2016

I recently stayed here for a special girls weekend and we could not have been more pleased with the hotel. The hotel is beautiful in a very understated, elegant, modern way. I found all the staff we encountered to be exceptionally well trained and they all ensured we felt well cared for and appreciated. From the moment you enter the...

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1Thank Christine C
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Christine C, I would like to thank you for choosing Shangri-La hotel, Toronto. I am thrilled to hear that you enjoyed your girls weekend at our hotel. Please know that I have shared your kind words with the entire team. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens...

Venice, United States
Reviewed 30 November 2016

The Shangri-La Hotel in Toronto is a beautiful hotel, with clean and beautiful rooms with incredible views of Toronto. The food options are outstanding, and there is even a David Chang restaurant practically attached to the hotel. The lobby can get very busy, as they serve drinks and have evening entertainment. But, the lobby staff does not let the entertainment...

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1Thank Ronald S
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Ronald S, I would like to thank you for choosing Shangri-La hotel, Toronto. I am thrilled to hear that you enjoyed your experience at our hotel. Please know that I have shared your kind words with the entire team. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker

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Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more   less 

Additional Information about Shangri-La Hotel Toronto

Address: 188 University Avenue, Toronto, Ontario M5H 0A3, Canada
Region: Canada > Ontario > Toronto > Downtown West
Price Range: $435 - $701 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Toronto 5*
Number of rooms: 202
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Booking.com, Travelocity, Priceline and Jetsetter so you can book your Shangri-La Hotel Toronto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Family Hotel in Toronto
#3 Business Hotel in Toronto
#6 Romantic Hotel in Toronto
#6 Spa Hotel in Toronto
#8 Luxury Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Toronto staff and other travellers.
19 questions
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Questions? Get answers from Shangri-La Hotel Toronto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have an Amex plat card, use "The fine hotel and resorts" program to reserve your room.”
  • bathtub city view (blinds come down for privacy)
  • marble heated floors, beautiful
 of 5 bubbles Holly_campers, 20 Feb 2017 | Read review
“request for university avenue view”
 of 5 bubbles paulcP7715QY, 3 Jan 2017 | Read review
“Enjoy the lounge in the lobby with live music”
 of 5 bubbles XTCmars, 29 Dec 2016 | Read review
“Ask for a southern exposure as the skyline is superior to the south.”
  • View from the tub! Pretty impressive
  • It was a great hotel centrally located in downtown Toronto
  • Iconic skyline
 of 5 bubbles CanadaClaire, 14 Dec 2016 | Read review
“I guess higher floors room or lower rooms with a terrace regardless, the Location promises great views”
 of 5 bubbles Romperine, 12 Dec 2016 | Read review
5 of 5