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Shangri-La Hotel Toronto

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#9 of 132 Hotels in Toronto
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel Toronto
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1,095 Reviews from our TripAdvisor Community

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Showing 1,046: English reviews
Canada
Reviewed 4 weeks ago

I am not sure I can offer more than what others have already said about this hotel. I was there for business and I walked in and thought " wow ". Everything top notch. The neatest part was the TV imbedded in the mirror in the bathroom - should you need to watch TV as you are getting ready or...

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1Thank dreamer_in_kw
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear dreamer_in_kw, Thank you for choosing Shangri-La hotel, Toronto. I would like to thank you for your kind review. We are very pleased to hear that you had an excellent experience. I appreciate your feedback and I have shared your positive words with the entire team. We look forward to welcoming you back in the near future, should the opportunity...

Toronto, Canada
Reviewed 4 weeks ago

Nestled in the literal heart of the city, the Shangri-La truly lives up to its five star reputation. Being a mere 500 meters away from it's adversaries the Ritz and the Trump, this hotel truly offers some serious competition and is surely in the conversation for being the best hotel in the city core. The locker rooms, pool, sauna and...

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2Thank Amir N
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear HotelHopin, I would like to thank you for choosing Shangri-La Hotel, Toronto. I appreciate the very kind review you wrote and I have shared your positive words with our entire team. Thank you again for your feedback. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker

Toronto, Canada
Reviewed 4 weeks ago

We stayed at the Shangri-La over this past weekend. Highly recommend asking for a corner room because the view from our 8th floor bathtub was stunning once night fell and the city was lit in all its glory. We had room service for breakfast on Saturday morning. My husband ordered classic Benedict and I had waffles with coconut cream. The...

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2Thank IntrepidKristin
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear IntrepidKristin, I would like to thank you for choosing Shangri-La Hotel, Toronto. I appreciate you taking the time and effort to write a detailed review. We are very pleased to hear you had an excellent weekend stay with us. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker

Vancouver, Canada
Reviewed 5 weeks ago via mobile

This is one of my favourite spas in the city of toronto , they have an amazing spa , service is excellent and staff very professional and friendly , beautiful pool and great changing rooms. Amazing spa you won't be disappointed ! Check group on once in a while for deals

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2Thank CTI238
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear CTI238, I would like to thank you for choosing Shangri-La Hotel, Toronto. I am pleased to hear that you enjoy the Miraj Hammam Spa during your visits. Please know that I will share your kind words with the entire Spa team. Thank you again for your comment. We look forward to welcoming you back in the near future, should...

waterloo
Reviewed 20 March 2017

3 of us stayed here 1 night in February for a girls getaway and wow.... Everything was amazing, start to finish! We went with the intent to go out for the evening, but once we saw the hotel we decided to stay in and enjoy what it has to offer. The hotel is beautiful, the staff are wonderful and our...

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2Thank popcorn07
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear popcorn07, I would like to thank you for choosing Shangri-La hotel, Toronto. I am very pleased to hear that you enjoyed your experience at our hotel. Please know that I have shared your kind words with the entire team. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker

Toronto, Canada
Reviewed 18 March 2017 via mobile

My mother, 17 year old daughter, my 10 month old daughter and I attended an afternoon tea at the hotel on march 16. The food was amazing, the service perfect and a perfect atmosphere. Couldn't ask for more. It was a perfectly lovely way to spend and afternoon.

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2Thank laxmum63
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear laxmum63, Thank you for choosing Shangri-La hotel, Toronto and for taking the time and effort to write a review. I am very pleased to hear that you and your family enjoyed High Tea with us. I appreciate your feedback and have shared your kind words with the entire team. We look forward to welcoming you back in the near...

Toronto, Canada
Reviewed 17 March 2017

We have been trying different 5 star hotels in the Toronto area. This time we had heard good things about this Hotel and it had many good reviews. However, having been to different Shangri La hotels in Asia I did not find this one to be worthy of the 5 star rating. We asked for a one bedroom suite which...

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2Thank kerrieb5012017
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear kerrieb5012017, Please accept my sincere apologies in regards to your recent experience during your stay at the Shangri-La hotel, Toronto. Thank you for bringing your concerns to my attention as this gives us an opportunity to improve on our services to our valued guests. I do appreciate that you have highlighted some areas of training to us. Kindly note,...

Sydney, Australia
Reviewed 16 March 2017

We stayed for four nights in December in a one bedroom suite. After making my reservation online, I’d emailed the hotel requesting a room on a high floor with a good view and was not disappointed after checking in as both requests had been acknowledged and actioned. The suite is a good size and well laid out. The living room...

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1Thank Bertyboy78
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Bertyboy78, I would like to thank you for choosing Shangri-La hotel, Toronto and for taking the time and effort to write a detailed review. We are very pleased to hear that you had an excellent experience. Please know that I will be sharing your positive words with the entire team. We look forward to welcoming you back in the...

A TripAdvisor Member
1 review
2 helpful votes
Reviewed 16 March 2017

We often stay at this hotel when visiting Toronto. It is consistently an excellent stay. The staff and facility are very well managed. One of the best breakfasts in the city. The suites are spacious and luxurious

Review collected in partnership with shangri-la.com
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2Thank A TripAdvisor Member
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Hello, Thank you for choosing Shangri-La hotel, Toronto and for your kind review. We are very pleased to hear that you had an excellent stay with us. I appreciate your feedback and I have shared your positive words with the entire team. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards,...

Kitchener, Canada
Reviewed 15 March 2017 via mobile

A truly incredible hotel. The location was perfect for me for business travel and everything from the lobby, check-in, lounge and room exceeded expectations. The bed and pillows were extremely comfortable. Wifi was included as part of my rate and worked well. The TV in the mirror of the bathroom is a nice touch! Highly recommended.

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2Thank TheLionRampant
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear TheLionRampant, Thank you for taking the time to write a review. I am very pleased to know that you had a wonderful stay with us at the Shangri-La hotel, Toronto. I appreciate your kind words and please know that I will be sharing your comments with the entire team. We look forward to welcoming you back again soon. With...

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Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more   less 

Additional Information about Shangri-La Hotel Toronto

Address: 188 University Avenue, Toronto, Ontario M5H 0A3, Canada
Region: Canada > Ontario > Toronto > Downtown West
Price Range: $459 - $734 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Toronto 5*
Number of rooms: 202
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Shangri-La Hotels and Resorts, Orbitz, Hotwire, Priceline, Travelocity, HotelsforEveryone, TripOnline SA, Cancelon, Jetsetter, Evoline ltd, getaroom.com and HotelQuickly so you can book your Shangri-La Hotel Toronto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Family Hotel in Toronto
#3 Business Hotel in Toronto
#6 Spa Hotel in Toronto
#6 Romantic Hotel in Toronto
#8 Luxury Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Toronto staff and other travellers.
22 questions
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Questions? Get answers from Shangri-La Hotel Toronto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites are gorgeous, spacious, and great value.”
TamaraW744, 5 Apr 2017 | Read review
“Deluxe One Bedroom is well worth it”
  • deluxe one bedroom suite bathtub
  • deluxe one bedroom suite bedroom
HotelHopin, 23 Mar 2017 | Read review
“corner room, 8th floor or above”
IntrepidKristin, 21 Mar 2017 | Read review
“We paid a bit to upgrade to the executive suite so that we had the windows overlooking the city. It was a gorgeous view.”
popcorn07, 19 Mar 2017 | Read review
“Upgrade if you can, it's worth the money”
bizzyhuppy, 2 Mar 2017 | Read review
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