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The Ritz-Carlton, Toronto

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1,188 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Toronto
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Showing 1,103: English reviews
New York, NY
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 21 November 2015

My flight out to NYC was cancelled due to weather so I booked a room for the night. I had nothing - they provided toothbrush, toothpaste, deodorant, chargers for my devices, and great service! Would definitely recommend!

Helpful?
2 Thank Charo4
Bastian G, Manager at The Ritz-Carlton, Toronto, responded to this review

Dear Charo4, Thank you for taking the time post this review. I am sorry to hear that your flight to NYC was cancelled, but I am glad that decided to stay with us for the night. Hopefully we will have a chance to welcome you back very soon. Warmest regards, Bastian Germer Hotel Manager More 

Los Angeles, California
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 20 November 2015 via mobile

This property is one of my favorites. I always stay at the club level. The service and food presentations are exceptional. I must be one of the top clubs for Ritz. The pool and workout rooms are amazing. Very modern with lots of brand new equipment. The service is 5 star and has never disappointed me. The rooms are very... More 

Helpful?
2 Thank DMLadyT
Bastian G, Manager at The Ritz-Carlton, Toronto, responded to this review

Dear DMLadyT, Thank you very much for your kind words and compliments. I am very happy to hear that we are one of your favorite hotels, and I will share your wonderful comments with our Ladies & Gentlemen at The Club. We look forward to welcoming you back to The Ritz-Carlton, Toronto in the near future. Warmest regards, Bastian Germer... More 

Saint Charles, Illinois
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 November 2015

Stayed at the Ritz-Carlton Toronto this past weekend for a visit to Toronto. We stayed on the Club Level (which was FANTASTIC, and very much worth the extra cost. Their club lounge is much better than any other Ritz-Carlton I've stayed at). The room was nice, though very tan-colored. The view was nice and we were on a high floor.... More 

Helpful?
Thank Michael G
Bastian G, Manager at The Ritz-Carlton, Toronto, responded to this review

Dear Michael G, Thank you for sharing your valuable feedback with us. I am glad to hear that you enjoyed your experience at The Club, and I hope that we have the chance to welcome you back very soon. Warmest regards, Bastian Germer Hotel Manager More 

Wasaga Beach, Canada
Level Contributor
117 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 16 November 2015

I attended an RBC luncheon at the Ritz. The service was excellent and the food was very good. They served an green salad and chicken that were both tastily prepared. The only disappointment was the dessert. I would recommend attending a luncheon at the Ritz, due to the service.

Helpful?
Thank JStewart515
Bastian G, Manager at The Ritz-Carlton, Toronto, responded to this review

Dear JStewart515, Thank you very much for your kind review. I am glad to hear that you enjoyed the Lunch that was served during the RBC event. We look forward to welcoming you back to The Ritz-Carlton, Toronto very soon. Warm regards, Bastian Germer Hotel Manager More 

Toronto, Canada
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 November 2015 via mobile

We didn't stay at the hotel but decided to go to the lounge after dinner elsewhere. I have to say that we were unimpressed. The service was fine but the decor was average at best which was surprising for a Ritz Carlton. The "library" area was basic with the shelves being used for general storage of unused items. Not that... More 

Helpful?
1 Thank Ronnie V
Bastian G, Manager at The Ritz-Carlton, Toronto, responded to this review

Dear Ronnie V, Thank you for taking the time to post a review. I am sorry to hear that you did not enjoy the decor at DEQ Lounge, and I have taken note of your comments. Hopefully we will have an opportunity to welcome you back. Warmest regards, Bastian Germer Hotel Manager More 

Tampa, Florida, United States
Level Contributor
402 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 16 November 2015

Stayed one night for a conference. Reception was efficient. My room wasn't ready and they said it would be ready at 1400 but wasn't ready till 1500. Room was well set up, good electrical outlets, clean.

Helpful?
3 Thank David M
Bastian G, Manager at The Ritz-Carlton, Toronto, responded to this review

Dear David M, Thank you very much for taking the time to post a review. We hope that we have the chance to welcoming you back very soon. Warmest regards, Bastian Germer Hotel Manager More 

Plymouth
Level Contributor
177 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 16 November 2015 via mobile

Most people arrive at the hotel in stretch limos or luxury cars. We arrived from the railway station, dragging our luggage. But we were welcomed like royalty! We couldn't touch our luggage again till it was delivered to our room. Once checked in we were greeted by name by every member of staff. Our room had a terrific view over... More 

Helpful?
4 Thank KrispyPlymouth
Bastian G, Manager at The Ritz-Carlton, Toronto, responded to this review

Dear CrispyPlymouth, Thank you ever so much for your wonderful review. I am glad to to hear that you enjoyed your recent stay with us. We look forward to welcoming you back next time you're in Toronto. Warmest regards, Bastian Germer Hotel Manager More 

Sudbury, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 November 2015

location, location, location Trafago got us there, best price. The pool was a bit shallow but swim able. The jacuzzi seemed a bit unsanitized and not hot enough. The restaurant food and service over the top. Cheese cave unique.

Review collected in partnership with Amoma.com

Helpful?
2 Thank Eric S
Bastian G, Manager at The Ritz-Carlton, Toronto, responded to this review

Dear Eric S, Thank you very much for your kind review. Hopefully we will be able to welcome you back to The Ritz-Carlton, Toronto in the near future. Warmest regards, Bastian Germer Hotel Manager More 

Glyfada, Greece
Level Contributor
79 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 November 2015 via mobile

When at the end of your stay you notice you have no complaints about your hotel.... that's a great hotel.! Conveniently located, the right size, the right amenities and kind staff!! The Toca restaurant offers succulent meals and the nearby Shore Club offers a good choice of lunch and dinner venues without having to hop in cab.

Helpful?
2 Thank pchrist0
Bastian G, Manager at The Ritz-Carlton, Toronto, responded to this review

Dear pchrist0, Thank you very much for taking the time to post this wonderful review. I am glad to hear that you enjoyed your recent stay with us as well as your meal at TOCA. Hopefully we will be able to welcome you back to The Ritz-Carlton, Toronto very soon. Warmest regards, Bastian Germer Hotel Manager More 

Toronto, Canada
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 November 2015

A little less traditional than other Ritz properties we have visited. Nice room with a good view. Service was excellent but seemed a bit impersonal.Close to theater district and downtown restaurants and activities.

Helpful?
Thank Julie S
Bastian G, Manager at The Ritz-Carlton, Toronto, responded to this review

Dear Julie S, Thank you very much for taking the time to post reviews for both the hotel and TOCA. I am sorry to hear that the experience was not what you expected. If possible, I would like to learn more about your stay. Kindly contact me at: (416) 585-2500. Thank you very much. Warmest regards, Bastian Germer Hotel Manager More 

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Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Toronto’s most centrally located AAA Five Diamond award winning hotel, The Ritz-Carlton, Toronto welcomes guests to the heart of Canada’s most culturally diverse city. Just steps from the city’s financial district and cultural attractions, the luxury hotel offers views of the CN Tower, Lake Ontario and downtown Toronto. Featuring Canada’s only cheese cave at TOCA Restaurant, an outdoor terrace at DEQ, and the #1 Hotel Spa in the world, The Ritz-Carlton, Toronto offers an oasis in the heart of the city. ... more   less 

Additional Information about The Ritz-Carlton, Toronto

Address: 181 Wellington St W, Toronto, Ontario M5V 3G7, Canada
Region: Canada > Ontario > Toronto > Downtown West
Price Range: $399 - $926 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Toronto 5*
Number of rooms: 263
Reservation Options:
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Also Known As:
Ritz-Carlton Toronto Hotel Toronto
Hotel Style:
#1 Romantic Hotel in Toronto
#4 Spa Hotel in Toronto
#5 Business Hotel in Toronto
#5 Luxury Hotel in Toronto
#5 Family Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Toronto staff and other travellers.
7 questions
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Questions? Get answers from The Ritz-Carlton, Toronto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High up for views”
 of 5 bubbles OctM, 1 Dec 2016 | Read review
“CN Tower great view and the water”
 of 5 bubbles Janhutchinson, 14 Nov 2016 | Read review
“Pay the extra for the Executive Floors”
 of 5 bubbles 11Scout123, 6 Nov 2016 | Read review
“High floors facing the lake”
 of 5 bubbles selsay, 3 Nov 2016 | Read review
“This is the Ritz Toronto - all rooms are great. Although a view of the lake and CN Tower is quite pleasing to the eye!”
 of 5 bubbles lbourgon, 2 Nov 2016 | Read review
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