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I have been in the midst of trying to secure a group block reservation for the last 5 weeks for a nearby wedding taking place in 2018. My first phone call I spoke to Ahmad Popalzay in the group reservations department who mentioned he would...More
Response from Maria P, Manager at Edward HotelResponded 18 November 2017
Thank you for taking the time to share your valuable review, we appreciate your feedback, both positive and constructive. Please know that I have shared your concerns with Ahmad, and he would like to apologize and assure that it wasn’t his intentions to...More
We stayed here with a local tour group. The Lobby is big. Concierge is not attended. Room size is reasonable but dated. Bathroom needs maintenance. Free Wi-Fi and coffee machine are provided. The fridge turned on but with pool of water on the bottom. Early...More
Response from Maria P, Manager at Edward HotelResponded 24 October 2017
Thank you for taking the time to write a review about your stay and provide us your feedback. We sincerely appreciate your valuable comments. We will continue strive to improve ourselves to the next level. Thank you for choosing Edward hotel.
Unfortunately my company has booked us for conferences at this hotel a few times over the past year. I have not stayed in the guest rooms but the facilities and meeting rooms could be greatly improved, as could the service. The first time we used...More
Thank Dan M
Response from Maria P, General Manager at Edward HotelResponded 24 October 2017
Thank you for taking the time to voice out your concern. Please accept my sincere apology for your unpleasant experience. We will communicate your concerns to our departments. I would also like to assure you that our Front Desk and Catering specialists are...More
I booked the Edward using Hotwire (so I didnt get to pick the hotel). When I arrived, I found that Hotwire had broken my stay into 2 reservations. The clerk wasnt able to combine them for some reason and required me to come back the...More
Management response:Responded 27 September 2017
Thank you for sharing your experience and concerns with us. We strive to provide outstanding service and hospitality to every guest, yet it seems we fell short this time. I am sorry to hear that a program mistake in a reservation has troubled...More
I spend at least 10 days each month living in hotel rooms and I have to say this was one of the worst. The customer rep at the front desk sent me to two ice machines on two different floors and neither worked. I found...More
Thank Sharron M
Management response:Responded 20 September 2017
Thank you for choosing our hotel as well as for sharing your concerns with us. We are sorry to hear that your stay was disappointing. The cleanliness of our property is one of our top priorities and we have already discussed your concerns...More
North York is one of Toronto's most culturally diverse neighborhoods. Home to a number of cultural events throughout the year that celebrate the city's varied ethnic communities, it's always worthwhile to see what's going on in the area. Its cross-section of inhabitants include students and long-time residents, giving North York an eclectic feeling of being both local and international. Extremely family-friendly,
its rivers, arboretums, and parks cater to outdoor activities, while its historical villages paint Toronto's history in exciting shades. Bumper cars, mini golf, and inexpensive shopping also help cater to the inclusive family feel.