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DoubleTree by Hilton Hotel Toronto Downtown

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#32 of 132 Hotels in Toronto
Certificate of Excellence
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DoubleTree by Hilton Hotel Toronto Downtown
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1,629 Reviews from our TripAdvisor Community

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Showing 1,444: English reviews
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Reviewed yesterday NEWvia mobile

Sometimes a hotel is just right. I didn't expect anything special, been to many hiltons and doubletrees, but this place stood out by just a lot of little details. You can grab coffee, drinks, and many small items 24/7, and just fill in a form, talk about trusting your customers. The bar is great, very nice beers, the rooms are...

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Helpful?
Thank Ferd S
Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 30 January 2017

First off, I want to give a shout out to Laticia at the front desk--she checked us in efficiently, and in a pleasant and friendly manner. She had a great personality and made us feel like she really did want to "make it right" (their slogan) for our stay! We were also pleased with the bell service for luggage storage...

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Helpful?
2Thank vinoblanco8888
About Hotel's Favourite Review
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear vinoblanco8888 Thank you so much for taking the time to post your review of our hotel and for sharing your feedback about your most recent stay with us. I am thrilled that Laticia made such a wonderful impression on you and helped start your stay off right and it was certainly a pleasure sharing your comments with her. Thank...

Reviewed 2 days ago NEWvia mobile

This hotel has a very low standard in terms of customer service and cleanliness of rooms. We arrived at our very expensive suite only to find it appeared as if no one had stayed in the suite for some time: the main larger bathroom was locked and we had to call down to the front desk to get the maintenance...

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Helpful?
Thank DeeFromToronto
Toronto, Canada
Reviewed 5 days ago NEW

my wife,son and I spent a weekend in Toronto for a Blackhawks hockey game and to see hall of fame. we decided to stay at the double tree because we have stayed at them in the past and because of the location. this hotel did not disappoint. early check in , help with car rental, concierge people always there with...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank michaelwD1477JJ
Yardley, PA
Reviewed 5 days ago NEW

Overall, very satisfied with my choice! The room was somewhat small but comfortable, with a refrigerator (I always appreciate that) and decent wifi. The bathroom was somewhat small too, and the tub was a bit uncomfortable--short and shallow. And the TV was boring: no movie channels (maybe there just aren't many options on Canadian TV) and most channels are low-definition....

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1Thank DrGoldin
Windsor, Canada
Reviewed 1 week ago

Not my first stay at this hotel. Close to shopping and shows. Great staff, will stay here again. It's our go to hotel for our frequent trips to Toronto. Walking distance to anything you might want to do in the down town core.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank gregn221
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Thank you so much for taking the time out of your schedule to let us know how we are doing! I am happy you had a great trip to Toronto and that our staff was able to help in the overall experience of your time here with us. We look forward to seeing you again in the future.

Napanee, Canada
Reviewed 1 week ago via mobile

I was there on Business and the place was very clean and staff was awesome to deal with would stay there again also like how I got a chocolate chip cookie, when I checked in. The one drawback is that parking is an extra cost on top of it all but not a deal breaker in my opinion just have...

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Helpful?
Thank Brian H
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Thank you very much for letting us know how we are doing! I am glad to hear that you were given our world famous Chocolate Chip and Walnut cookie when you checked in , we'll have more for your next visit! We look forward to seeing you again in the future.

New York City, New York
Reviewed 1 week ago

I don't know how Henry does it. I get grouchy sometimes, but Henry, one of the desk clerks at the Toronto DoubleTree, is invariably cheerful, and he helps to make my return to the DoubleTree pleasant. I travel a lot on business and am not looking for fancy. I just need a comfortable place to return to after the day's...

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Helpful?
Thank Dan1729
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Thank you for taking the time to let us know how your most recent stay with us was, and more importantly to recognize one of our superstars on the front desk. Henry truly embodies our values and focus on exceeding guests satisfaction and will be thrilled to hear of your comments. Thank you again and we look forward to your...

Jordan, Canada
Reviewed 1 week ago

Great friendly staff and very clean! Would stay here again when in Toronto. Great location, close to subway and on streetcar line. Kids loved the quality of wifi in room as they are Habs fans and had to watch the game online!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 426RossM
Woodstock, Canada
Reviewed 1 week ago

My husband and I came to Doubletree to celebrate our first wedding anniversary. I casually mentioned this to the front desk host, Princess, whom gave me her card and let us know if there was anything we needed we could contact her directly. We went out for dinner and upon arrival to our room was a chocolate dessert with anniversary...

Review collected in partnership with DoubleTree by Hilton
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Thank X1321KJhollyb

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Staying in Downtown

Neighbourhood Profile
Downtown
At the heart of Toronto, Downtown is the destination for cheap eats and fast fashion. Cut through by hip and trendy Yonge Street, the vibe here is young, with a strong student influence from the Ryerson University Campus. As a result, the Downtown area is always in flux: undergoing the construction of new facilities, with fresh retail spaces and pop-up cafes. Home to Toronto's largest indoor shopping mall, a number of vintage cinemas, and a healthy nightlife centered on the area's Distillery District bar and clubs near the East End, it's both an easygoing daytime spot and a popular party place after sunset. It also features some of Toronto's best outdoor landmarks, including Yonge-Dundas Square and the Nathan Phillips Square: perfect for a concert, a skate, or a relaxing sit-down.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to The Doubletree by Hilton Toronto Downtown. This full service hotel is located at the heart of the city’s financial, research, entertainment, dining and shopping districts. The hotel has a total of 486 modern contemporary fully renovated guest rooms including 34 suites and luxury suites with windows that open. In room amenities include high speed wireless internet access, in room work desk and voice mail, complimentary newspaper delivered to your room, on command in room movie, music and video games. The hotel boasts two 4 Diamond rated restaurants, namely Hemispheres Restaurant and Bistro and Lai Wah Heen. Additional hotel amenities include indoor pool, a brand new state of the art fitness center and business center. The hotel has 13,000 square feet of event space and is well known in the city for its exceptional and professional catering service for both business and leisure events including weddings. The hotel is walking distance to numerous Fortune 500 Companies, the University of Toronto, several world renowned hospitals including Mount Sinai, The Hospital for Sick Children and Toronto General, Queens Park, the Law Society of Upper Canada, Ontario Art Gallery, CN Tower, Royal Ontario Museum, Mars Center, US Consulate, Canadian Opera Company. Hockey Hall of Fame, Eaton Shopping Center, Rogers Center and Air Canada Center are also easily accessible. The hotel is minutes from Union Station, easily accessible off the Gardiner Expressway, Billy Bishop Toronto Island Airport as well as 40 minutes from Pearson International Airport. As one enters the grand lobby with its cascading staircase, one is immediately welcomed by the gracious staff, ready to offer the exceptional quality service for which the hotel is known. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Toronto Downtown

Address: 108 Chestnut Street, Toronto, Ontario M5G 1R3, Canada (Formerly The Metropolitan Hotel)
Region: Canada > Ontario > Toronto > Downtown
Price Range: $196 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Toronto Downtown 3.5*
Number of rooms: 486
Reservation Options:
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Also Known As:
Metropolitan Hotel Toronto
Hotel Style:
#29 Romantic Hotel in Toronto
#30 Business Hotel in Toronto
#30 Family Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Toronto Downtown staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Toronto Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors have better views”
 of 5 bubbles DrGoldin, 24 Mar 2017 | Read review
“Choose a king room if you like a spacious room”
 of 5 bubbles BennyLondonON, 1 Mar 2017 | Read review
“Ask for a room with a view of the CN Tower, if available.”
 of 5 bubbles downsieny, 1 Mar 2017 | Read review
“Quieter rooms are away from elevator and ice machines.”
 of 5 bubbles PierceyL, 25 Feb 2017 | Read review
“was on 12th floor-very quiet”
 of 5 bubbles patb663, 28 Jan 2017 | Read review
5 of 5