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The Westin Harbour Castle

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#40 of 131 Hotels in Toronto
Certificate of Excellence
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3,555 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Harbour Castle
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Showing 3,291: English reviews
Calgary, Canada
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 20 April 2014

This hotel is located right on Toronto's waterfront and is about a 5 minute walk to Union Station. My room was nice but a little dated. The great things about this hotel are that is is very quiet at night and it has a great fitness centre & pool. The only downside to this hotel is that there aren't a... More 

Helpful?
Thank Calgary_Explorer
GeneralManagerWestin, Manager at The Westin Harbour Castle, responded to this review

Dear Calgary_Explorer, This is a fantastic review – thank you for sharing it. It was a pleasure welcoming you recently and I am pleased that you enjoyed the serenity of our location and took advantage of our facilities. I am not sure that you saw it but a brand new Tim Horton’s opened right across the street from us! I... More 

Au, Austria
Level Contributor
4 reviews
Reviewed 19 April 2014

If you love a view of the Lake Ontario and are looking for an excellent hotel in the Toronto area. Look no further...The Westin Harbour Castle is one of my favorite places to stay when I am visiting Toronto. My wife and I love staying here because of the close proximity of the Rogers Center, The Air Canada Center and... More 

Helpful?
Thank libery h
GeneralManagerWestin, Manager at The Westin Harbour Castle, responded to this review

Dear guest, It was a pleasure to welcome you during your recent visit to Toronto. I am really pleased to read that you enjoyed your time with us and truly appreciated the views of Lake Ontario and our location Our team will look forward to welcoming you back next time you are in town! Safe travels, Be well Candida Azevedo... More 

Lincolnshire, United Kingdom
Level Contributor
45 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 19 April 2014 via mobile

Good location for town, trains/subway/buses (bus stops ourside). Stayed for 4 nights in a lake view room (717). Very quiet, but just get ship noise from ferries/boats leaving or putting on cargo about 6am. Good choice of bedding, as we were allergic to feathers/downs we took off all pillows/duvets and still had 2 pillows and a duvet each. Staff friendly,... More 

Helpful?
Thank jadeg100
GeneralManagerWestin, Manager at The Westin Harbour Castle, responded to this review

Dear jadeg100, Thank you for staying with us recently and for sharing some thoughts on your experience. I am pleased to read that you slept well on your Westin Heavenly Bed. I will make sure to thank our concierge David for taking great care of you and providing you with some helpful advices. I look forward to welcoming you back.... More 

Winnipeg, Canada
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 17 April 2014 via mobile

Surprisingly disappointed! Stayed here last weekend for 2 nights. To begin,I was surprised the rate quoted of $189 night was so low for a premiere downtown Toronto property,so we upgraded to a suite. Silly me,I assumed it was a premiere property. What we found on the other hand was a Westin property in serious decline, partially the physical premises but... More 

Helpful?
2 Thank Wayne T
GeneralManagerWestin, Manager at The Westin Harbour Castle, responded to this review

Dear Wayne T, First of all, let me start by thanking you for staying with us recently and for taking the time to share your review. I am sorry that you did not like our ‘Make a Green Choice’ program. This sustainable program is a Starwood initiative that travelers can find at all Starwood properties around the world. Since it... More 

Edinburgh, United Kingdom
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 16 April 2014

We arrived shattered after flight from Iceland. Check in was quick and painless, no waiting in a queue although I guess that is luck more than. As a starwood preferred guest we were put on a Starwood Floor I think t was 33 which is top floor before penthouse. Room was huge, 2 large beds and a view of the... More 

Helpful?
Thank Niall W
GeneralManagerWestin, Manager at The Westin Harbour Castle, responded to this review

Dear Niall W, It was a pleasure to welcome you during your recent visit to Toronto. I am really pleased to read that you enjoyed your time with us and got upgraded to a higher floor. Our team will look forward to welcoming you back next time you are in town! Safe travels, Be well Candida Azevedo Hotel Manager More 

Calgary, Canada
1 review
Reviewed 16 April 2014

Front Desk girl Rechelle is awesome!!! I told her this is my first trip and she offered me SPG status, and upgraded me as a welcome gift to 25th floor and lake view room!!! Wow what more can you ask for? Went to the room and the view is panoramic, as the room pretty much "fell into the lake" itself.... More 

Helpful?
Thank ERIC P
GeneralManagerWestin, Manager at The Westin Harbour Castle, responded to this review

Dear ERIC P, WOW, this truly is a wonderful review – thank you for sharing it! I understand you thoroughly enjoyed your stay and I am pleased that Rechelle took such great care of you. I will make sure to thank her on your behalf. This is exactly how it should feel at Westin! I will look forward to your... More 

Guelph, Canada
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 15 April 2014

Stayed at the Westin for a couple nights at the beginning of April with a friend as we were going to a hockey game at the ACC (location is fantastic if going to any event at the ACC). Was impressed with the staff both at check in and throughout the stay, they were very eager to please. Room service was... More 

Helpful?
Thank SarNadF
GeneralManagerWestin, Manager at The Westin Harbour Castle, responded to this review

Dear FallAutumn I appreciate you sharing some comments on your recent visit. I am delighted to read that you enjoyed your stay and I will make sure to share your feedback with our in-room dining team. I look forward to welcoming you back. Thank you again for sharing your kind recommendation. Be well Candida Azevedo Hotel Manager More 

Mississauga, Canada
1 review
Reviewed 15 April 2014

I arranged a surprise shower for my friend this past weekend with the help of the event planning team at the hotel.All of the woman who attended told me what a great time they had and how impressed they were with not only the rooms but the service as well. i will definately be back and would always consider the... More 

Helpful?
Thank Jorie P
GeneralManagerWestin, Manager at The Westin Harbour Castle, responded to this review

Dear Jorie P, What a great surprise! From reading your review, I trust that the shower was a success as you all ladies had a great time. This is fantastic to read your kind words and I sincerely appreciate you trusting us while organizing that special celebration. Looking forward to seeing you all soon! Be well Candida Azevedo Hotel Manager More 

Mike777
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 April 2014 via mobile

Nice hotel, gym & pool are great. So pleasant to see the harbour from the back of the hotel. The room was quite spacious, very clean,quiet with a nice view.Quite a big choice of tv channels. Staff are friendly, efficient, you can tell they are trained to the highest standards of the hospitality industry. Only thing, everything is really dark... More 

Helpful?
Thank Mikem777
GeneralManagerWestin, Manager at The Westin Harbour Castle, responded to this review

Dear Mikem777, Thank you for sharing your recent experience with us. I'm happy to see that your recent visit to Toronto was enjoyable and that you all had time to enjoy our swimming-pool and WestinWorkout Fitness Studio. I will make sure to thank the team for taking such great care of you. Thank you again, Be well Candida Azevedo Hotel... More 

Toronto, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 April 2014

We stayed here on the Saturday evening and overall it was a good experience. The hotel itself is showing its age a bit. We did however get a great rate for the night so I have no complaints. The sound proofing through the walls isn't the best. We could hear kids screaming. We called the front desk and the desk... More 

Helpful?
Thank Christopher H

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Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to The Westin Harbour Castle, Toronto. Our downtown Toronto hotel is located on the vibrant waterfront of Lake Ontario, where you can enjoy Toronto's seasonal events. ... more   less 

Additional Information about The Westin Harbour Castle

Address: 1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
Region: Canada > Ontario > Toronto > Downtown West , Harbourfront
Price Range: $153 - $415 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Harbour Castle 4*
Number of rooms: 977
Reservation Options:
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Also Known As:
Westin Harbour Castle Hotel Toronto
Westin Hotel Toronto
Westin Toronto
Westin Harbor Castle Hotel Toronto
Toronto Westin
Westin Harbour Castle Toronto
Hotel Style:
#17 Spa Hotel in Toronto
#27 Family Hotel in Toronto
#28 Romantic Hotel in Toronto
#28 Luxury Hotel in Toronto
#40 Business Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Harbour Castle staff and other travellers.
28 questions
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Questions? Get answers from The Westin Harbour Castle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a room on a high floor facing the water, great views and very quiet.”
 of 5 bubbles Luanne226, 30 Nov 2016 | Read review
“Get a room that looks at the lake! Beautiful! Also, we had a room next to elevators and on 8th floor-- super convenient and not a bit loud! ”
 of 5 bubbles LTremonti, 29 Nov 2016 | Read review
“Lake view is just amazing!”
 of 5 bubbles TimaF_12, 29 Nov 2016 | Read review
“request a room that is fully renovated”
 of 5 bubbles 402MO, 28 Nov 2016 | Read review
“No mini bar which was fine for me but may not be for others.”
 of 5 bubbles I4909SBmarieb, 27 Nov 2016 | Read review
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