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The Westin Harbour Castle

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#37 of 132 Hotels in Toronto
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1 room 2 adults 0 children
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The Westin Harbour Castle
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3,774 Reviews from our TripAdvisor Community

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Showing 3,499: English reviews
Kitchener, Canada
Reviewed 27 August 2014

Spectacular view overlooking the lake from the 21st floor corner suite. Beds were very comfortable although only double size. Pool and hot tub were clean and inviting. Staff was helpful and friendly. Lobby was quite large and bright. No fridge (except for a fee).

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Helpful?
Thank BtheTourist
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear BtheTourist, Thank you for your review. What you described is exactly what we strive for at The Westin Harbour Castle and I am pleased to know that your stay with us was flawless. I’m delighted to hear that you enjoyed our Heavenly Beds and had to time to refresh and renew in the Pool. We hope to have the...

London, United Kingdom
Reviewed 26 August 2014

The Westin Harbour Castle fulfilled your typical Westin standards; the beds are hard to beat, the room was comfy and decently appointed (standard Westin look,) the staff was very friendly - but the best part of my stay was the gorgeous view! The pool was terrific, & enjoyable for my group. We ordered room service once; it came quickly and...

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Thank JetSet1983
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear JetSet1983 Thank you for posting your review. Our promise at Westin is to ensure our guests leave feeling better than when they arrived and it sounds like we delivered on that promise. I’m delighted to hear that enjoyed all the hotel had to offer along with our great neighborhood. I hope to have the pleasure of welcoming you back...

Nanton, Canada
Reviewed 25 August 2014

Hotel is very very busy, room was just OK. Double beds were small, assumed room would have queen beds. Shower would not drain, no extras in room (fridge, blankets) no free wi-fi, (only in the lobby) think it was $15 for a 24 hr period. Thought that was odd, the $99/night hotels offer free wifi.

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1Thank Dave M
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear Dave M, Thank you for taking the time to post your review. We appreciate your feedback and I have forwarded your concerns onto my leadership team for review. I hope to have the pleasure of welcoming you back soon. Be well, Tim Reardon General Manager

Barrie, Canada
Reviewed 25 August 2014

We had a Lakeview room on 30th floor. The pool was very busy when we went to use it. There are good facilities and it is close to Air Canada Centre where we were attending a conference.The room was comfortable and the bed gave us a good sleep.

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Helpful?
Thank paulwilkes7
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear paulwilkes7, Thank you for posting your review. I’m delighted you enjoyed the hotel and its location. Our promise at Westin is to ensure our guests leave feeling better then when they arrived. I’m pleased you enjoyed your stay and hope you enjoy the rest of the summer. Be well, Tim Reardon General Manager

crewe
Reviewed 25 August 2014 via mobile

This is a very big hotel with a large and beautiful lobby area and a lovely park area behind the hotel. The rooms are very clean and comfortable however they are starting to look a bit dated and the air conditioning system is very noisy. If the rooms were as nice as the lobby area, this could easily be a...

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1Thank Ross C
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear dallas18, Thank you for taking the time to post your review. I’m delighted to hear that you enjoyed our hotels look and feel in the lobby plus the surrounding area. I appreciate your feedback in regards to our guestrooms I have forwarded your concerns to our Engineering team in regards to AC. I hope to have the pleasure of...

Reviewed 25 August 2014

We decided to go to Toronto for our anniversary. We decided to stay at the Westin. That was a huge mistake. We waited 15 minutes to leave our car with the valet. We stood in line in the lobby for 30 minutes to check in. We were told it would be 90 minutes before our room was ready. Four hours...

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5Thank metoliousj
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear metoliousj, We appreciate you taking the time to post your review about your recent stay with us. While your experience isn't typical of the service we normally provide I sincerely apologize for the challenges you faced. Rest assured I am personally following up with my team so we are able to avoid this situation in the future. Again, thank...

Milwaukee, Wisconsin
Reviewed 21 August 2014

The rooms were spacious. The beds and pillows were very comfortable. With many pillows to choose from it was very easy to get a good night sleep. The workout room and pool area was well appointed. Nicely located at the harbourfront it was very scenic and with the walkway was close to get to.

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Helpful?
Thank JL2z
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear JL2z, Thank you for posting your review we appreciate the feedback. Our promise at Westin is to make sure that you feel better when you leave than when you arrived and I am delighted that you enjoyed our Westin Heavenly Bed and WestinWORKOUT. It’s great to hear that you also enjoyed the location of the hotel and the great...

Coopersburg, Pennsylvania
Reviewed 21 August 2014

I could not have asked for a better view then overlooking the harbour, watching planes and ferries land, sail boats on the water, and a beautiful sky. My room was perfect, no outside noise could be heard, the bed one of the most comfy I've been in as I travel the country and Canada for business. The staff was friendly,...

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Helpful?
Thank wkrupa
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear wkrupa, Thank you for taking the time to post your review. It’s great to hear that you thoroughly enjoyed your experience with us and that our associates made you feel welcome and cared for. Our promise at Westin is to ensure you leave feeling better then when you arrived and I believe we lived up to that. Looking forward...

Reviewed 21 August 2014

I stayed here a couple of week ago and loved it. I used BA points to book the hotel, so really can't complain about one thing, except an odd wet patch in front of the bathroom, which greeted us as we entered our room. We called downstairs for someone to clean it up and then went out. We got back...

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Helpful?
Thank chrissiij
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear chrissiij, Thank you for posting your review about your recent stay. I’m delighted to hear that you enjoyed the great views and location of the hotel. My apologies that your issue wasn’t dealt with on your first call and rest assured I have personally followed up with my team so we are able to avoid this situation in the...

Arlington, Virginia
Reviewed 21 August 2014 via mobile

We got a lake view junior suite on the 24th floor and it was an amazing view during the day. The price is high (for everything) but if you know this going in then it may be worth it. Note that the entire Queens Quay waterfront is under construction (streets and buildings) and it looks and sounds like it all...

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2Thank Blaine M
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear Blaine M, Thank you posting your review on your recent stay. We appreciate your patients on the City construction project along the Harbourfront area we are excited for the end result and I’m sure you will be please as well. It’s great to hear that you and your family were able to enjoy the pool during your stay. I...

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Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to The Westin Harbour Castle, Toronto. Our downtown Toronto hotel is located on the vibrant waterfront of Lake Ontario, where you can enjoy Toronto's seasonal events. ... more   less 

Additional Information about The Westin Harbour Castle

Address: 1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
Region: Canada > Ontario > Toronto > Downtown West , Harbourfront
Price Range: $185 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Harbour Castle 4*
Number of rooms: 977
Reservation Options:
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Also Known As:
Westin Harbour Castle Hotel Toronto
Westin Hotel Toronto
Westin Toronto
Westin Harbor Castle Hotel Toronto
Toronto Westin
Westin Harbour Castle Toronto
Hotel Style:
#16 Spa Hotel in Toronto
#26 Luxury Hotel in Toronto
#27 Family Hotel in Toronto
#28 Romantic Hotel in Toronto
#40 Business Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Harbour Castle staff and other travellers.
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Questions? Get answers from The Westin Harbour Castle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for North Tower, balcony on a nice day.”
 of 5 bubbles BKCUBA, 25 Feb 2017 | Read review
“Maybe, softer bathroom tissue....?”
 of 5 bubbles , 23 Feb 2017 | Read review
“Ask for a lakeside view. Don't dine in Toula!”
 of 5 bubbles 420lizk, 23 Feb 2017 | Read review
“Ask for an upgrade to a lake view!”
 of 5 bubbles ackerblade, 21 Feb 2017 | Read review
“The adjoining room doors should be better sound proofed we could hear out neighbours very easily ”
 of 5 bubbles davemI3219GL, 20 Feb 2017 | Read review
5 of 5