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Sheraton Centre Toronto Hotel

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#16 of 131 Hotels in Toronto
Certificate of Excellence
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Sheraton Centre Toronto Hotel
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796 Reviews from our TripAdvisor Community

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Showing 719: English reviews
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed yesterday NEW via mobile

We stayed at the Sheraton for 5 nights holiday; it was my 5th stay and I'm SPG Gold. Overall it was a good stay. Room was large and well appointed with an excellent view. Service in the club lounge was excellent at breakfast and in the evenings. The gym and pool are excellent. The location is brilliant. Concierge was helpful.... More 

Helpful?
Thank Andy F
Shrewsbury, United Kingdom
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 days ago NEW

Stayed here for 5 days on a conference in late Nov/Dec. Check-in queue quite long, but staff were great when we finally reached the desk, travelling from the UK and asked for a room with a decent city view and the desk staff were very happy to help. Rooms very familiar for chain hotel, great bed, huge TV and lots... More 

Helpful?
Thank sluggy17
Bridgenorth, Canada
Level Contributor
3 reviews
Reviewed 3 days ago NEW

We had a room which looked over Toronto City Hall which was spectacular. From the comfort of our room we could watch the skaters on the rink and take in all of the Holiday decorations. What a view! We dined at the restaurant which was serene and inviting. The food was very good and the service excellent. Overall an excellent... More 

Helpful?
Thank sullivan965
Toronto
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 days ago NEW

The Hotel was good and the room was great. I had problems with the Room wired Internet but was able to use the Wifi. My biggest complaint was I had to pay almost $20 including Tax for one day WifI access. At least the Marriott Hotels, you get free Wifi with your Marriott Rewards Membership and I am a Starwoods... More 

Helpful?
Thank PearceAV
Calgary, Canada
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 days ago NEW

My recent stay at Sheraton Toronto met/exceeded all expectations. The room was nicely appointed and the recent renovations were great. Clean and on point. Check in was perfect, had to wait for an upgraded room but was with it. The club lounge is the best in the Sheraton world! Great food choices, helpful staff and incredible views! Finally, the gym... More 

Helpful?
Thank MJB1010
Ottawa, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

The Sheraton Centre is a hotel with an excellent location and easy access in the core of Toronto. Staff are very good at providing a high level of service. The one negative is the bathroom amenities are inadequate and seldom replenished during a multi-day stay. Maid service was good but could have been better.

Helpful?
Thank Vanguard2001
David C, Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, thank you for staying with us and we wish to have you back again soon. Thank you for your review. Warm regards, Michael Farquharson Hotel Manager More 

Ontario's Highlands, Canada
Level Contributor
168 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 4 days ago NEW

We always take the grandkids to a downtown hotel. This is the perfect spot, so close to everything. They love to swim in the indoor/outdoor pool. It is close to sporting events, museums and galleries and shopping too. My granddaughter and I used the workout room. She, at 14 was way better on the treadmill while 66 yr old grandma... More 

Helpful?
Thank needles4ewe
David C, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, we are glad to know you bring your grandkids along with you to stay with us. We hope to have you back again. Thank you for the fantastic review! Warm regards, David Connor General Manager More 

Mississauga, Canada
1 review
Reviewed 4 days ago NEW

I have been to other Sheraton locations before, but I can tell you that my experience at the Sheraton Centre Hotel in Toronto, far exceeded my expectations. Their level of service, support, customer intimacy and engagement was superb! They made everything possible for us and our guests to have a wonderful experience. Thank you Sheraton Toronto!

Helpful?
Thank tmarvaki
David C, Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, we are very delighted to know you had a wonderful stay and that we met and exceeded your expectations. We wish to have you back again soon! Thank you for the superb review. Warm regards, Michael Farquharson Hotel Manager More 

Burlington, Canada
1 review
Reviewed 5 days ago NEW

Toronto was packed for the 104th Grey Cup and line-ups were fierce everywhere, but that didn't deter the fabulous service we received a the Sheraton Centre Toronto. The person who checked-us in was extremely pleasant, smiling and although our room was not quite ready, offered us an alternate room. She provided a full description of the room, including its location... More 

Helpful?
Thank scoots310
David C, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, thank you for choosing to stay with us and we wish to have you stay with us again soon. Thank you for your fantastic review! Warm regards, David Connor General Manager More 

1 review
Reviewed 5 days ago NEW

This hotel provides excellent service and is my "go-to" hotel in Toronto. The Front Desk called me on my first night to ensure everything in my room was to my satisfaction, which I really appreciated.

Helpful?
Thank Heather H
David C, Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Heather, thank you for always considering to stay with us. Thank you for your great review. Warm regards, Michael Farquharson Hotel Manager More 

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Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Sheraton Centre Toronto Hotel lobby features a 2.5-acre waterfall garden. With over 100,000 sq ft of meeting and event space, we're perfect for your next conference, convention, or wedding. ... more   less 

Additional Information about Sheraton Centre Toronto Hotel

Address: 123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
Region: Canada > Ontario > Toronto > Downtown West
Price Range: $173 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Centre Toronto Hotel 4*
Number of rooms: 1377
Reservation Options:
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Also Known As:
Sheridan Hotel Toronto
Toronto Sheraton
Sheraton Toronto Downtown
Sheraton Hotel Downtown Toronto
Hotel Style:
#10 Spa Hotel in Toronto
#13 Luxury Hotel in Toronto
#46 Romantic Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Centre Toronto Hotel staff and other travellers.
47 questions
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Questions? Get answers from Sheraton Centre Toronto Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a city view.”
 of 5 bubbles sullivan965, 1 Dec 2016 | Read review
“Corner rooms are best.”
 of 5 bubbles MJB1010, 1 Dec 2016 | Read review
“Ask for a room overlooking Toronto City Hall. No much to see on the other side.”
 of 5 bubbles Vanguard2001, 30 Nov 2016 | Read review
“Choose a room overlooking Nathan Phillips Square. Gorgeous city view!”
 of 5 bubbles scoots310, 29 Nov 2016 | Read review
“Great view on higher floors at front (Queen Street)”
 of 5 bubbles jscolven, 29 Nov 2016 | Read review
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