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Holiday Inn Express Toronto Downtown

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Holiday Inn Express Toronto Downtown
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1,234 Reviews from our TripAdvisor Community

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Gurugram (Gurgaon), India
Reviewed 6 days ago NEW

the hotel is situated in the downtown and pretty close to the subway station. the taxis are easily available. the hotel is an old property and the rooms need maintenance. Carpet in the room was stained and the AC unit made too much noise. there was no view form the room. the staff is courteous. there is breakfast buffet in...

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Helpful?
Thank Anubhuti S
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Guest, Thank you so much for taking the time to complete a review regarding the experiences during your recent stay. Your comments and scores are one of the best tools we have for maintaining the highest level of comfort and service that our guest expect and deserve. The hotel is undergoing an extensive renovation program and we are working...

Boston, Massachusetts
Reviewed 4 weeks ago

I stayed there for a Conference in March. The location is good in downtown Toronto. But the entrance is on a small street and a little hard to find. They were undergoing remodeling and it smells chemical from low quality remodeling materials all over the hotel. I also checked out after one night because the smell was too strong. They...

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Helpful?
Thank radishead
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you so much for taking the time to complete a review regarding the experiences during your recent stay. Your comments and scores are one of the best tools we have for maintaining the highest level of comfort and service that our guest expect and deserve. We want our guests to have the best experience possible where...

Vancouver, Canada
Reviewed 4 weeks ago via mobile

If you like noisy construction and drilling right above your room, wifi that cuts in-and-out that isn't fixed after calling tech-support 5 times, dirty un-vacuumed carpets with garbage around the beds and hair in the sink, then this hotel is for you. Or, alternatively, stay somewhere else!!

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Helpful?
Thank MysteryGuestCanada
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for your detailed review. We are very concerned by your feedback as your experience was in no way reflective of the exemplary standards of service, cleanliness and overall quality that guests should expect from our hotel. Our General Manager and Executive Housekeeper are aware of your feedback and we are in the process of addressing...

Reviewed 4 weeks ago via mobile

Rather basic and a little worn and tired in decor generally. I wished they'd told us they were under construction, as we were woken earlier on Sunday morning than we had planned. If we had known, we would not have stayed.

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Helpful?
Thank Moya W
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for your review on the Holiday Inn Express Toronto downtown. Please accept our sincere apologies for the inconveniences experienced during your stay. We are sorry to hear that you had noise issues during your stay due to renovations. While our hotel remains a preferred choice of many families and business travelers alike, these extensive renovations...

Newcastle-under-Lyme, United Kingdom
Reviewed 4 weeks ago

I cannot give it a proper review as they were doing work at the hotel! When I arrived early the guy at the desk gave me my room early which I always thinks is good sign. Lots of construction work was being done, which was pointed out to me, their would be noise! I had a room on the 14th...

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Helpful?
Thank shaun1968red
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for the nice review of the Holiday Inn Express Toronto Downtown and the amazing things that you have said about our staff members. It always a thrill to hear that our staff have gone above and beyond to ensure that you our guests, are treated right. Amazing customer service is what all of our staff...

Kelowna, Canada
Reviewed 19 March 2017 via mobile

Would strongly recommend avoiding this hotel. It is very run down. They are currently doing renovations so might get better I guess. I asked for a quiet room and was given one next to where they are doing renovations. I was very unimpressed not to be told the hotel was under significant Reno's when I booked. Also the official hotel...

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Helpful?
Thank Dave W
IHGService, Guest Relations Manager at Holiday Inn Express Toronto Downtown, responded to this review

Hi Dave W, Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn that your overall stay was negatively affected by the ongoing renovations, which was supposedly meant to improve our accommodations. We apologize for any inconvenience this may have caused you. We would love to regain your faith in our hotel...

Toronto, Canada
Reviewed 14 March 2017

Stayed here a number of times. Nice to be recognized upon checking in. Even the parking garage attendant remembered me. During my last visit I had to use crutches. Everyone was sooo helpful The hotel is going through some renovations. Last three visits I was given pristine rooms. Extremely well thought out.

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Helpful?
Thank Joseph M
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, We truly appreciate you taking the time to comment on your recent stay. Thank you so much for your really great review. We appreciate your business and hope to see you again soon! Tariq Azad

Orpington, United Kingdom
Reviewed 4 March 2017 via mobile

My friend and I arrived here having selected this hotel at a fantastic rate (in comparison to the standard rate as advertised on the website). Upon arrival we were greeted by a lovely staff member - Ravish, who was accommodating, extremely helpful and friendly. We were upgraded to one of the newly refurbished rooms with 2 queen beds. The staff...

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1Thank maryann_92
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for the great review of the Holiday Inn Express Toronto Downtown and the amazing things that you have said about our staff members. It always a thrill to hear that our staff have gone above and beyond to ensure that you our guests, are treated right. Rest assured that I have passed along your comments...

Cardiff
Reviewed 28 February 2017

We were lucky to have a newly renovated room... the beds were huge! There were useful mod cons and a lovely fresh, clean shower! The staff were helpful and the location was perfectly central! And the breakfast was free.... just get there early as it goes quickly!

Review collected in partnership with statravel.com
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Thank alysonch2017
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, We truly appreciate you taking the time to comment on your recent stay. Thank you so much for your really great review. We appreciate your business and hope to see you again soon! Tariq A

Enderby, British Columbia, Canada
Reviewed 18 February 2017

Got sent here by West Jet (nearly an hour from YYZ!) for a 3-hour layover. Better than sleeping in the airport anyway. The concierge was friendly and efficient (many of us waiting for rooms at midnight due to missed connections). Had my room within 10 minutes. The carpets look terrible, but maybe that's the look they're going for?! But the...

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Helpful?
Thank Alf H
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you so very much for your review. We are happy to hear that overall you had an enjoyable stay with us and hope to see you again soon. Thank you, Tariq A

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Staying in Downtown

Neighbourhood Profile
Downtown
At the heart of Toronto, Downtown is the destination for cheap eats and fast fashion. Cut through by hip and trendy Yonge Street, the vibe here is young, with a strong student influence from the Ryerson University Campus. As a result, the Downtown area is always in flux: undergoing the construction of new facilities, with fresh retail spaces and pop-up cafes. Home to Toronto's largest indoor shopping mall, a number of vintage cinemas, and a healthy nightlife centered on the area's Distillery District bar and clubs near the East End, it's both an easygoing daytime spot and a popular party place after sunset. It also features some of Toronto's best outdoor landmarks, including Yonge-Dundas Square and the Nathan Phillips Square: perfect for a concert, a skate, or a relaxing sit-down.
Explore this neighbourhood

Amenities

Highlights
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Business Centre with Internet Access
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Stay Smart in Our Hotel in Toronto, Ontario You'll enjoy an ideal location at the Holiday Inn Express Hotel - Downtown Toronto. Our hotel's location is near Pearson International Airport (YYZ), Toronto Island Airport (YTZ), Toronto Union Train Station and the underground shopping/walking paths, which makes it easy to navigate Toronto.Lodging here puts you in close proximity to famous attractions like the Hockey Hall of Fame and Distillery Historic District. Toronto is also home to Eastern Canada's largest shopping mall, Eaton Centre, which is within walking distance of the hotel.Toronto, Ontario's government buildings, the Queen¿s Park and Provincial Parliament are nearby, as well as First Canadian Place, BCE Place, Sears, Ryerson University, Saint Michael's Hospital and other businesses in downtown Toronto. Our hotel's amenities include a 24-hour Business Service to help you complete your work.Unlike other hotels in Toronto, our hotel offers multiple complimentary services: a hot breakfast bar, high-speed Internet access in every room, a daily newspaper and local calls. Each room is outfitted with a triple-sheeted bed, a cable TV, a work area with two phones and a bathroom with specially designed amenities. Our downtown Toronto hotel's staff looks forward to serving you. ... more   less 

Additional Information about Holiday Inn Express Toronto Downtown

Address: 111 Lombard Street, Toronto, Ontario M5C 2T9, Canada
Region: Canada > Ontario > Toronto > Downtown
Price Range: $183 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Toronto Downtown 2.5*
Number of rooms: 195
Reservation Options:
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Also Known As:
Holiday Inn Express Toronto Downtown Hotel Toronto
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Toronto Downtown staff and other travellers.
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Questions? Get answers from Holiday Inn Express Toronto Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher the floor the better the view of the city!”
shaun1968red, 24 Mar 2017 | Read review
“Rooms ending in 01 (i.e. 1601) will give you a great view south toward the lake and maybe a view of the CN Tower as well.”
  • King room
  • very modern bathroom design also
  • Lounger style chair in room was very nice.
Art48455, 1 Feb 2017 | Read review
“As we only stayed here for a short duration, i have no basis to recommend a specific area.”
dsg2016, 30 Jan 2017 | Read review
“Higher the floor the better. Old windows make for noisy rooms.”
Tarheel_on_the_go, 30 Nov 2016 | Read review
“Not sure what time say on that. They are rentroventing, but they have a long ways to go.”
sharonsT4399KY, 9 Nov 2016 | Read review
5 of 5