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BEST WESTERN Roehampton Hotel & Suites

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BEST WESTERN Roehampton Hotel & Suites
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495 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Roehampton Hotel & Suites
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Showing 469: English reviews
Reviewed 25 February 2016

If you use a 3rd party travel on-line travel company such as Expedia or Hotels.com. this hotel will not provide you full access to non-smoking rooms or other special needs. They blame the 3rd party agency for failing to confirm it. I was able to get them to move me to a non-smoking room which I did reserve with Expedia....

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Helpful?
3Thank Daniel M
Supun_W, General Manager at BEST WESTERN Roehampton Hotel & Suites, responded to this review

Thank you for your review. We are sorry to learn that your room temperature was not up to your expectations. Please accept our sincere apologies for the inconvenience that this may have caused you. We are pleased to learn that our guest service agent was able to change your reservation from smoking to a non-smoking room. Please note that irrespective...

Toronto, Canada
Reviewed 19 February 2016

Staff was superb, from housekeeping to management; from the minute you walked in the door! They were very accommodating and they listened to guests's needs. Great to have breakfast included! Thanks especially to Min at the front desk!

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Helpful?
Thank Anne L
Supun_W, General Manager at BEST WESTERN Roehampton Hotel & Suites, responded to this review

Thank you for your review of our property. We are glad that you had a pleasant stay with us and hope to welcome you back in the future.

Reviewed 18 February 2016

People and service are fine but the hotel is quite dated and made me very uncomfortable. Even though everything was clean, the room smelled and everything about room, except TV, appears 30 years old...even the door entry. They try hard here with really good service but product is really well below average for the rate you pay. I would have...

Review collected in partnership with Best Western
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Helpful?
2Thank Peter V
Supun_W, General Manager at BEST WESTERN Roehampton Hotel & Suites, responded to this review

Thank you for your feedback. We are pleased to learn that you enjoyed our services during your stay. We are sorry that we were unable to meet up to your expectations. I will make sure your comments will be shared with our management team. Thank you for your business and we hope to welcome you back in the near future.

Toronto, Ontario, Canada
Reviewed 16 February 2016

The closest hotel to Sunnybrook. That's why I picked for 2 separate overnight stays. Staff were efficient. Rooms were both fine. Internet and TV worked. Breakfast was good. Short walk to Yonge and lots of Pub/Restaurant choice. Only minor gripe was that in the online description, the parking situation is not described well. There is a small lot with valet...

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Helpful?
Thank Julian B
Supun_W, General Manager at BEST WESTERN Roehampton Hotel & Suites, responded to this review

Thank you for your kind compliments and feedback on your recent stay with us. We are happy to hear that you found our location convenient, enjoyed our services and facilities. We hope you had a wonderful stay and we look forward to welcoming you back Roehampton Hotel & Suites

Toronto, Canada
Reviewed 16 February 2016

Granted I booked late but there was absolutely nothing about this visit that met expectations on this stay. It started with the saccharine booking process where the online check in didn't even recognize Toronto as a city and kept trying to book me into "Eglinton" (the intersection of the hotel I wanted to stay in). I asked about parking and...

Review collected in partnership with Best Western
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Helpful?
3Thank Kellylisamatt
Supun_W, General Manager at BEST WESTERN Roehampton Hotel & Suites, responded to this review

Thank you for your review and bringing your concerns to my attention. We sincerely apologize for not meeting up to your expectation during your recent stay at our Hotel. We are disappointed to learn that our valet attendant did not assist your with your luggage upon arrival and did not offer you with clear directions to the Municipal lot. We...

niagara falls, Canada
Reviewed 13 February 2016

we needed a hotle that was close to the hospital we had an appointment at and this hotel fit all our needs. if other appointments are needed we will be again stay at this hotel. it was easy to reach by car from our home .

Review collected in partnership with Best Western
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Helpful?
Thank Paul J
Supun_W, General Manager at BEST WESTERN Roehampton Hotel & Suites, responded to this review

Greetings from Roehampton Hotel! We are pleased to learn that you found our location convenient for your hospital visit. Thank you for your stay and we look forward to your next visit to Toronto!

Reviewed 12 February 2016 via mobile

I was very concerned when my cab pulled into this place... But was surprised when I got inside. staff was friendly. Continental breakfast was great. room had a weird shape... But that's my worst criticism of this place

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Helpful?
Thank jrobgard
Supun_W, General Manager at BEST WESTERN Roehampton Hotel & Suites, responded to this review

Thank you for your review. We are pleased to learn that you enjoyed our breakfast buffet and our friendly service. Thank you for your business and we look forward to welcome you again.

PETERBOROUGH, Canada
Reviewed 10 February 2016

THIS PLACE LOADED WITH GOOD THINGS TO MAKE MY EXPERIENCE REALLY COMFORTABLE . the entire employees team will go out of their way to help you. Right staring with Thomas (valet parking guy)...Min and Jenny @ the reception,Naga & Ratna in maintainance/housekeeping and The Manager on duty Mr. Saif Rehman. Hudos to the owner of this hotel for building a...

Review collected in partnership with Best Western
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Helpful?
Thank Rohit V
Supun_W, General Manager at BEST WESTERN Roehampton Hotel & Suites, responded to this review

Thank you for your review. We are pleased to learn that you enjoyed your stay with us. As always our team goes above and beyond to make every guest stay comfortable. We will share your comments with my staff. We look forward to your next visit!

toronto, Canada
Reviewed 8 February 2016

Other than friendly staff in the lobby (including valet services), this BW has terrible internet service. The walls were also not sound proof enough and I could tell by being able to hear a couple having sloppy sex (that didn't last long, thank goodness), but it was audible enough to wake me up from a deep sleep. The lighting in...

Review collected in partnership with Best Western
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Helpful?
3Thank Ailene T
Supun_W, General Manager at BEST WESTERN Roehampton Hotel & Suites, responded to this review

Thank you for taking the time to review your recent stay with us. Your kind comments about our staff is greatly appreciated and will be shared with our team. We have noted your comments regarding internet and in-room lighting. Please accept our sincere apologies for not meeting up to your expectations. I would appreciate it very much if you could...

Toronto, Canada
Reviewed 4 February 2016

This hotel is severely outdated. The decor looks like it hasn't been updated since the 1990s. After being awoken to noisy neighbours that we could hear through the adjoining doors, staff finally switched us rooms after I called the front desk three times. When we checked out, there was no recognition of the inconvenience or apology given. I have stayed...

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Helpful?
1Thank Larissajoy89
Supun_W, General Manager at BEST WESTERN Roehampton Hotel & Suites, responded to this review

Thank you for your review. We are disappointed to learn that we did not meet up to your expectations. Please accept our sincere apologies for the inconvenience caused you due to noisy neighbours. Thank you for bringing this matter to my attention, I have looked into your noise complaint and have addressed with our Guest Service Staff. I sincerely hope...

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Staying in North End

Neighbourhood Profile
North End
The North End is a nucleus of specialty food restaurants and shops, especially around its Mount Pleasant Village area. Frequented by antiquers for its numerous collectable shops, furniture spots, and oddity stores, the North End is a maverick of the quaint and quality. Vintage toy stores, accessory shops, and cinemas welcome perusers to step back in time, while the wide pedestrian squares and the large medical and business community inject it with a dose of modernity. With numerous cafes and Toronto's greatest number of independent booksellers, it isn't uncommon to see folks in this area at their leisure, reading outdoors and in eateries, and taking life a bit more slowly – even if it's only during their lunch break.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Pool
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Best Western Roehampton Hotel & Suites is 109 guestroom boutique style property located in midtown Yonge/ Eglinton area with restaurants, shops, theatres, endless entertainment.Complimentary wireless Internet, fitness room, business centre, outdoor rooftop pool. Valet Parking only - extra charges apply. Restaurant open for breakfast only. ... more   less 

Additional Information about BEST WESTERN Roehampton Hotel & Suites

Address: 808 Mount Pleasant Road, Toronto, Ontario M4P 2L2, Canada
Region: Canada > Ontario > Toronto > North End
Price Range: $141 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Roehampton Hotel & Suites 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Best Western Roehampton Hotel Toronto
Best Western Roehampton Hotel And Suites
Best Western Toronto
Toronto Best Western
Hotel Style:
#45 Business Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Roehampton Hotel & Suites staff and other travellers.
11 questions
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Questions? Get answers from BEST WESTERN Roehampton Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the smoking rooms when you book it. The hotel is quite busy so reservations are a must.”
 of 5 bubbles 402franke, 8 Mar 2017 | Read review
“the higher floors will give you a better view”
 of 5 bubbles beleafer27, 4 Jan 2017 | Read review
“Ask for a north-facing room to reduce street noise.”
 of 5 bubbles happy21c, 31 Dec 2016 | Read review
“Parking is an extra $18.00 - ask for a room facing Mount Pleasant as the parking lot side is noisy in the morning”
 of 5 bubbles Watlog, 26 Dec 2016 | Read review
“Check out the climate control system and pick a less noisy room as some "radiators" are very loud and sound like a small freight train.”
 of 5 bubbles MurrayC_11, 19 Dec 2016 | Read review
5 of 5