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Clarion Hotel

Traveller (29)
Room & Suite (62)
Dining (2)
Overview
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117 Elm St, Sudbury, Ontario P3C 1T3 Canada See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
2.5 Star accommodation
Additional information
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Offers from Clarion Hotel
Special Offer:Choice Privileges = More
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Rooms
2 Dec.3 Dec.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(267)
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Grant Haire
Trenton, Canada
20
Reviewed 2 weeks agovia mobile
I am a choice privilege Diamond member and have spent almost 70 nights in choice hotels so far this year. One of the greatest perks is how the hotels treat you as a diamond member, it’s great! Although the membership level does provide free upgrades when available it TECHNICALLY does not include suites. Despite that i have never been turned down for an upgrade to a suite from any hotel. In fact many hotels surprise me with my upgrade without even asking and complete it with “Thanks for your loyalty!”. I even received a recent upgrade to a Penthouse Suite with a roof top patio and when I say suite I mean it’s a full condo! Unfortunately the only choice hotel that doesn’t seem to care about loyalty is The Carion Hotel in Sudbury! With multiple rooms still available I was told that I couldn’t receive the upgrade to one of their suites without paying an additional $60 over what my current rate was. Meanwhile about 10 of my stays this year were with this same hotel. The gentlemen who checked me in didn’t even apologize for the inconvenience or even be the slightest bit personable it was just a flat out no. Now those rooms are sitting empty when one could have been used to keep a diamond loyalty member happy and would free up a lower rate room which is more likely to be rented out. Despite the cleanliness of the accommodations I rate this hotel a 1 out of 5 because a business is nothing without loyalty or great customer service.
Thank Grant Haire
Response from SudburyClarion, Director of Sales at Clarion Hotel
Responded 1 week ago
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Without knowing the details of your stay, I am unable to look into it further. We do pride ourselves in accommodating all our guests, especially Elite Members. Please reach out to the hotel directly should you wish to discuss further. Yours in hospitality, Derek Weisenberg Assistant General Manager
Paul S
259
Reviewed 2 weeks agovia mobile
Located downtown Sudbury, lots of parking for 2 pick ups town 18’ trailers.
Hotel staff were very courteous and helpful.
There is a pub in the hotel called Hard Rock 42. Great food and 66 draft beers on tap. Nice that it is located in the building as we arrived at 8:30pm.
Hotel is easy to get to from Hwy 69 and easy route to 17, headed for Manitoulin Island.
The rooms were modern and comfortable, beds were awesome!!!
I would definitely stay there again and would definitely recommend this hotel.
Thank Paul S
Response from SudburyClarion, Director of Sales at Clarion Hotel
Responded 2 weeks ago
Hi Paul S, Thanks for sharing! We love to hear from happy guests and look forward to accommodating you again in the future. Yours in hospitality, Derek Weisenberg Assistant General Manager
cynthu78
Toronto, Canada
7924
Reviewed 14 Oct. 2018
The place was quite clean and it was not noisy.

The place looks quite remote and not much restaurants.

We found only Tim hortons nearby.

On the way to this hotel from Saulte Ste Marie, we saw some lakes
Thank cynthu78
Response from SudburyClarion, Director of Sales at Clarion Hotel
Responded 5 weeks ago
Hi cynthu78, We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. We do have a restaurant on site and there are many more restaurants within walking distance. Stop by the front desk next time you are in town and we can provide you a directory of local restaurants and attractions. Yours in hospitality, Derek Weisenberg Assistant General Manager
Road-Eye
Toronto
40
Reviewed 27 Aug. 2018
I have traveled to Sudbury a lot over the past 21 years, and for the longest time, there was only one full service hotel worth talking about; not any more. After 2 stays at the Clarion this past month (August 2018), I now make this my number one booking preference. Clean, modern rooms, genuinely friendly and helpful staff (not reciting a script) and great restaurant/bar on site. You know a restaurant is good when the locals frequent the place, not just the captive audience that are staying at the hotel.
Thank Road-Eye
Response from SudburyClarion, Director of Sales at Clarion Hotel
Responded 28 Aug. 2018
Hi Road-Eye, Thank you for the great review! It is always great having staff recognized for their excellent service. See you again next time you are in Sudbury. Yours in hospitality, Derek Weisenberg Assistant General Manager
Doug F
2124
Reviewed 20 Aug. 2018via mobile
 I arrived at the hotel after almost 3 hours of travel from the Baymouth ferry. I arrived with 2 kids and a senior. When I booked a couple of weeks ago there was no mention of the pool being unavailable. There was a pool icon showing when booking. As a an IT Consultant for 21 years, I would expect to see an explicit message on the website in big, bold words about the pool not working. I was very disappointed because I booked it for that very reason. As I mentioned to the desk person, I would have spent the extra 20 for a different hotel with a functioning pool.

   The desk rep. was the least helpful person and a little on the ignorant side. I told him I was with children, 1 of whom is mentally disabled- which I mentioned. I asked for an upgrade and he said things were sold out. I went and got management cards with emails, he didnt offer them to me. I asked about a discount and he said call head office. Then, after telling him about the kids, he said I could just cancel the reservation. You mean after 3 hours of driving he thought we would start looking for a new hotel???Obviously this guy is out of touch! I have been driving for a long time with 1 child asking me every 15 minutes when we will arrive. Not sure he understands how kids are, but he should since he works in Tourism and Hospitality which caters to kids. Overall, the most disappointing part of our trip! My son was disappointed.

Thank Doug F
Response from SudburyClarion, Director of Sales at Clarion Hotel
Responded 21 Aug. 2018
Doug, As explained by email and responses to all your online reviews, both the website and emailed confirmation did state the pool was closed. No hotel wants to have their pool closed in the middle of summer however due to structural issues we had to close ours. We have assisted multiple guests in relocating to another hotel should they wish to have a pool. This was also offered to you and you declined. Derek Weisenberg Assistant General Manager
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About
Description
Clarion Hotel in Sudbury, ON is situated in the heart of the city, right next to its main business and entertainment district. Our guests enjoy easy access to a rich variety of shopping and dining venues More nearby. If you have friends or family members studying in the city, it will be easy for you to visit them while staying at the Clarion Hotel Sudbury, as all the key colleges and universities of the area including Cambrian College, College Boreal, Laurentian University and the new School of Architecture are located nearby. Every day at the Clarion Hotel Sudbury starts with a delicious breakfast served at our restaurant, the Hardrock 42 Gastropub. Our guests are also most welcome to stop by for a bite at lunch or dinner. If after visiting our restaurant you feel like you need to burn some calories, the onsite fitness centre as well as our indoor swimming pool will be at your disposal. If you prefer to relax in your room before hitting the town or don't feel like checking out any of the nearby restaurants, feel free to order room service from our front desk. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Air Conditioning
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Golf Course
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Sauna
Wheelchair Access
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Number of rooms
103
Price range
USD 78 - USD 102 (Based on Average Rates for a Standard Room)
Formerly known as
Days Inn Sudbury
Also Known As
Days Inn Sudbury Hotel Sudbury
,
Sudbury Days Inn
,
Clarion Hotel Sudbury, Canada - Ontario
Location
Canada > Ontario > Northeastern Ontario > Sudbury
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Number of rooms
103
Price range
USD 78 - USD 102 (Based on Average Rates for a Standard Room)
Formerly known as
Days Inn Sudbury
Also Known As
Days Inn Sudbury Hotel Sudbury
,
Sudbury Days Inn
,
Clarion Hotel Sudbury, Canada - Ontario
Location
Canada > Ontario > Northeastern Ontario > Sudbury
Photos
Traveller (29)
Room & Suite (62)
Dining (2)
Business Centre & Event Rooms (6)
Nearby
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Questions & Answers
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TAMTAM0000
3 October 2018|
Answer
Response from SudburyClarion | Property representative |
Sorry, the hotel will not be streaming the UFC fight.
0
Votes
Elizabeth L
9 July 2016|
Answer
Response from SudburyClarion | Property representative |
Advance reservations are required for pet reservations. Only certain rooms are pet friendly. There is also a $20 fee charged.
0
Votes
KCmom65
28 October 2015|
Answer
Response from SudburyClarion | Property representative |
Normally we do not provide a hospitality room. We do have some meeting rooms that could be rented though.
0
Votes
Room Tips
"Rooms facing the rear are quieter in the morning"
MichaelV2625
27 May 2018
Read review
"don't stay here."
S2069GCcarmenl
3 Apr. 2018
Read review
"Room 307 was quiet... close to the elevator/stairs."
11sylvied
22 Sep. 2017
Read review
"Front of the hotel overlooks the street and the back of the hotel overlooks the parking lot."
HamiltonTigerCats
29 Aug. 2017
Read review
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