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Hilton Garden Inn Ottawa Airport

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#5 of 66 Hotels in Ottawa
Certificate of Excellence
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Hilton Garden Inn Ottawa Airport
Hilton Garden Inn Ottawa Airport
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931 Reviews from our TripAdvisor Community

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Showing 909: English reviews
Montreal, Canada
Reviewed 7 July 2016

Comfortable hotel next to Ottawa airport. Rooms were well insulated and nice and quiet. Rooms are spacious and clean. Staff very friendly and helpful. There is an airport shuttle. Only downside was it's a bit far from town.

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Helpful?
Thank Suzanne L
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Thank you for staying with us. We appreciate every guest and hope to welcome you back again soon.

Deep River, Canada
Reviewed 6 July 2016

I had my 92 year old father with me. He was having eye surgery and we wanted a comfortable hotel with good room service. Since I had stayed at this Hilton before I thought it a good choice. First night my room was so hot I could not sleep. Called in the morning for someone to look at it. After...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank sunbound07
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Thank you for your feedback. We apologize that the AC issue was not resolved upon your first request, but we are glad that in the end it was resolved to your satisfaction. We hope that your father is recovering nicely from his surgery.

Timmins, Canada
Reviewed 5 July 2016

The hotel was great. A bit out of the way but close to the airport. If travelling into Ottawa, make sure you have about 20 mins to get to your destination. Overall very happy with our stay there previously as well as recently.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank David F
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Thank you for taking the time to share your feedback. Future travelers will appreciate it.

Hong Kong, China
Reviewed 3 July 2016

I stayed in this Hilton property on a Friday night in July in order to catch a flight in the Ottawa International Airport (YOW). [1] Check-in/check-out Both are smooth; colleagues in front desk are polite and friendly. There are some free cookies at the front desk when I check-in at around 7pm ET. [2] Room I choose a King bed...

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Helpful?
Thank Edward-A A
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

We are so pleased that you enjoyed your stay. In regards to the restaurant, we apologize for the service issue. We will look into the matter to ensure that we do better in the future. We hope to welcome you back again in the future.

Oshawa, Canada
Reviewed 2 July 2016

Have stayed in this hotel many times for business. This time was put into one of the new rooms. Loved it. New floor plans are great. I totally loved the room. I would recommend this hotel to anyone travelling in the Ottawa area for room comfort. I also use room service and the food has always been excellent. Honestly close...

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Helpful?
Thank ysturge
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Thank you so much for the recommendation and for your continued loyalty. We are so pleased you enjoy the new rooms. They are equally as spacious as the existing tower. We also have a great focus on food, so we are pleased you were able to enjoy it. We hope to see you again soon.

St. John's, Canada
Reviewed 1 July 2016

Excellent shuttle bus service to this near airport hotel. Clean rooms, diverse menu options in restaurant, and friendly staff make this hotel a fine location for a business meeting. Shuttle service to and from airport is superb. Adjacent to bus stop to take you to the city. This is my third stay. If you are looking for beautiful scenery or...

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Helpful?
Thank Donald M
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

We are so pleased you returned to our hotel again. It is repeat guests like you that allow us to show our creativity and passion for customer service.

Dresden, Canada
Reviewed 1 July 2016

First time at this hotel in Ottawa. We have always stayed at a Hilton or Hampton Inn when travelling as it was just as nice as hime Staff at this Hilton was very friendly and helpful ! Enjoyed our stay. Enjoyed restaurant as well!!

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Thank luggageready
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

We are so pleased you enjoyed our staff. We truly believe they set us apart from other hotels.

Winnipeg, Canada
Reviewed 30 June 2016

Stayed for a short over night at the airport Hilton. Very convenient for business travel. I had an early flight out the next morning. The airport shuttle is very helpful, to and from the airport. I will definitely stay here again.

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Thank Dan B
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Our 24 hour shuttle is very popular among guests. If you have a vehicle, you can even park it at the airport parking the night before with our discount coupon and we will go pick you up.

Caledon, Ontario
Reviewed 29 June 2016

this hotel was not our first choice when looking in Ottawa, however, it was an excellent choice for us. Clean, quiet and very spacious room for three adults. Staff were all very polite and respectful. I would definitely stay here again. It's not very far from the city center and is very convenient for the airport and early departures

Review collected in partnership with Hilton Garden Inn
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Thank 37marciaf
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Although it was not your original selection, we are very pleased you found us. Thank you for sharing your experience with the online travel community.

Toronto, Canada
Reviewed 27 June 2016

This is a serviceable hotel for business travel, but the ground floor rooms are very loud. Stay away from room 106. Good free wifi available and bar meal service was also good. Offers a free airport shuttle.

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Thank smondas
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Thank you for your review. We appreciate your feedback.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
At the Hilton Garden Inn Ottawa Airport hotel in Ottawa, Ontario, Canada, you'll find everything you want, right where you need it. The Hilton Garden Inn Ottawa Ontario hotel is located five minutes west of the Ottawa MacDonald Cartier International Airport and 15 minutes to downtown Ottawa. The hotel is completely soundproof. The Hilton Garden Inn Ottawa Ontario Airport hotel is certain to please the busy executive or leisure traveler. The Hilton Garden Inn in Ottawa is designed with you in mind, and offers the following services: Garden Grille and Bar, Evening Room Service Available, 24-hour Pavilion Pantry® convenience store, Pavilion Lounge, Complimentary shuttle service and self parking (Park and Fly rates available!), Complimentary business center, Complimentary wired and wireless Internet access throughout entire hotel, including guest rooms, Indoor heated pool and whirlpool, Complimentary Exercise Room, 7,200 sq. ft. state-of-the-art banquet facilities, Complimentary morning paper, Valet and self-laundry available. ... more   less 

Additional Information about Hilton Garden Inn Ottawa Airport

Address: 2400 Alert Road, Ottawa, Ontario K1V 1S1, Canada
Region: Canada > Ontario > Ottawa
Price Range: $144 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Ottawa Airport 3*
Number of rooms: 167
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Booking.com, Priceline, Travelocity and Hotels.com so you can book your Hilton Garden Inn Ottawa Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Ottawa Airport Hotel Ottawa
Ottawa Hilton
Hotel Style:
#2 Family Hotel in Ottawa
#4 Romantic Hotel in Ottawa
#4 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Ottawa Airport staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Ottawa Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Easy access to Airport, rooms near elevators or iceroom are louder.”
 of 5 bubbles jaykodali, 3 Dec 2016 | Read review
“Rooms are large with lots of open space.”
 of 5 bubbles Kpauld, 17 Oct 2016 | Read review
“Ask for in depth instructions on how the AC/heating system works”
 of 5 bubbles 33Anonymous, 6 Sep 2016 | Read review
“Make sure that when you book in line you are well educated. Otherwise you are at the mercy of the staff in the hotel .”
 of 5 bubbles lolaharvey24, 23 Aug 2016 | Read review
“Upgrade to a deluxe room for space, space, space - well worth it!”
 of 5 bubbles 894LouiseC, 15 Aug 2016 | Read review
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