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The Westin Ottawa

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#5 of 66 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
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1,899 Reviews from our TripAdvisor Community

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Showing 1,776: English reviews
Tillsonburg, Canada
Reviewed yesterday NEW

This was the first time I stayed at this hotel. I was at a Human Rights Conference. From the moment I checked in until the moment I checked out every staff member I met was very friendly and helpful. I felt like I was part of a family when I could not be with my family. I had a very...

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Thank Kimmys639
Montreal, Canada
Reviewed yesterday NEWvia mobile

The Westin Ottawa is ideal for tourists wanting to visit the city. It's in a prime location near Byward Market and is attached to the Rideau Center, which is Ottawa's best mall. It is also attached to the convention center so if you're attending an event there, then this is the hotel you want to stay at. The hotel is...

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Thank 333FrequentTraveller
Truro, Canada
Reviewed yesterday NEW

Well appointed rooms, wonderful food, nice amenities and friendly staff. Perfectly located downtown. A bit of construction near the hotel but not disruptive at all/ Food was great with a lovely bar and restaraunt in the lobby

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Thank Ernestonvacation
New Brunswick, Canada
Reviewed 4 days ago NEW

Stayed 3 days for a conference, I had to add unexpectedly an additional night and the price was so high but arriving late in the night made it difficult to find alternative accommodations. The staff was great, they ensured that I didn't had to change rooms as I had to get an additional reservation. The conference area and meals provided...

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Thank Julia R
Las Vegas, Nevada
Reviewed 5 days ago NEWvia mobile

Was here for meetings and business. Nice clean rooms and meeting rooms. I have stayed often and will continue to stay. It is very well located for restaurants and bars. Near parliament and the canal. Always a pleasure.

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Thank SebastionSt
Reviewed 1 week ago via mobile

Our favourite hotel in Ottawa. Nice, clean and very conveniently located 5 minutes from parlement hill. A little pricy but well worth the money. We always try to stay at Westin hotels when we travel and will continue to do so. If you're looking for a great spot in the heart of Ottawa look no further

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Thank Jonathan V
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Jonathan V, Thank you for your feedback! I am delighted to hear that you had an excellent stay with us and that you enjoyed our location. I hope you had ample time to explore the city! We hope to see you again. Be well, Ross M General Manager

Tillsonburg, Ontario, Canada
Reviewed 1 week ago

Overall a very delightful stay. But the bathrooms could use a heat lamp and/or fan, When you use the shower and it is a warm to hot shower......the mirrors steam up and the tile floors get quite slippery. Slipped only once but was enough to bang forearm off of the bathroom vanity/sink.Nice bruise developed. But very nice stay overall

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2Thank Pete P
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Pete P, Thank you for your feedback. I am delighted to hear that you had an excellent stay with us! I will be sure to pass on your comments regarding a heat lamp and/or fan to our Operations team, we value this type of feedback as it helps us enhance and improve upon each guest stay! We hope to...

Saint John, Canada
Reviewed 1 week ago

This was a business meeting involving one of the function rooms at the Westin. I also stayed in the hotel for the duration of the meeting (4 days: 3 nights). (I have already posted a comment on the Shore Club). There were a number of problems with the meeting room (which I suspect the organizers of the meeting will have...

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Thank signindoc
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear signindoc, Thank you for your feedback. I am disheartened to hear of your recent meeting experience here at The Westin Ottawa, and have passed this information on to our Banquets team. I assure you that this is not the typical Westin Ottawa experience and do hope that we see you again. Be well, Ross M General Manager

Saskatoon, Canada
Reviewed 1 week ago

The Westin is attached to the Rideau shopping mall and the market is a block away. You are walking distance to many attractions, shopping and many pubs. The staff at the Westin are very attentive and I experienced great customer service. The room was comfortable and utilized the first rate fitness centre.

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Thank GB S
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear GB S, Thank you for your feedback! I am delighted that you had an excellent stay with us and that our team provided you with great customer service! We hope you had ample time to explore our beautiful capital city! Be well, Ross M General Manager

Toronto, Canada
Reviewed 1 week ago

I spent the weekend at the Westin recently, a hotel I've stayed at many times but this was the first stay in the last 4 years. As always the rooms are clean, comfortable and quiet. The concierge service was very polite and provided excellent guidence.The mattress was of a reasonable firmness (OK, two inches of foam over concrete is my...

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Helpful?
Thank chris g
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear chris g, Thank you for your feedback. I am pleased to hear that you enjoyed your recent stay with us. I have taken note of your comments and will be passing on to our team to discuss! We hope to see you again soon! Be well, Ross M General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Daly's
Daly's
Cuisines: American, Canadian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the city, The Westin Ottawa is near Parliament Hill and the scenic Rideau Canal, historic sights and world-class shopping at the adjoining Rideau Centre. ... more   less 

Additional Information about The Westin Ottawa

Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Region: Canada > Ontario > Ottawa > Byward Market Area
Price Range: $185 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Ottawa 4*
Number of rooms: 495
Reservation Options:
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Also Known As:
The Westin Ottawa Hotel Ottawa
Westin Ottawa
Westin Hotel Ottawa
Ottawa Westin
Hotel Style:
#1 Luxury Hotel in Ottawa
#2 Green Hotel in Ottawa
#2 Business Hotel in Ottawa
#6 Family Hotel in Ottawa
#6 Romantic Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Ottawa staff and other travellers.
8 questions
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2 months ago
Ann Arbor, Michigan
9 months ago
Saint Albans, Vermont
over a year ago

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Questions? Get answers from The Westin Ottawa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a rewards card”
 of 5 bubbles Kimmys639, 5 Dec 2016 | Read review
“Higher is better”
 of 5 bubbles Ernestonvacation, 5 Dec 2016 | Read review
“save room in your stomach.....the buffet breakfast is amazing”
 of 5 bubbles petep779, 28 Nov 2016 | Read review
“There is currently work outside the hotel and I could not hear it from the room, but definitely heard it from the meeting room.”
 of 5 bubbles 631gbs, 27 Nov 2016 | Read review
“The west side offers much better views (Parliament, Rideau Canal) but the east view can be nice as long as you are up high enough.”
 of 5 bubbles chrisg460, 23 Nov 2016 | Read review
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