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Residence Inn Ottawa Downtown

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#13 of 67 Hotels in Ottawa
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Residence Inn Ottawa Downtown
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813 Reviews from our TripAdvisor Community

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Ontario, Canada
Reviewed 1 week ago

First impression is the friendly staff. I was pleasantly surprised to see how big were the rooms. Having a full kitchen is a major plus. You can easily walk to the Byward market, NAC, Rideau Shopping Centre, Shaw Convention Centre. It is a 10 minute ride from the train station to this hotel. I only stayed one night but I...

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Helpful?
1Thank 13jewel
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi 13jewel, Very pleased that you stayed a night with us and had friendly service. Our rooms are larger and mostly suites for extended stays. The proximity to all the places of interest makes us a convenient Hotel to stay in. Thank you for your nice comments and we look forward to your next stay. With kind regards, NR

Kokomo, United States
Reviewed 2 weeks ago

Perfect location for Winterlude or a walk to Parliament Hill. We had a spacious, 1-bedroom room that was ample space for us and our three young kids (one in a crib). The service was outstanding. Plenty of breakfast choices with the most attentive breakfast staff I've encountered at a Residence Inn. Only thing that could be better was the parking...

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Helpful?
1Thank James G
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi James G, Extremely happy to ready that the room was spacious for your family and the service outstanding. Glad our efforts to please our guests was seen by you! Our breakfasts have a good choice and with a family it always helps to eat and go out than to search for a place to eat with kids!!. You are...

Orleans
Reviewed 2 weeks ago

The Residence Inn is a home away from home experience. Comfortable beds allowing you a restful nights sleep and plenty of space to spread out. I had a one bedroom suite and it was truly like having my own apartment in the city. I cannot say enough about the friendly staff, always there to lend a hand and assist you...

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Helpful?
1Thank cassidl
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi cassidl, It makes us so proud to read that you had a home away from home experience! We are so happy to know that the breakfast options suited you and the staff services were friendly not forgetting an in-house Timmy's!!! We look forward to your next visit. With kind regards, NR

North Gower, Ontario
Reviewed 3 weeks ago

Good set up although was not as impressed with free breakfast. Many items available on weekdays not provided/available on the weekend. Room and beds very comfortable. Robert - doorman on duty upon our arrival - greeted us. He was extremely personable, welcoming, helpful. Parking garage a bit of a nightmare entering and exiting. You want to make darn sure no...

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Helpful?
2Thank kathryncM5970CD
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi kathryncM5970CD, Thanks for your comments after your recent stay with us. Sorry that you did not like our breakfast program as this was recently introduced. The parking is a bit tight being in the downtown core with a lack of space, and I am sorry about this physical nature of the property. But we are glad that other areas...

Montreal, Canada
Reviewed 3 weeks ago

Went to this hotel for a weekend in Ottawa and found it to be excellent. Very close to most places you'd want to visit and a large mall very close by. The hotel is clean and the staff is very pleasant. Would certainly recommend this 'suite' hotel to anyone visiting Ottawa

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Helpful?
1Thank Gino D
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi Gino D, Thanks for your awesome comments!!! Very pleased that everything was to your satisfaction and thank you for recommending us. We look forward to your visit again. With kind regards, NR

Toronto, Ontario
Reviewed 3 weeks ago

Clean, and well maintained. Friendly staff (especially at breakfast). Nice large bathroom, with lots of elbow room (no doors opening into toilets). Clean pool (very shallow, tough to swim) and small hot-tub (3 person at best). Check in is strange (4th floor), but well marked. Overall, few complaints if any.

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Helpful?
1Thank adam274
Douglas C, Front Office Manager at Residence Inn Ottawa Downtown, responded to this review

Thank you very much adam274! I am happy to hear that you enjoyed much of your stay with us, and few if any complaints is great to hear! For future guests, arrival to the hotel is unique, and if you should have any questions, we would be happy to hear from you. Please contact our front desk associates at 613-231-2020...

Ottawa, Ontario
Reviewed 3 weeks ago

Great access location in the heart of downtown Ottawa, the staff is always friendly and super helpful. Kudos in the room promotion which helps save the environment and on top of that a free great cup of Joe in the morning from Starbucks...what else can someone ask for? Keep up the great work!

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1Thank M8293PMricardop
Douglas C, Front Office Manager at Residence Inn Ottawa Downtown, responded to this review

Thank you very much M8293PMricardop, I am happy to hear that you enjoyed your stay with us, and we hope to see you again soon! Take care, Douglas Crosbie Guest Services Manager

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 4 weeks ago

We came up from NY to go skating on the canal, but the canal closed the night before. We decided to come anyway and the lady at the desk told us about the outdoor rink just down the block at the City Centre. That was in great shape with a zamboni smoothing it regularly. We skated there and then noticed...

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Helpful?
1Thank A TripAdvisor Member
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi, We are so happy to have people from upstate New York with us. It is always a pleasure to show our Canadian-ness!!! I am so glad you saw and participated in the women's march, another very Canadian thing of peaceful and happy protests!! I am so sorry that the canal was closed and while it is still closed we...

Mississauga, Canada
Reviewed 4 weeks ago

Everything was excellent! Love the rooms! And the online check in and check out! I just hope price will sometimes go down on special. For sure will come back again. Front desk was very pleasant . Room cleaners very friendly.

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Helpful?
1Thank Maria Y
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi Maria Y, Thanks for calling your experience excellent!!! It pleases us immensely to read your comments. The price always varies based on demand and I am sure you will find time to stay with us again! Thank you again for your stay! With kind regards, NR

minudie
Reviewed 4 weeks ago

We arrived Jan. 19 and stayed until the 23 we were welcomed and the service, rooms and staff made it one of our best trips . The apartment was beautiful the beds very comfortable a home away from home.Our flight was late so they gave us a late check out always doing anything to make our stay wonderful.The breakfast was...

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1Thank Margie H
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi Margie H, Thank you for your lovely comments on the Hotel and the associates who made your stay comfortable. Our associates are empowered to make every guest's stay as comfortable as possible and we are proud of each and every member of the team. Thank you for recognizing this and we look forward to your future stays with us....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Residence Inn Ottawa Downtown

Address: 161 Laurier Ave W, Ottawa, Ontario K1P 5J2, Canada
Region: Canada > Ontario > Ottawa
Price Range: $171 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Ottawa Downtown 3*
Number of rooms: 177
Reservation Options:
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Also Known As:
Residence Inn Ottawa Downtown Hotel Ottawa
Ottawa Residence Inn
Hotel Style:
#20 Family Hotel in Ottawa
#25 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Ottawa Downtown staff and other travellers.
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Questions? Get answers from Residence Inn Ottawa Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“705 was very quiet ”
 of 5 bubbles MargieH892, 23 Jan 2017 | Read review
“Great value use it and enjoy.”
 of 5 bubbles keithsP1166XQ, 21 Jan 2017 | Read review
“Great location”
 of 5 bubbles Canadians_1907, 19 Jan 2017 | Read review
“Watch out for hockey teams staying over!”
 of 5 bubbles 27fionas, 16 Jan 2017 | Read review
“Very spacious although comforter for bed could have been a bit heavier”
 of 5 bubbles wybren, 15 Jan 2017 | Read review
5 of 5