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Sheraton Ottawa Hotel

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#23 of 66 Hotels in Ottawa
Certificate of Excellence
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Sheraton Ottawa Hotel
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681 Reviews from our TripAdvisor Community

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Showing 611: English reviews
Oakville, Canada
Reviewed 1 week ago

I was in town for a 3 day meeting and my family came along with me. We are just impressed with the service particularly Elisabeth, who remembered us even though she was not the one who checked us in. She is very attentive that she even noticed how my son picks up a card every time he is in the...

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Thank Kabogadil
Canada
Reviewed 1 week ago

Comfortable rooms, no issue with the elevators. Check in was quick and efficient and very friendly. Sure the rooms are a touch on the dated side, but the service and staff made up for it this time. Will definitely recommend for a good stay central to the city.

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Thank LongWayAcross
Owen Sound
Reviewed 1 week ago

This hotel is in downtown Ottawa and an easy walk or short cab ride to everywhere. It is an older hotel, but has been well kept and is currently under renovations to continue to update. The check in was a breeze. Check out the same. Staff were extremely friendly. The bell hop was so wonderfully helpful. a great stay with...

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Thank Geraldine C
Baie-D'Urfe, Canada
Reviewed 1 week ago

We came to Ottawa to meet family and go to our Grandson's convocation. We had 4 rooms together which were very clean, beds very comfy, quiet floor, delicious breakfast. Valet parking was great. Very convenient to some good restaurants.

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Thank SueAncrum
Toronto, Canada
Reviewed 2 weeks ago

The hotel location is excellent and while it seems a little run down looking at the common areas and the elevators (which were being updated while we were there), the rooms are very comfortable. The breakfast is also pretty good and the Starbucks coffee bar in the morning is a lovely touch. We had a really nice meal at Sasha's...

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Thank uzmann
Vegreville Alberta
Reviewed 5 weeks ago

Stayed here while we attended a conference at this hotel. It is situated in a great spot. you are five minutes from the Parliament Buildings, close to many fine eating establishments, Three Tim Horton's coffee shops within a couple of minutes. The hotel has great beds, very comfortable with huge duvets, We stayed here 4 nights and had an excellent...

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Thank firechief-JL
Vancouver, Canada
Reviewed 1 November 2016

I have been at this place several times a year for the last couple of years for meetings and every.single.time these elevators are under constructions. How long can this possible take? One of them stops on the second floor on the way up even if no one pushes the button. If if don't pay attention and get off by accident...

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Thank bubbelbine
Calgary, Canada
Reviewed 26 October 2016 via mobile

I'm very disappointed with my experience at the Sheraton Ottawa. Twice before checking in, I spoke to a reservation clerk who confirmed I had a king bed room booked for my 3-night stay. Upon arrival I was placed in a sub-par 2-double room. I asked for a king , I was told none was available but that he "could maybe"...

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2Thank atlasshrugs
Montreal, Canada
Reviewed 26 October 2016 via mobile

They finally fixed the elevator issue with two being renovated and one more still to come but fully functional (at least the last time I stayed there). In fact, I barely waited anytime for an elevator..less than a minute every time and in some cases I didn't wait at all, so that was a great feeling after suffering for the...

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Thank 333FrequentTraveller
Reviewed 22 October 2016

First impression: we walked in and stopped near the desk with computers that looked like reception. We could have been waiting there forever, turns out reception is around the corner, near the other entrance. They have only valet parking so if you don't want that you've got to find parking downtown Ottawa. I was surprised with the hole under our...

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1Thank Kostik K

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Ottawa is located in the heart of Canada's capital. Our Ottawa accommodations, featuring newly refreshed guestrooms, are just steps away from several of Ottawa's attractions. ... more   less 

Additional Information about Sheraton Ottawa Hotel

Address: 150 Albert St, Ottawa, Ontario K1P 5G2, Canada
Region: Canada > Ontario > Ottawa
Price Range: $134 - $422 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Ottawa Hotel 3.5*
Number of rooms: 236
Reservation Options:
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Also Known As:
Sheraton Ottawa
Ottawa Sheraton
Hotel Style:
#13 Family Hotel in Ottawa
#19 Business Hotel in Ottawa
#21 Romantic Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Ottawa Hotel staff and other travellers.
7 questions
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Cicero N Y
5 months ago
Glasgow, United Kingdom
2 months ago
over a year ago
Toronto, Canada

See all questions (7)

Questions? Get answers from Sheraton Ottawa Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King room I had was very roomy.”
 of 5 bubbles 525geraldinec, 1 Dec 2016 | Read review
“We were on the 15th floor and could not hear any noise from outside.”
 of 5 bubbles SueAncrum, 27 Nov 2016 | Read review
“away from noisy elevators”
 of 5 bubbles bubbelbine, 31 Oct 2016 | Read review
“If SPG, ask for a club floor”
 of 5 bubbles 24jeffreyk, 13 Oct 2016 | Read review
“Ask for a room away from the road as the room we had was a little noisy since it was overlooking Albert Street.”
 of 5 bubbles MungoDM, 2 Oct 2016 | Read review
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