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Sheraton Ottawa Hotel

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#23 of 67 Hotels in Ottawa
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Ottawa Hotel
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703 Reviews from our TripAdvisor Community

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Ottawa, Canada
Reviewed 2 days ago NEW

We host all of our organization's business meetings at the Ottawa Sheraton. The venue is clean and well equipped, the staff is AMAZING and the food is wonderful. Our attendees love the guest rooms and beg us not to change venues for future meetings. I would highly recommend this hotel for any meetings.

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Helpful?
Thank MB20132013
SheratonOttawa, Manager at Sheraton Ottawa Hotel, responded to this review

Thank you so much for your kind words - I will certainly pass them along to our amazing staff. Warm Regards, Brent Kelaher Director of Food and Beverage

Newcastle
HOTEL’S FAVOURITE REVIEW
Reviewed 17 February 2017 via mobile

We came to Ottawa to celebrate our wedding anniversary and enjoy Winterlude! This trip has been incredible!! The Sheraton Hotels customer service is beyond reproach. They checked us in quickly to our Club Level room. Very friendly and helpful. We didn't like our room location only because it was beside the service elevator. So they promptly moved us up a...

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Helpful?
Thank SBishop18
About Hotel's Favourite Review
Westport, Connecticut
Reviewed 1 week ago NEWvia mobile

Stayed one night. Staff were very good and room was comfortable and cheap. Common areas: disaster and mid renovation which said it would be done in March. I stayed in April. Guys, get it done! Bar area and lounge area were quirky and dated, but I kind of like it. Again, good but quirky staff.

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Thank John M
Reviewed 1 week ago via mobile

Hotel is under major repair and during reservation no mention was ever made of this. The lobby smells like sewage any time of day and this carries over to the restaurant. The club lounge is closed and they provided a voucher for a make shift bar area but only option is a plate of low end snacks the chef chooses....

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Thank Leila M
Toronto
Reviewed 1 week ago

SPG Platinum client. - Arrived mid day, no one at the front entrance to help direct crazy construction traffic. Hotel is under going renovations, contractors parked out front and blocked me in for 15 minutes, no hotel staff anywhere around to help out. Front lobby looked and sounded like a war zone. Front desk staff said nothing about it, no...

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Thank concordia7
Toronto, Canada
Reviewed 1 week ago

I always stayed at this location, usually one a month. I start to get disapointed last year. Since I am staying a lot at spg hotels, I earned the gold status. One of the benefit you get is an upgrade at chekin if a superior room is available. They provide the service at all the spg hotels, except at this...

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Thank EricMToronto
Toronto, Canada
Reviewed 2 weeks ago via mobile

If a shower with good water pressure is important to you, do not stay here. If you do not like hotels under renovation, do not stay here. If you like to work on your computer while in bed (and need to plug in), do not stay here. If you like decent amenities in your room, do not stay here (Arc...

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Helpful?
Thank CyndeeLaw
SheratonOttawa, Manager at Sheraton Ottawa Hotel, responded to this review

Good day CyndeeLaw, Thank you for taking the time to share your feedback and for bringing these details to our attention. We sincerely apologize that we fell short delivering the type of experience you were expecting and would like the opportunity to address your concerns. Please contact our Guest Service Management directly at customerservices@sheratonottawa.com or by dialing 1-613-238-1500 so that...

Toronto, Canada
Reviewed 21 March 2017 via mobile

Great location and friendly service, however, even though it is undergoing renovations, the place seems a tad dated. Things as odd as not having a fan in the washroom! The steam takes a while to dissipate unless you shower with the door wide open. The platinum lounge is wonderful with a great breakfast and nice evening hors d'oeuvres. The cappuccino...

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Helpful?
Thank eddie s
SheratonOttawa, Manager at Sheraton Ottawa Hotel, responded to this review

Good afternoon, Thank you for taking the time to share your recent experience at the Sheraton Ottawa Hotel with us. These surveys help us to see where we excel and where there is room for improvement. As you noticed, we are conducting our re-modernization project; beginning with elevators and then moving to the lobby area and guest rooms. This is...

Toronto, Canada
Reviewed 18 March 2017

Pros: The service of the hotel was excellent. The staff were very friendly, nice, and helpful. The room was clean to my liking and very spacious. Cons: There was construction happening across the street from our room during both nights of our stay. The construction would start at midnight all the way until dawn. I don't think it is even...

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Helpful?
Thank peepshy
SheratonOttawa, Manager at Sheraton Ottawa Hotel, responded to this review

Thank you for taking the time to share your recent experience at the Sheraton Ottawa Hotel with us. These surveys help us to see where we excel and where there is room for improvement. We strive to maintain the highest standards, not only in service, but in advising our customers of any upcoming events which may affect their stay. Unfortunately,...

Montreal, Canada
Reviewed 13 March 2017 via mobile

Horrible stay with electrical work being done midnight to 5 ish am , they somehow placed me on a floor where at 4:30 am there was slight drilling and banging enough to wake you. They stated in front of elevators electrical shutdown but not renovations! So with the renovations going on I will not be going back! Next time Management...

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Helpful?
Thank pierrebC8744IH
SheratonOttawa, Front Office Manager at Sheraton Ottawa Hotel, responded to this review

Greetings pierrebC8744IH, Thank you for your feedback regarding your most recent stay with us. Your feedback is important to us as he helps us identify where we excel and where there is room for improvement. As you noticed, during the last few months we have begun our re-modernization project; beginning with elevators and then moving to the lobby area and...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Ottawa is located in the heart of Canada's capital. Our Ottawa accommodations, featuring newly refreshed guestrooms, are just steps away from several of Ottawa's attractions. ... more   less 

Additional Information about Sheraton Ottawa Hotel

Address: 150 Albert St, Ottawa, Ontario K1P 5G2, Canada
Region: Canada > Ontario > Ottawa
Price Range: $149 - $509 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Ottawa Hotel 3.5*
Number of rooms: 236
Reservation Options:
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Also Known As:
Sheraton Ottawa
Ottawa Sheraton
Hotel Style:
#13 Family Hotel in Ottawa
#19 Business Hotel in Ottawa
#21 Romantic Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Ottawa Hotel staff and other travellers.
7 questions
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Cicero N Y
10 months ago
Glasgow, United Kingdom
7 months ago
over a year ago
Toronto, Canada

See all questions (7)

Questions? Get answers from Sheraton Ottawa Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that is NOT facing Albert Street.”
peepshy, 17 Mar 2017 | Read review
“Higher floors 11th or up...facing Albert St.”
203rib, 28 Feb 2017 | Read review
“King room I had was very roomy.”
525geraldinec, 1 Dec 2016 | Read review
“We were on the 15th floor and could not hear any noise from outside.”
SueAncrum, 27 Nov 2016 | Read review
“away from noisy elevators”
bubbelbine, 31 Oct 2016 | Read review
5 of 5