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Novotel Ottawa

CancelonUSD 218*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 250*
USD 218*
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USD 249*
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Novotel Ottawa
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1,361 Reviews from our TripAdvisor Community

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Showing 991: English reviews
London, Canada
Reviewed 5 September 2014

The Novotel is ideally located amongst most malls, markets and eateries. The staff are very friendly and helpful. The parking facility is a public, underground facility which is not monitored. During our stay a vehicle had it's window broken into and the glass from the window was still on the ground 2 days later. The hotel room itself was average,...

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Helpful?
Thank C0lleenL0nd0n
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear C0lleenL0nd0n, I appreciate you taking the time out of your busy schedule to share your thoughts about your recent stay with us. I am very glad to hear that our staff treated you well. I apologize for not informing you that there is always a top sheet available in your closet. Or for your convenience our housekeeping staff are...

Belleville
Reviewed 5 September 2014

We stayed in Ottawa for one night. The room was very nice and clean. The bathroom was very nice...looked like it was recently renovated. The pool is quite small. It was close to everything. We parked the car and walked everywhere.

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Helpful?
Thank k46river
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear k46river, Thank you for sharing your thoughts about your recent stay at Novotel Ottawa. I am very glad that you enjoyed your stay with us. It is always a pleasure to read such wonderful comments from our guests. I apologize that you found the pool to be too small. I hope that you will be happy to hear that...

Reviewed 3 September 2014

We stayed for a long weekend and enjoyed our stay here. Rooms were clean and the bed was comfortable. Only two blocks from the Market and I never felt unsafe walking back to the hotel. The hotel staff was very friendly and accommodating.

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Helpful?
Thank stickman11
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear stickman11, Thank you for sharing your wonderful comments about the Novotel Ottawa. I am very happy to hear that our staff were able to ensure you enjoyed your stay with us. It is always a pleasure to receive positive feedback from a Trip Advisor Senior Reviewer. Rafael Ballester General Manager Novotel Ottawa

Mississauga
Reviewed 3 September 2014

The Novotel is situated in a perfect location within a five minute walk to the Byward Market restaurants and shops. Just a few more minutes away and you're at the Canal, the Cenotaph War Memorial, Fairmont Laurier, and Parliament Hill. The room is basic. The bathroom is a bit tight for two adults, but our King size bed was exceptionally...

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Helpful?
Thank BigAlTorres
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear BigAlTorres, Thank you for taking the time to review your recent stay at Novotel Ottawa. Your review is very informative and I am sure that many people will find it helpful. It sounds like you had a very nice visit in Ottawa. I am glad that our location was perfect for you. It is a great asset for us...

Midwest
Reviewed 3 September 2014

A Pasteurized, homogenized, completely unremarkable place with slightly unusual room decor. There are many of alternatives to this one. I suggest that you choose one. Start with parking: We arrived on an early Wednesday evening only to discover that hotel parking was full. There are four (separated) levels of garage under the hotel but only one has been provided with...

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Helpful?
Thank HobbyPilot
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear HobbyPilot, Thank you for reviewing your recent stay at Novotel Ottawa. I would like to express my sincerest apologies that the quality of customer service you received did not live up to your standards. Your feedback is very important and helps us to address any problems we may be experiencing. Your concerns are not taken lightly; rest assured that...

Columbus, Ohio
Reviewed 3 September 2014 via mobile

We stayed two nights at Novotel inmate August. Hotel staff were friendly. Caution - no valet parking if you're looking for it. Lobby was nice. Room was clean. We expected a bit more amenities than we got, but still nice. Breakfast was basic. Nicely located near university and many dining destinations. And we were in town to shop and your...

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Helpful?
Thank Randy B
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Randy B, Thank you for taking the time to review your recent stay with us. At Novotel, we consistantly strive to provide outstanding customer service, so it is always a pleasure to receive postive feedback. I am so glad that you were able to enjoy your time in Ottawa. We hope to see you again in the future. Kindest...

Los Angeles, California
Reviewed 3 September 2014

This hotel was ok, it was clean, I guess that is the most important thing. It was super hot though, I had a King executive so my room was larger, but my friends had a standard room and found it very small. The parking was crazy, not very clear as to where you park, but once we walked up and...

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Helpful?
Thank D P
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear D P, I appreciate you taking the time to share your thoughts concerning your recent stay with us. I am sorry that your experience at the restaurant did not meet your expectations. Also, please allow me to express my sincerest apologies that the temperature in your room was not comfortable. Your feedback is very important to us because it...

Winnipeg, Manitoba, Canada
Reviewed 3 September 2014

I would say the biggest draw of this hotel is its location. It's a quick two block walk to the Byward Market; parliament is then just across the canal from there and entry to Rideau Centre is just across the street. The room itself was basic but clean and more than met our needs as we really just needed a...

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Helpful?
Thank Kenny1980
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Kenny1980, Thank you for sharing your wonderful comments about Novotel Ottawa. It is a pleasure to hear that the issue you experienced with your toilet was dealt with right away and that our maintenance did everything they could to best accommodate you. I will share your comments with our team. I am sure that this feedback will serve as...

Toronto, Canada
Reviewed 3 September 2014

We were originally assigned the 5th floor. We listened to others reviews and asked for a higher floor. The friendly staff, after learning that I am a Accorhotel Club member, we were reassigned to the 9th floor (top floor). We are pleased with the size and layout of the room with a king bed. However, it was facing the construction...

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Helpful?
Thank 2travelhonies
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear 2travelhonies, Thank you for taking the time to review your recent stay with us. I am very glad to hear that the front desk was able to accommodate your request for a higher floor upon check-in. At Novotel, we strive to provide each of our guests with superior customer service. Please accept my sincerest apologies that the parking arrangements...

canada
Reviewed 29 August 2014

The hotel was renovated a few years ago. I stay at the Novotel during most of my visits to Ottawa. it is well located for the mall and the market. this is good in the winter, because it a short walk to go to mall or restaurants . The service has always been good.

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Helpful?
Thank Scorpio-1001
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear cassino, It is with great pleasure to read a fantastic review, especially coming from a Senior Contributor. We are look forward to having the pleasure to welcome you back at the Novotel Ottawa. Regards, Rafael Ballester General Manager Novotel Ottawa

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Albion Rooms
The Albion Rooms
Cuisines: Canadian, Bar, Contemporary, Gastropub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A charming modern full-service hotel set in the heart of downtown Ottawa, located just steps to the Byward Market and the Rideau Canal, a short walk to the Parliament and across the street from the Rideau Shopping Centre- the leading shopping destination in the city which holds one of the only Nordstrom stores in Canada. The Novotel Ottawa is perfectly situated across from the Shaw Centre (Ottawa Convention Centre) and the University of Ottawa is a 5-minute walk from the property. The trendy new Albion Rooms Restaurant at the Novotel has been recognized by the New York Daily News as “hypercool” and voted by UrbanSpoon as one of the top restaurants in the city. Buffet breakfast is composed of an extensive selection of regional and seasonal produce from the market. Our bartenders serve up craft Ontario beers; wines from small wineries and winemakers, classic cocktails and our house signature dishes deserve their own place at the table. From Canadian roots and Ottawa soil, Come experience true North hospitality with a hand-crafted story in our comfy yet glamorous interior or on the restaurant’s shaded patio. From breakfast to lunch to dinner and late night, Chef Stephen’s menus take a rustic yet contemporary approach to bites, snacks, meals and feasts for any occasion! Our hotel features 282 guestrooms, complimentary Wi-Fi, 24-hour fitness center, an elegant outside patio, a refreshing indoor swimming pool, and sauna where guests can enjoy a chic yet restful stay. Underground parking is available for $23+ tax per night with 24-hour in/out privileges for registered Novotel guests. Since we aim to provide the best to all our guests, Novotel Ottawa offers 3,500 sq. ft. of naturally-lit versatile event rooms for corporate meetings or elegant weddings. All our meeting space is newly renovated and provides natural light and black-out shutters. Our largest meeting space can accommodate up to 130 people (banquet style). During the summer months, enjoy the air-conditioned guestrooms and bedroom sliding windows. The guestrooms include a mini fridge and a seating area, as well as a satellite flat-screen TV, and a coffee machine. Elegant en-suite bathrooms come with numerous fine toiletries. ... more   less 

Additional Information about Novotel Ottawa

Address: 33 Nicholas St, Ottawa, Ontario K1N 9M7, Canada
Region: Canada > Ontario > Ottawa > Byward Market Area
Price Range: $181 - $428 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ottawa 4*
Number of rooms: 281
Reservation Options:
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Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa
Hotel Style:
#9 Luxury Hotel in Ottawa
#22 Business Hotel in Ottawa
#24 Family Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Ottawa staff and other travellers.
15 questions
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Wrentham, Massachusetts
over a year ago
Montreal, Canada

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Questions? Get answers from Novotel Ottawa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Newer rooms on 5th floor (not sure about other floors, but 2nd is older)”
PT787, 12 May 2017 | Read review
“5th floor has the pool.”
906colleenr, 3 May 2017 | Read review
“If you reserve a silent room, you should emphasize it again during the check-in!”
RudiReist, 28 Apr 2017 | Read review
“Maybe try an updated room if they are willing to give you one”
nickyandreza, 24 Apr 2017 | Read review
“Avoid rooms near the elevator if you want quiet.”
585gordc, 13 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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